Manager Service
Resume:
Tarun Nagar
Guwahati ******
Assam- India
Dipsikhacha@g
mail.com
HIGHLIGHTS
• Good guest interaction
skills.
• Good listening skills.
• Sound decision making.
• Good interpersonal and
communication skills.
• Leadership/People
management.
• SAP
• MS OFFICE
EDUCATION
Mahendra Narayan
Choudhury Balika
Mahavidyalaya
Bachelors in Art(2011-2013)
Bangaon High school
Intermediate (Science) SEBA
(2010)
Jekings
Diploma in Tourism hospitality
and aviation (2012-2013)
Dipsikha Chakravarty
Guest Service Executive
PROFILE
Self Motivated hospitality professional responsible for ensuring that guest feel welcome, pleasant and have comfortable stay at hotel, tremendous patience when dealing with guests accommodate their every need with enthusiasm and poise.
EXPERIENCE
Guest Service Executive-Ginger Hotel-East Delhi
(February 2018-Present)
Welcome guests during check-in and giving a found farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinate and multi-tasking in a busy environment.
Manage information regarding arrivals and room requirements.
Keeps check on daily room occupancy and brief the team on same
Take morning briefing of team to ensure providing excellent guest service as per hotel standards.
Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their per-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to date information on room rates, current promotions, offers and packages
Enure all guest folios are maintained in the manner instructed and necessary guest likes and dislikes are updated in guest profile.
Co-ordinate with housekeeping for rooms status.
Ensure Guest feedbacks are collected during guest departure along with his likes and dislikes.
Keeps check on cashier activities timely
Maintain guest lockers for safe custody.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Ensure proper and complete handover to the next shift and check handover sheets
Ensures that the house rules and policies, staff grooming and hygiene standards are maintained.
Check all the bills daily and ensure that BTC are dispached and tracker is updated
PERSONAL DETAILS
• DOB:09th Feb,
1993
• Language:
English/Hindi
• Nationality:
Indian
• Marital Status:
Single
Ensure proper and complete handover to the next shift and check handover sheets
Ensures that the house rules and policies, staff grooming and hygiene standards are maintained.
Check all the bills daily and ensure that BTC are dispached and tracker is updated
Coordinated with sales team on Social/Corporate and event Group bookings to ensure smooth check in and room allocations
Coordinate with central reservations and revenue team for inventory update and soldout update.
Coordinate with Food and beverage team for confernce and group bookings information exchange
Ensure preregistration and blocking of rooms for reservations are done.
Train team in SAP to assist the hotel front desk team to speed up the reservation, check in, check out process, billing process
,settlement,reports generation,record all guest queries and service requests and track of all necessary guest information including their complaints.
Thoroughly adhered to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Use proper mail, package, and message handling procedures
.Courier Mail Register
Ensure the pass-on log and bulletin board are updated daily.
MOD Weekly
Reports any unusual occurrences or requests to the manager or assistant manager.
Trained in safety and emergency procedures, aware of accident prevention policies.
Guest Service Associate-Ginger Hotel - Noida
(May 2013-February 2018)
Contact this candidate