Derrick London

Samsung Customer Care Market Manager

O'Fallon, IL

adf8hq@r.postjobfree.com

618-***-****

I would like to obtain a position within a growth oriented, progressive company. I want to apply my development/skills to an environment where they will make a significant impact. Willing to relocate: Anywhere

Work Experience

Regional Operations Manager

Samsung Electronics - St. Louis, MO

January 2020 to Present

KPI Metrics and daily Analysis

Strategic operations

Daily functions of department groups

Interview, Hire, Train

Telecommunications

Inventory Management

Customer Care Market Manager and Trainer

Samsung Electronics America - Saint Louis, MI

Present

Samsung corporate trainer and lead technician - Current Saint Louis MO

Run store operations

Repair devices

Software repair

Provide excellent customer service

Inventory management

Store interviews

Sales

Telecommunications

Training on new Samsung products,day to day operations on new systems involving software and hardware functions.

Proficient in Sharepoint systems

Proficient in Tableau data management

Cell Phone Repair Technician

CPR, Inc - Edwardsville, IL

February 2015 to March 2016

Customer service and repair technician, lead technician, assistant manager role, inventory, cash management, troubleshooting repairs.

Finance Manager, Account Executive, Sales Rep

AT&T - Des Peres, MO

January 2013 to April 2015

• Supervised daily operations and activities of sales and customer service staff leading to exceeded sales quotas.

• Excelled in tasks requiring detail orientation, organization, and analytical ability, including inventory control, merchandising, and ordering and introduction of products. Web Designer

Collinsville, IL

January 2014 to February 2015

Web designing web building for the Hometown phonebook. I create the layout and features for websites. The job functions are both graphic design and computer programming. Sales Rep, Technician

Sprint

February 2012 to January 2013

• Utilized exceptional interpersonal skills to build and cultivate profitable alliances with customers.

• Managed front end retail operations and interfaced with diverse clientele to ensure customer satisfaction and loyalty.

• Developed and maintained cooperative relationships with retail managers to deliver successful roll- out and promotion of new products.

• Demonstrated creative skills by overseeing building and displays to ensure best exposure for products.

• Reached out to customers directly to market products by distributing promotional materials and offering incentives at college fairs and local companies. Sales rep

Verizon wireless - Bridgeton, MO

October 2010 to November 2011

Phone sales, customer service

Cashier, Stock

Dierbergs - Edwardsville, IL

September 2009 to October 2010

Admin/data entry

Madison County Courthouse - Edwardsville, IL

2008 to 2009

Maintain Court documents, organize and file court related documents in a timely manner. Sales Rep/Manager in Training

AT&T - O'Fallon, IL

February 2016

Assisted with bill problems, diagnostic problems, sales, customer service. Education

Information Technology

Ranken Technical College

Skills

• Information Technology (5 years)

• Programming

Additional Information

Computer Skills: Proficient in Windows, Microsoft Office, Open Office, Word Perfect, dual booting and use of the Internet.

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