Social Media Manager
Resume:
Edmar Lizardo
F&B Supervisor
with UAE Driving License
SUMMARY PROFILE
Food & Beverage (F&B) Supervisor with
over 10 years experience in Cafes and
Restaurants. Well-versed in planning
daily operations, staffing and inventory
management. Organized, detail-
oriented and goal-oriented.
Skills:
Customer service
Leadership and team management
Marketing and revenue generation
Handling Espresso Machine
Brewing hand-crafted specialty coffees
Knowledgeable in ERP system – SAP
Recent Food Training:
Supervising Food Safety (Level 3)
September 2019, Dubai, UAE
Person in Charge (PIC)
September 2019, Dubai, UAE
************@*****.***
Khalifa City A, Abu Dhabi
Host International Inc. – Kentucky Fried Chicken (Dubai, UAE) Supervisor, August 2019 – present
Ensure professional supervision of assigned staff by training, motivating and demonstrating ability to resolve complaints.
Assists restaurant manager in implementing the standard operating procedure including hygiene and safety aspects, service standard and food quality.
Manages daily inventory of products and retail supplies Airest Restaurant Middle East LLC - Culto Café (Abu Dhabi, UAE) OIC/Branch Supervisor, October 2014 – February 2018
In charge of the business and operational performance of the assigned point of sales along with the Area Manager.
Ensures that the outlet achieve the highest standards of quality in food and beverage products, services, speed, outlet presentation and hygiene.
Responsible to inform all employees about budget, expenses and other financial guidelines with what the employees have to work with.
Responsible for the full financial control in all areas in regards of maintenance/cleaning supplies, guest supplies and beverages.
Promotes guest satisfaction and repeated business through personal contact. Golden Gate Cofe LLC - Port City Java (Abu Dhabi, UAE) OIC/Cafe Supervisor, August 2012 – September 2014
Manages and supervise the whole café
Resolves customer complaints
Maintains good relationships with customers
Develops marketing strategies through social media
Responsible for daily inventory and ordering/purchasing system
Responsible for daily cash handling procedures of the café Kuwait Food Company - Kentucky Fried Chicken (Abu Dhabi, UAE) Shift Supervisor, June 2007 – June 2012
Daily supervision of the whole restaurant including delivery area
Responsible for daily cash handling procedures of the restaurant
Attends immediately to customers queries and resolves complaints
Handles daily inventory of products and supplies
Oversees training of the team members including newly hired staff Coffee Master’s Inc - Seattle’s Best Coffee, (Makati City, Philippines) OIC/Assistant CAFÉ Manager, November 2005 – May 2007
Overall in charge of the whole operations of the cafe
Handles store projection, ordering and inventory of products and supplies
Analyzes the Profit and Loss statement of the café
Handles local store marketing to increase overall sales (caterings and events) CAFÉ Supervisor, December 2003 – October 2005
Closely monitor store security, workplace and commendable customer service to attain highest quality, service, cleanliness rating. Oversees training of newly hired baristas.
CAFÉ Barista, April 2002 – November 2003
Prepares/concocts bar and ice drinks and various premixes
Performs lobby guest relations and point of sale tasks PROFESSIONAL EXPERIENCE
EDUCATION
Bachelor of Science in Hotel and
Restaurant Management
Completion: March 2002
San Sebastian College
Manila, Philippines
TRAININGS
1. Specialty Coffee Association of
Europe (SCAE)
October 2016, London United
Kingdom
Introduction to Specialty Coffees
Brewing Skills Foundation
Barista Skills Foundation
2. Ateneo School of Government
(LSE)
November 2016, Abu Dhabi UAE
Leadership
Financial Literacy
Entrepreneurship
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