Customer Service

NORALYN MARANAN NAYRE

Mobile# : 055-*******

Professional: Bachelor of Science in Business Administration

Nationality: Filipino

Marital Status: Married

Date of Birth: December 16, 1977

Email Address: **************@*****.***.**

Current Address: Villa #71, Khalifa City A, Abu Dhabi

Visa Status: Residence Visa

Expiry Date: November 2021

Holding a valid U.A.E. driving license

CAREER OBJECTIVE:

To attain a suitable position in a reputable company wherein my experience and skills will be utilized. I’m enthusiastic to gain additional knowledge and be an expert for the future advancement.

EDUCATION AND PROFESSIONAL QUALIFICATIONS:

June 1994 – April 1999 Bachelor of Science in Business Administration –

Major in Computer Data Management Processing

Lyceum of the Philippines University, Philippines

KEY SUMMARY:

·16 years of working experience

·Resourceful, committed, versatile and adaptable

·Honest, reliable and productive

·Welcome challenges and problem solving

PROFESSIONAL HISTORY:

Al-Futtaim Motors (Toyota) Customer Reception Host / Administrative

Airport Rd, Abu Dhabi UAE November 2013 up to Present

Al –Futtaim Motors (Toyota) Senior Cashier

Musaffah 1, Abu Dhabi UAE March 2006 – July 2012

Toyota Alabang Inc. Cashier / Receptionist

Zapote Alabang Road, Philippines February 2003 – December 2005

Ceramic Plaza Inc. Head Cashier / Office Staff

2250 Magallanes Ave. Makati City, Philippines February 2001 – January 2003

Shoemart Mainstream Business Inc. Cashier / Customer Service

Bacoor Cavite, Philippines April 2000 – September 2000

Universal Robina Corporation Purchasing Clerk

Pasig City, Philippines February 1999 – July 1999

SUMMARY OF WORK:

Duties and Responsibilities:

·To give a world warmest welcome to every customer.

·Receiving inbound calls & Making outbound calls

·Booking appointment at NWBC as per customer convenience.

·Checking history of customer car service in the SAP prior the booking.

·Receiving payment in cash, cheque & credit card basis and post on the SAP.

·Ensure that Company procedures are adhered while handling cash and credit customer to ensure safety of cash and minimal chances of loss.

·Reconciliation of daily collection accurately.

·Preparing deposit slips and deposit in the bank.

·Segregate daily on-line reports and prepare daily batch header.

·Maintain petty cash accuracy, take proper approval for replenishment.

·Follow-up for credit customer payment over the phone.

·Consolidate sub – contractor’s bills every end of the month and raise LPO for payment.

·Handle customer with cheerful disposition and attend inquiries in a polite and diplomatic manner.

·Dealt with diverse customer population.

·Provide excellent customer service as per company policy and procedure.

·Resolving customer queries promptly, within the company guidelines, before escalating to higher level if necessary.

·Maintain proper filing and perform other duties assigned.

·Encoding requisition and submit on a given time.

·Faxing, scanning and photocopying of every necessary documents requested by the purchaser.

·Forwarding of P.O. in the billing section.

·Organizing and filing of documents.

·Preparing business correspondence.

SEMINARS AND TRAINING ATTENDED:

·Customer Handling Complaints

·Credit Card Fraud Prevention

·Theoretical and Initial Training Syllabus Program for Light Vehicles

·Building Loyal Customer

·Customer Comes First

·Basic Arabic Language

·Retail Selling and Customer Relation

·Enhancing the Corporate Image through the Telephone

·Personality and Good Grooming Seminar

·On the Job Training at Bureau of Internal Revenue

Please Note: CHARACTER REFERENCES will be provided upon request.

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