Manager Social Media

Wael Mohamed

F&B Operation Manager

Profile

Experienced and effective Restaurant Manager adept in all aspects of successful restaurant management. Bringing several years of industry experience and expertise in managing staff and restaurant functions. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the food service industry, and eager to bring my years of experience and growth to another flourishing establishment. Employment History

F&B Operation Manager at Art House Cafe - Blue Ocean Restaurant - Seven Degree Cafe, Abu Dhabi

November 2017 — July 2020

• Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.

• Altered the menu based on seasonal offerings and customer feedback.

• Monitored the dining room and made seating changes as necessary, and addressed any customer concerns or wishes appropriately.

• Interviewed, hired, and counseled qualified waitstaff and kitchen staff.

• Appraised staff performance and provided constructive feedback to improve overall productivity.

Restaurant Manager at Circle Cafe & Restaurant,

Abu Dhabi

March 2016 — September 2017

• Follow up daily target in contrast with daily sales plan, organizing marketing event.

• Good knowledge of Food Safety and Hygiene.

• Daily monitoring and assistance with Head Chef regarding kitchen line, products, supplies and food quality.

• Daily briefing with FOH/BOH to ensure quality service and good performance.

• Following up with maintenance and repair within restaurant's vicinity.

• Closing report at end of the day with cashier cash, credit, manager meals marketing meals, voids, vouchers and tips collected.

• Communication with the F&B Director regarding daily operation report, restaurant issues and weekly schedule.

• Food cost control and Cost customization, handling suppliers and purchasing.

• Monthly inventory and wastage control.

Floor Manager at La Patesseri Des Reves, Chalhoub Group, Abu Dhabi December 2015 — March 2016

• Assisted the Restaurant Manager with all daily tasks, and independently handled projects and customer concerns as well. Details

Al Mushrif, 43, Abu Dhabi, United

Arab Emirates, 050*******

**************@*****.***

Date / Place of birth

Dec 23, 1980

Egypt

Nationality

Egyptian

Driving license

UAE

Skills

Food Service Industry

Knowledge

Excellent Customer Service

Skills

Leadership Skills

Business Development

Strategies

Effective Management

Techniques

Strategic Marketing Skills

Communication Skills

Employee Training

Attention to Detail

Social media

Kitchen Hand

Microsoft Office

Languages

Arabic

English

• Helped to train waitstaff and kitchen staff on proper restaurant procedures.

• Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations.

• Placed orders for necessary goods such as food, kitchen tools, and cleaning products.

• Constantly made an effort to promote the restaurant name and mission in the local community and at related events. Duty Manager at Cheesecake Factory, AL Shaya Group, Abu Dhabi December 2013 — November 2015

• Absolute guest satisfaction and exceed guest expectation.

• Adhere to company standards and service level to increase sales and minimize costs including food, beverage, supply and labor cost.

• Ensure positive guest service in all areas, responding to complaints.

• Ensure that proper security procedures are in place to protect employees, guest and company assets.

• Encourage team work between all staff member (BOH + FOH).

• Follow up opening duties, closing duties according to the restaurant policy.

Floor Supervisor at Paul Cafe, Azadea Group, Cairo, Egypt January 2011 — October 2013

• Staff (FOH) training menu knowledge - sequence of service.

• Reporting to the restaurant manager (feedback, staff performance).

• Daily briefing discussing our problems, budget, new items.

• Follow up quality of food with head chef, ticket time and weekly cleaning schedule.

• Follow up the maintenance issues reporting to the maintenance team.

• Table visit to collect guest feedback to improve them.

• Team work player during the rush hours.

Assistant Restaurant Manager at 11 A Restaurant, AL Riyadh, KSA April 2008 — December 2010

• Manage all area of restaurant (Bar, Bakery, kitchen and dining) reporting to the owner of restaurant.

• Staff schedule, DSR (daily sales report financial).

• Handling complains take any action to absolute guest satisfaction.

• Follow up P&L (profit and loose) regarding to budget score.

• Follow up any update regarding to food and beverage recipes.

• Responsible for collecting payment (cash, credit) to the accounting department.

• Worked well independently and on a team to solve problems.

• Served as a friendly, hardworking, and punctual employee.

• Organized and prioritized work to complete assignments in a timely, efficient manner.

Shift Leader at Chili's, Cairo, Egypt

May 2005 — February 2008

• Follow up opening duties, closing duties according to the restaurant policy.

• Meeting with staff member discuss what the weak point in our team, refreshing our knowledge and make contest to motivate team spirit.

• Inventory (weekly - monthly) to minimize wastage and control our business.

• Communication with trainers to make retraining to weak player.

• Responsible to make line check every day and follow up the expiry date and which items need to sell.

• Collect vouchers, discounts and comp meal reporting to head office daily.

Education

Business Administration, Cairo University, Egypt

January 2000 — December 2004

Courses

Food Safety & Basics HACCP Training, Boecker

June 2016 — June 2016

Coaching Seminar, Leadership Skills, Chalhoup Group December 2015 — December 2015

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