Assistant Manager
Resume:
CURRICULAM VITAE
Name : Siladitya Ghosh
Phone : 629-***-****/772*******
E- mail : ************@*****.***
CAREER OBJECTIVE
Looking forward for challenging career in this fast changing market and to make a path breaking contribution to the organization where I work. I aspire, with my abilities and skills, to add values to organization as well as to self.
WORK EXPERIENCE
COMPANY : Hyatt Place Pune.
PROFILE : Assistant Housekeeping Manager
DURATION : May 2019 – Till date
JOB ROLE
Reporting to Assistant General Manager.
Responsible for Housekeeping operation.
Responsible for monitoring departmental expenses.
Inspection rooms for the guest.
Ensuring top notch co-ordination with all the departments for smooth operation. Handling Guest Complaints, Routine Mails, Duty roster, Visit Control Sheet, Departmental Training’s, etc.
Major Focus on Hysat Scores, Reducing Guest Complaints, Providing Top notch service to all the residing guests, especially long-staying guests.
Taking responsibility for tasks and assignments and provide inputs on possible improvements.
Ensuring the assigned work tasks are completed on time and meet the quality standards.
Responsible for grooming team leaders for next level
COMPANY : Marriott Executive Apartment Hyderabad.
PROFILE : Housekeeping Executive
DURATION : December2018 – April 2019
JOB ROLE
Reporting to Housekeeping Manager.
In charge of Housekeeping operation.
Inspection rooms for the guest.
Coordinating with Rooms Division in regards to the daily operations.
Ensuring top notch co-ordination with all the departments for smooth operation. Handling Guest Complaints, Routine Mails, Duty roster, Visit Control Sheet, Departmental Training’s, etc.
Major Focus on Guest Voice Scores, Reducing Guest Complaints, Providing Top notch service to all the residing guests, especially long-staying guests.
Taking responsibility for tasks and assignments and provide inputs on possible improvements.
Ensuring the assigned work tasks are completed on time and meet the quality standards.
Responsible for departmental training.
COMPANY : Hilton Bangalore Embassy Golf link
PROFILE : Housekeeping Executive
DURATION : March 2015 - Feb 2018
JOB ROLE
Inspection of rooms.
Conducting Team building Activity.
Responsible for overlooking Minibar Operation.
Responsible for handling Lost and Found items.
Responsible for departmental training.
Extra cleaning tracker Updation.
COMPANY : Hilton Bangalore Embassy Golf link
PROFILE : Housekeeping Associate
DURATION : December 2012 - Feb 2015
JOB ROLE
Handling Housekeeping Desk
Cleaning room as per standard.
Handling Minibar Operation.
Completing task assigned By Executive.
Jan’11 - Nov’12 with Zuri Whitefield Bangalore as guest Service Associate
INTERNSHIP DEC 2010 - FEB2011
COMPANY : Ranbanka Palace (Jodhpur).
PROJECT TITLE : Industrial Trainee
EDUCATION
NIPS School of Management, Kolkata 2008-2011
(Bacholer in Hospitality Management)
Alipurduar Gobinda High School 2006-2008
(Higher Secondary)
Gairkata high school 2006
(Madhyamik)
ACHIEVEMENTS
Participated in social service conducted from Hilton Bangalore.
Active Member of BLUE ENERGY committee.
SKILLS
Good learner with excellent planning, organizational & interpersonal skills
Team player with ability to work effectively in a team environment
Hard working
Competent in MS-Office, internet, Power point.
PERSONAL DETAILS
Date of Birth : 17th December, 1989
Permanent Address : Vill + PO- Binnaguri, P.S- Banarhat, Dist.- Jalpaiguri, Pin- 735203, West Bengal
Present Address : Shivaji Chowk, Hinjewadi, Pune, Pin-411057, Maharashtra
Languages known : English, Hindi, Bengali
DECLARATION
I here declare that the information given above is true to the best of my knowledge. I will make it my earnest endeavour to discharge competently and carefully the duties you may be pleased to entrust with me.
Date: 14th September, 2020 Siladitya Ghosh
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