Customer Care Office

MATTHEW RAISCH

www.linkedin.com/in/matthewraisch

*** ****** **** ****************@*******.***

Glenside, PA 19038 215-***-****

FACILITIES MANAGEMENT PROFESSIONAL

Experienced leading operations, maintenance, grounds, and custodial services for large facilities, including managing a budget, hiring and supervising staff, maintaining schedules and directing activities. Skilled in the use of tools, equipment, materials and techniques for building construction and maintenance as well as rules, regulations and codes impacting building and facilities operations. Known as an outstanding communicator and leader who enjoys developing staff and creating efficient work environments. Organized and detail oriented with demonstrated success keeping accurate records and project reports. Team-oriented problem solver, develops relationships with staff at all levels of an organization. Technically proficient, easily learns emerging office technologies to ensure efficient use of resources. Core competencies: Strategic Planning Facilities Management Contracts & Negotiations Budget Allocation Cross-Functional Communications Safety & OSHA P&L Accountability Vendor Relations Project Management

PROFESSIONAL EXPERIENCE

RSM US LLP, Blue Bell, PA 2019 to Present

45K square foot state of the art Accounting Firm

Facilities Coordinator

Manage and maintain facilities in accordance with standard procedures to ensure staff are working in safe, presentable and well-maintained environment. Oversee maintenance and custodial staff, security systems, HVAC, furniture, technology, appliances and office equipment, review and process invoices for services. Follow up with vendors, staff and clients to ensure timelines are met. Facilitate moves, repairs, replacements, set ups / cleanups. Perform frequent walk throughs to ensure a safe and comfortable environment.

• Effectively resolve daily facility requests and issues addressed by walk-throughs by coordinating with vendors or other staff members. Analyze and determine selection of service providers from internal resources, building maintenance and outside vendors and contractors based on cost and scope of work to be performed.

• Supervise work, ensuring standards are met and maintained.

• Serve as on-site lead for COVID pandemic, overseeing all functions across lines of business, building issues, PPE orders and inventory. Participate in trainings to ensure building safety planning.

• Coordinate and participate in facilities and real estate projects. Assist project team leader in preparing and maintaining projects plans, including documentation, budgets, implementation, training, communication for projects.

• Communicate with the Building Office regarding maintenance issues, forms and documents required from and for landlord, special requests for space, information on building security, including leading the emergency evacuation team and updating the plan information.

• Ensure hiring of top-performing staff by effectively interviewing, selecting, orienting, and training.

• Train new employees on local office policies and use of equipment and systems. Responsible to cross-train in other Office Services functions to ensure adequate coverage and assistance during peak times is available.

• Ensure daily checklist items are completed timely and accurately and issues are escalated when necessary.

• Oversee all functions of mailroom, including shipping and handling, equipment, furniture, supplies and IT technology distribution.

• Manage Office Services, including file systems and storage. MATTHEW RAISCH PAGE TWO

YARN-TEX INC., Greater Philadelphia 2006 to 2019

20K square foot factory setting

Facilities & Business Manager

Maintained building facilities, grounds, maintenance and boiler. Directed staff, oversaw equipment and supplies, managed budget, negotiated with outside vendors for supplies, repairs and other measures. Developed business management plans, goals and objectives. Managed orders, hiring and training new employees, shipping / receiving, machine operations, dying, drying, winding, ordering dyes and chemicals.

• Ensured adequate and suitable resources needed to meet goals by completing orders efficiently and accurately.

• Lead and oversee employees while ensuring efficient operations.

• Delivered superior customer care by developing a strong understanding of client needs.

• Developed growth goals and objectives which ensured smooth operations.

• Improved work flow and production by designing and implementing business plans and strategies.

• Ensured adequate and suitable resources to complete activities (people, material, equipment).

• Organized and coordinated operations, ensuring maximum productivity.

• Improved efficiency and effectiveness by providing feedback and counseling staff.

• Maintained relationships with partners, vendors and suppliers, securing the most cost-effective deals.

• Assessed overall company performance against objectives, ensuring production ran efficiently.

• Represent the company at events, conferences, growing sales and maintaining business connections.

• Ensured adherence to legal rules and guidelines. ADDITIONAL EXPERIENCE

COMMUNITY SERVICE FOUNDATION 1998 to 2006

CENTER FOR AUTISTIC CHILDREN

COMMUNITY COUNCIL: Barry Elementary School Jones Middle School, Greater Philadelphia Counselor

Served at-risk and autistic youth and their families. EDUCATION

Bachelor's Degree, Sociology, East Stroudsburg University of Pennsylvania, East Stroudsburg, PA, 1998 VOLUNTEER ACTIVITIES

Hunter Soccer Club, Glenside, PA

Coach, 10 years

Serve on Board of Directors

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