Sales Manager

Matt Gultnieks, MBA

***** ******* **** ********** *****, CA 92646 714-***-**** **********@*****.***

OBJECTIVE

I am a full time, telecommuter living in Southern California and I am currently working in the healthcare industry as a Senior Business Analyst. I am looking for a new challenge and opportunity in Sales.

PROFESSIONAL EXPERIENCE

United Healthcare, Senior Business Analyst, Agile Scrum Lead 2013 – Present

Lead, drive, and support the end to end requirements and execution of the printed Medicare Annual Open Enrollment materials production and fulfillment management

Gather, document, and analyze business requirements and engage and partner with multiple internal and external stakeholders (regulatory, marketing, translations, creative, and print management)

Effectively prioritize and monitor individual tasks, priorities, projects, and deadlines while supporting and mentoring team members by acting as a subject matter expert

Collaborate with project managers to define project scope and vision and identify constraints, dependencies, assumptions, risks and issues to transform and translate concepts into practice

Diagnose process improvement opportunities through data analysis to develop solutions to business processes that support the design, development, testing, implementation and transition phases

Utilize the Elixir Tango+ SaaS platform to create, design, manage, publish, and deliver enrollment materials to reduce manual processes, improve speed-to-market, and eliminate costly mistakes

Utilize CA Agile Central to write accurate and concise requirement specifications for User Stories that collaboratively plan, prioritize and track work on a synchronized Sprint cadence

During User Acceptance Testing (UAT), coordinate with Quality Management Team to develop effective and functional test plans that include configuration, scripts, data, and result analysis, to ensure quality and accuracy goals and print production schedules are met

Analyze root cause issues to problem solve and provide key recommendations for process improvements to resolve defects, identify opportunities and challenges, and enhance business capabilities

Masimo Corporation, Systems Analyst – Failure Analysis and Service Engineering 2011 – 2013

Performed hands-on component level failure analysis and root cause determination to prevent future occurrence and to improve the performance of the product

Developed and support conclusions and communicate the results to stakeholders through written reports and presentations

Developed process improvement plans to measure and improve the functioning of the product and procedures through continuous involvement in the research and development process

Coordinated with Manufacturing, Installation Team, Technical Support, and Quality Assurance to ensure compliance with specifications, codes, or customer requirements

Edwards Lifesciences, Senior Technical Analyst 2008 – 2011

Design sales promotion programs and manage pricing contracts to close over $133,155 in Critical Care sales of capital equipment and extended warranty service contracts

Conduct ad-hoc analyses and participate in special projects for Marketing to support the growth of Critical Care and guide department business decisions

Support medical professionals, clinical staff, and Sales by providing technical and clinical guidance on four business units - transcatheter and replacement heart valve therapy, critical care, cardiac surgery systems, and vascular products

Troubleshoot, investigate, and document all product issues, recalls, and customer complaints via Oracle Database and assist the Regulatory and Quality departments in corrective actions

Masimo Corporation, Associate Product Manager & Field Service Technician 2006 – 2008

Gathered, analyzed, and interpreted data to generate reports to be used for business planning and execution in preparation of the floor monitoring product launch

Determined market needs by performing market research, pricing and sales analyses, revenue and sales forecasting, and inventory management

Defined, created and managed product-specific sales literature, brochures, catalogs, manuals, packaging, demo kits, and training materials that drove sales results

Responsible for installation recommendations and planning, site survey, sale proposals and quote generation, and technical performance analysis

Traveled to customer site to coordinate, install, and perform new medical equipment upgrades, repairs, preventive and corrective maintenance

Coordinated with vendors or hospital staff on the installation and test all new component items including brackets, cables, routers, access points, bridges, and switches

Nihon Kohden America, Inc., Technical Support Specialist, Field Service 2003 – 2006

Designed and conducted quarterly, hands-on, on-site training seminars to groups of 10-15 Biomeds of diverse backgrounds, various levels of experience, and knowledge

Provided accurate and timely technical support and troubleshooting for field engineers, sales personnel and customers on patient monitoring systems via phone, email, or fax.

Traveled to customer site to perform new system installations, repairs, preventive and corrective maintenance

Primary customer contact to manage all aspects planning, designing, organizing, configuring, and implementing the WMTS Telemetry and WLAN patient monitoring system and HL7 server installations

Primus Telecommunications, Inc., Network Support Specialist 2000 – 2003

Provided architectural plans, system support, and network enhancements for the NOC and network engineering team

Reconfigured network backbone for optimum efficiency and maximum utilization

Contributed to the definition of the end-to-end ATM service and network architecture and helped to determine all the protocols, vendors, and interfaces to support the desired service capabilities

Managed cross-functional, high visibility and high impact accounts

Fiber Tower Corporation (Teligent, Inc.) Sales Account Executive 1999 - 2000

Consistently exceeded quota each month by an average of 220%

Identified, qualified, cold called, and closed new customers

Complimented or improved customer’s existing telecommunications services with high quality solutions

Helped to implement new sales tools from lead generation and distribution, to pricing, to results assessment and strategic planning

USA Mobility (Page Net) Corporate Sales Manager 1998 - 1999

Maintained established accounts with excellent customer service including billing issues, sales of new products and services to the accounts

TECHNICAL SKILLS

Agile development methodology, scrum framework, and User Story development

Software Development Life Cycle (SDLC) including planning, analysis, design, development, implementation, testing, deployment, and maintenance.

User Acceptance Testing (UAT), Corrective and Preventive Action (CAPA), Good Manufacturing Practice (GMP), and Quality Management System (QMS)

Transcatheter and replacement heart valves, annuloplasty rings, cardiac surgery systems, cardiac cannulas, hemodynamic monitors, venous oximetry, Swan-Ganz catheters, central venous access, and pressure monitoring

FDA Quality System Regulation and Compliance 21 CFR 820 and Medical devices ISO standards 13485 and 9001

WMTS Telemetry Frequency Band 608-614 MHz; TCP/IP protocol in a wireless 2.4GHz WLAN

IEEE 802.11x standards WACS/PACS

Windows 10, XP Professional, 2000, UNIX (Solaris), and Linux operating systems

Windows Server 2003, 2008 HL7 configuration and troubleshooting

DS1, DS3, OC3 and ISDN PRI T1; Layer 2 protocols (ATM and Frame Relay), xDSL, VoIP, and LAN/WLAN TCP/IP Internet Networking

EDUCATION

MBA, Business Administration Cal State University-Long Beach

BS Degree in Biology - Academic Merit Scholar Hampden-Sydney College

CompTIA Linux+, Networking+, A+ New Horizons Computer Center

Microsoft Certified Systems Engineer Ameritrain

Emergency Medical Technician Hampden-Sydney College

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