Edmar Lizardo

F&B Supervisor

with UAE Driving License

SUMMARY PROFILE

Food & Beverage (F&B) Supervisor with

over 10 years experience in Cafes and

Restaurants. Well-versed in planning

daily operations, staffing and inventory

management. Organized, detail-

oriented and goal-oriented.

Skills:

Customer service

Leadership and team management

Marketing and revenue generation

Handling Espresso Machine

Brewing hand-crafted specialty coffees

Knowledgeable in ERP system – SAP

Recent Food Training:

Supervising Food Safety (Level 3)

September 2019, Dubai, UAE

Person in Charge (PIC)

September 2019, Dubai, UAE

+971*********

adf86c@r.postjobfree.com

Khalifa City A, Abu Dhabi

Host International Inc. – Kentucky Fried Chicken (Dubai, UAE) Supervisor, August 2019 – present

Ensure professional supervision of assigned staff by training, motivating and demonstrating ability to resolve complaints.

Assists restaurant manager in implementing the standard operating procedure including hygiene and safety aspects, service standard and food quality.

Manages daily inventory of products and retail supplies Airest Restaurant Middle East LLC - Culto Café (Abu Dhabi, UAE) OIC/Branch Supervisor, October 2014 – February 2018

In charge of the business and operational performance of the assigned point of sales along with the Area Manager.

Ensures that the outlet achieve the highest standards of quality in food and beverage products, services, speed, outlet presentation and hygiene.

Responsible to inform all employees about budget, expenses and other financial guidelines with what the employees have to work with.

Responsible for the full financial control in all areas in regards of maintenance/cleaning supplies, guest supplies and beverages.

Promotes guest satisfaction and repeated business through personal contact. Golden Gate Cofe LLC - Port City Java (Abu Dhabi, UAE) OIC/Cafe Supervisor, August 2012 – September 2014

Manages and supervise the whole café

Resolves customer complaints

Maintains good relationships with customers

Develops marketing strategies through social media

Responsible for daily inventory and ordering/purchasing system

Responsible for daily cash handling procedures of the café Kuwait Food Company - Kentucky Fried Chicken (Abu Dhabi, UAE) Shift Supervisor, June 2007 – June 2012

Daily supervision of the whole restaurant including delivery area

Responsible for daily cash handling procedures of the restaurant

Attends immediately to customers queries and resolves complaints

Handles daily inventory of products and supplies

Oversees training of the team members including newly hired staff Coffee Master’s Inc - Seattle’s Best Coffee, (Makati City, Philippines) OIC/Assistant CAFÉ Manager, November 2005 – May 2007

Overall in charge of the whole operations of the cafe

Handles store projection, ordering and inventory of products and supplies

Analyzes the Profit and Loss statement of the café

Handles local store marketing to increase overall sales (caterings and events) CAFÉ Supervisor, December 2003 – October 2005

Closely monitor store security, workplace and commendable customer service to attain highest quality, service, cleanliness rating. Oversees training of newly hired baristas.

CAFÉ Barista, April 2002 – November 2003

Prepares/concocts bar and ice drinks and various premixes

Performs lobby guest relations and point of sale tasks PROFESSIONAL EXPERIENCE

EDUCATION

Bachelor of Science in Hotel and

Restaurant Management

Completion: March 2002

San Sebastian College

Manila, Philippines

TRAININGS

1. Specialty Coffee Association of

Europe (SCAE)

October 2016, London United

Kingdom

Introduction to Specialty Coffees

Brewing Skills Foundation

Barista Skills Foundation

2. Ateneo School of Government

(LSE)

November 2016, Abu Dhabi UAE

Leadership

Financial Literacy

Entrepreneurship

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