Customer Service Health

SHANIECE CRUZ

Chino, CA · 909-***-****

***************@*****.*** · linkedin.com/in/shaniececruz/

Seeking to utilize my knowledge, skills and abilities with a progressive health care company where I am able to flourish.

EDUCATION

2019

BACHELORS IN HEALTHCARE MANAGEMENT, PLATT COLLEGE-ONTARIO

Full-time Diagnostic Medical Sonographer (Ultrasound) student

2015 - 2017

GRAND CANYON UNIVERSITY

Full-time health science student with 52 completed units

EXPERIENCE

2019 – CURRENT SERVER, Olive garden

Provide exceptional customer service for dine-in guests to ensure an enjoyable experience while upselling high-profit items such as appetizers and mixed drinks to increase sale numbers.

Salesmanship award

2019 HOSTESS, lazy dog Restaurant & bar

Supervised server balance and monitored table turnover to accurately seat guests and keep all parties happy.

2017 – 2019 CUSTOMER SERVICE SPECIALIST, BEST BUY

Delivered excellent customer service to our valued customers while executing duties of a cashier for checkout, returns, and store pick-up.

2018 DMS CLINICALS, HCI RADNET

Performed an extensive range of diagnostic ultrasounds that include abdomen, GYN, small parts (scrotal, thyroid, soft tissue, prostate, hernia) & vascular (arterial, venous, aorta, carotid) while guiding patients through their exam.

Completed a total of 960 clinical hours

SKILLS

Adaptability

Strong written communication

Customer service

Time management

Detail Oriented

Computer skills (MS Word, Power Point, Excel)

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