Sales Manager

Yonkers, New York, ***********@*****.***, 917-***-****, www.linkedin.com/in/debrahosein

Director, Banquet Events and Catering

An Event and Hospitality Professional, who is personable, possesses a positive "can do" attitude, strong work ethics, works well under pressure, dependable, and reliable. Seeking a challenging position where I would be able to utilize my leadership, interpersonal, and organizational skills to deliver outstanding client service and financial profitability.

WORK EXPERIENCE

Radisson Hotel, New Rochelle, NY

Director, Banquet Event, Catering, and Meeting (2015 – Present)

Manage and effectively execute details with precision. Effectively collaborate with teams to deliver outstanding client satisfaction and financial results. Work as Maître D’ as necessary.

Responsibilities included:

Consistently achieving and exceeding event revenue targets. Always identifying growth opportunities.

Focusing on maintaining high standards and exceeding guests’ expectations.

Execute written sales agreements for large-scale, meetings, conventions, and events.

Maintain flexible work schedule as required to oversee events. Create layout: floor and table plans.

Initiate verbal and written communication with clients and hotel departments outlining details and specifics of events -- including, payment structure, food and beverage, room rentals, etc.

Monitor, assess service, and satisfaction trends. Evaluate, address issues, and make improvements.

Manage budget, payroll, and work schedule. Manage banquet and sales staff. Conduct interviews, hire, train, and develop new employees. Motivate, and reward employees. Resolve conflicts.

Radisson Hotel, New Rochelle, NY

Manager, Banquet Event and Sales (2011 – 2015)

Managed and effectively executed events and meetings. Ensured client experience and exceeded expectations.

Responsibilities included:

Managed and executed large groups, corporate, and social events. Participated in bridal, and corporate expos. Sought out potential business, and growth opportunities. Led daily hotel tours.

Communicated with guests and other employees to meet guest needs. Ensured staff worked as a team.

V.I.P Country Club, New Rochelle, NY

Receptionist / Hostess (2009 – 2011)

Welcomed and warmly greeted guests on arrival. Took reservations, managed efficient and timely seating. Ensured the beginning and end of each guest’s dining experience was nothing less than extraordinary.

Responsibilities included:

Office management: payroll distribution, prepared sales reports, and arrival sheets. Sold, and created room blocks, monitored and scheduled reservations, created contracts for clients, ensured bill payment.

Confirmed and managed deliveries. Assisted with yearly marketing plan for Banquet/Sales department.

Hosted large events, greeted clients, made appointments, answered busy phones.

Maintained wait list and quoted accurate wait time. Made seating decisions using station rotation chart.

Maitre’D all events and managed a large wait staff

EDUCATION & CORE COMPETENCIES

Business Administration – Barataria Senior College, Trinidad, West Indies

Core Competencies: Leadership, Event Management, Customer Service, Decorating, Budgeting, Team building

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