Service Sales

Permanent Address

Sekhar Dutta Tel Nos. Nigeria : +234-701-***-****

*** ****** **** *** *** India : +91-967*******/

Kolkata - .700047, India +91-916*******

e-mail : ***********@*****.***

: ***********@**********.***

Profile

A dynamic and highly motivated Business Professional with over 23 years expert career experience.

Has progressed through the ranks to current level, proving extreme flexibility and adaptation to change.

Possesses a unique blend of abilities and experience, resulting in the development of a highly skilled, clear thinking and practical employee.

Achievements

Designed and implemented innovative CRM models, resulting in increased levels of customer satisfaction.

Met service revenue targets through spares sale in local market and AMC sale to direct and indirect customers resulting awarded foreign trip.

Provided both technical and behavioral training to Service Technicians to improve both technical and management skill which upgraded many of them to supervisorial and managerial grade. .

Key Strength

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Consumer Durables-Knowledge of repairing of MWO, WM, Dish Washer, Dryer, AC, Ref, CTV, DVD, HT, DTH and Small Appliances.

CAC – Knowledge of VRF, Duct able, High Static & Low Static Air-Conditioner

Computer & IT Support - Knowledge of computer repairing all kind of IT Support.

Personal Information

Date of Birth - 24th May 1971

Educational Qualification

SL

NAME OF INSTITUTION

YEAR OF PASSING

% MARKS OBTAIN

GRADE

1

WEST BENGAL OF BOARD OF SECONDARY EDUCATION

1986

61%

First Class

2

WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION

1988

51%

Second Class

3

STATE COUNCIL FOR ENGINEERING & TECHNICAL EDUCATION, GOVT. OF WEST BENGAL (DIPLOMA IN ELECTRICAL ENGINEERING)

1993

73%

FIRST CLASS

4

Associate Members of Indian Engineers (Section A)

1996

72%

FIRST CLASS

Professional Experience

Currently working with Deekay & Sons Nigeria Ltd

Working as Technical Service Manager to lead different Service

Branches all over Nigeria for rendering service of Home Appliances 2017 to till date

and white goods products such as Washing Machine, Refrigerator, Freezer,

Air-conditioner etc in Nexus brand.

Blue Ocean Technical Service Limited, Nigeria

Working as Service Manager to lead different Service Branches

for rendering service of Home Appliances products viz. Ac, Ref, MWO,

Washing M/c, Electronics products viz. CTV, DVD, HT,Computers, 2011 to 2017

Cellphone and Commercial Air-Conditioner Products Viz. VRF,

Duct able AC of LG and Samsung Brands products all over Nigeria.

.

HVAC (Heating, Ventilating and Air Conditioning) experience in Nigeria

Worked in Central Plant, Package unit and Split Air-conditioning unit installation works, also comprising planning, scheduling, Co-coordinating with main Clients, contractors, Sub-contractors, interacting with consultants.

Maintain, repair, replace or modification of chillers, pumps, coolers, refrigeration units, variable air volume systems, air handling units, exhaust systems, condensers, evaporators, water heating units, and cooling towers.

Maintain, repair and replace HVAC control systems, systems and associated building temperature controls.

Swimming pool Operating, Maintenance and Water treatment

Planning, coordinating, and evaluating preventive maintenance schedules for County HVAC systems and related equipment.

Direct and coordinate work by independent contractors and subcontractors, monitor work flow, review and evaluate work product.

Purchase and maintain inventory of parts and materials to accomplish timely repairs and preventative maintenance.

Generated revenue for the cost center through spares and AMC labor contract sale.

Manage and participate in the development and implementation of goals and objectives for HVAC system integrity.

Coordinated and inspected with project team for successful completion of project. Made good contact and relationship with the client to get maintenance contract after warranty period.

BIG TV, Reliance Communications Ltd (DTH Service )

Worked as Area Service Manager to lead entire DHT service operation 2008 to 2011

of Kolkata and its surrounding districts area through franchisees.

Met revenue target through

recharge voucher Sales.

Godrej & Boyce MFG Co Ltd, (Consumer Appliances WM/MWO/AC/REF) 2006 - 2008

Worked in the position of Dy. Manager Service in Hyderabad Branch. Main

responsibility lies to render service to customer through company direct service

engineers and service franchise. Generating revenue through spares sales in local

market and AMC sales to customers.

Whirlpool of India Ltd, (Consumer Appliances WM/MWO/AC/REF) 2003 -2006

Worked as a Branch Service In-charge posted at Ranchi in Jharkhand Branch.

Handled full service operational responsibility of Ranchi Branch. Rendered service

to customers through service franchisee. Generated revenue through spares sales in local

market and AMC sales to customers. Helped service franchisee to achieve their revenue

target to qualify for foreign trip as best revenue generating branch.

KITCHEN APPLIANCES INDIA LTD, KENSTAR. 2001 - 2003

(Consumer Appliances WM/MWO/AC/REF/CTV/LCD/DVD/HT)

Worked as a Branch Service In-charge posted at in Kolkata. Rendered service

to customer through service franchisee. Generated revenue through spares sales in local

market and AMC sales to customers.

I.F.B Industries Ltd (Consumer Appliances WM/MWO/AC/REF) 1996 - 2001

Worked as a Service Engineer to render direct service to elite customers on Front

Loading Washing Machine, Microwave Oven. Dishwasher and Dryer. Handled critical

customers complaint through management skill. Provided training to franchisee service

engineers to make them self-sufficient to handle customer complaint.

Business Machine Consultants 1993 - 1996

Worked as service Engineer for Computers, Lesser printers and

Canon photocopier machines and Network Administrator

a) Handled network hardware including servers, routers, and other computer devices.

b) Provided escalated IT support including hardware troubleshooting,

backup and recovery, email communication and application support.

c) Setup and maintained LAN connectivity and wireless networks.

d) Planned and built redundancy into existing systems to eliminate downtime due to

server failure.

Involved in assembling and field repairing of computers, lesser printers

and cannon photocopiers machines.

Involved in component level repairing of mother boards of above kind of machines.

Sekhar Dutta

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