Sales and Support

Farah Naz

House No. **-B Sadat Colony Drigh Road, Karachi. 034*-*******. ***********@*****.***

Job Objective:

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Education:

• Central Superior Services

• Graduation, Karachi University (Commerce, 2010)

• Intermediate, Islamia College Quetta (Pre – Eng, 2007)

• Matriculation, Quetta Public High School (Science)

Professional Experience:

Axact IT Company

Associate Manager (Trading Portal) Aug 2017 – To Date

• Managing team of 16 people

• Expertise involve in client /customer satisfaction.

• Handling queries & assigning them according to employee efficiency

• Managing the floor discipline

• Maintaining track record of sales.

• Evaluation of employees.

• Developing new strategies to increase productivity.

• Research on countries productivity to boost sales.

• Conducting meeting with higher management to create effective strategies.

• Conducting interviews & hiring as per requirement.

Car Junction Company Japan

Sales & Customer Support Jan 2010 – Aug 2017

• Online Support to walk inn Client

• Direct Dealings with Car Dealers

• Communication through Emails, Calls, Skype.

• Consultancy to Car Dealers & Walk Inn Clients

• Managing Customer Data

• Currency Awareness

• Proactive Approach

• Sales in African and Caribbean Region.

• Achieving monthly targets

Human Resource & Administration. June 2011 - March 2015

• Working closely with various departments, increasingly in a consultancy role, assisting managers to understand and implement policies and procedures;

• Promoting equality and diversity as part of the culture of the organization

• Liaising with a wide range of people involved in policy areas such as staff performance and health and safety.

• Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.

• Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management.

• Preparing staff handbooks.

• Advising on pay and other remuneration issues, including promotion and benefits.

• Undertaking regular salary reviews.

• Negotiating with staff and their representatives (for example, trade officials) on issues relating to pay and conditions.

• Administering payroll and maintaining employee records.

• Interpreting and advising on employment law.

• Dealing with grievances and implementing disciplinary procedures;

• Developing with managers HR planning strategies which consider immediate and long-term staff requirements.

• Planning, and sometimes delivering, training - including inductions for new staff.

• Analyzing training needs in conjunction with departmental managers.

The House of Knowledge Institute

• English Teacher Jan 2007 – Dec 2008

Interest:

• Reading Books,

• Social media.

• Currency trade & trends.

Languages:

• English

• Urdu

• Persian

• Chinese (In progress)

Skills:

Software

• Microsoft Office (Excel, PowerPoint, Word)

Individual

• Good Communication Skills

• Time management

• Team Work

• Assertive

• Multi-Tasking

Core Competency:

• CAN DO ATTITUDE

Achievements:

• Metric Certificate for 1st Position in School

• Scholarship in class 9th & 10th.

• Debate Competition 1st Position (English) House of Knowledge.

Personal Information:

Name: Farah Naz Father’s Name: Hajji Chaman Date of Birth: 15-June-1988

Marital Status: Single

Nationality: Pakistani

Reference:

Will be furnished on request

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