Sales Representative Customer Service
Resume:
Jeffi Childress
Little Elm, TX 75068
***********@*****.***
OBJECTIVE
To pursue a career in sales and marketing, while delivering excellent customer service.
EXPERIENCE
Groggy Dog Sportswear, Denton, TX
Inside Sales Representative (December 2019-Present)
Primary Sales Representative for all Walk-Ins in Frisco Showroom
Work with Customers on Screen Print, Embroidery, and Promotional Product Needs
Work with Outside Sales Representative to Increase Customer Retention for Future Sales Opportunities
Answer the Telephone and Assist Customers with Concerns or Needs
Respond to Primary Email account to Communicate with Customers
Pacific Dental Services, Irving, TX
Regional Marketing Assistant (February 2019-November 2019)
Marketing Support to Dental Offices in Dallas/Fort Worth area
B2B Sales
Execute Creative Ideas to Increase Online Reputation and Social Presence
Collect Social Media Content for Digital Marketing
Communicate with Regional Managers, Operations Managers, and Providers, regarding Budget and Marketing Spend
Represent Dental Offices at Events, such as Health Fairs, Community Events, etc.
Lewright Family & Cosmetic Dentistry, San Angelo, TX
Front Desk Office Assistant (March 2018-February 2019)
Answer the Telephone and Assist Patients with Concerns or Needs
Schedule both Doctor and Hygiene Appointments
Greet Patients
Communicate with other Front Desk Assistants, Doctors, Doctor Assistants, Hygienists and Hygienist Assistants regarding Patients, Account Details, etc.
File and Scan documents into Software System
HIPAA Coordinator
Gandy Ink, San Angelo, TX
Customer Service Manager (June 2011-December 2017)
Manage Customer Service Team of 5-7 Representatives
Train All New Customer Service and Sales Representatives
Create Solutions to Increase Customer Retention for Future Sales Opportunities
Communicate with Other Departments (including Sales, Marketing, Merchandise, Warehouse, and Production are key examples) to Ensure Customers are Provided Excellent Customer Service
Jeffi Childress
2644 Island Bay Way
Little Elm, TX 75068
***********@*****.***
Responsible for Working with Shipping and Delivery Companies, such as UPS and Fed Ex, to Guarantee Orders Meet Customer Deadlines
Responsible for Arrangement of Telephone System regarding Modification of New Employee Extensions, as well as Communication of Seasonal/Holiday Phone Message
Kasberg Grain Company, Miles, TX
Secretary/Bookkeeper (April 2010 –February 2011)
Process Payroll
Accounts Receivable and Accounts Payable
Receptionist Duties
Boehringer Ingelheim Pharmaceuticals Inc., Ridgefield, CT
Pharmaceutical Sales Representative (October 2005 – October 2009)
Work with other Counterparts to Maintain and Exceed Sales Goals
Make Selling Presentations to Healthcare Professionals by Utilizing Resources
Maintain Accountability for all Pharmaceutical Samples
Build Professional Relationships with Physicians and Staff
BUSINESS ATTRIBUTES
Strong Communication Skills, Ability to Persuade and Promote Sales, Broad Computer Knowledge, Excellent Work Ethic, Relationship Builder, Strong Team Player, Excellent Organizational Skills, Detail Oriented, Highly Motivated
EDUCATION
Angelo State University, May 2001
Bachelor of Arts in Communications
Specialization in Public Relations
Minors in Marketing and Management
Overall GPA: 3.3
Achievements
Honors – Dean’s List for Six Consecutive Semesters
Obtained 3.3 GPA in College, while Working Full Time to Fund my Education
President’s Club (2006 & 2007) – Boehringer Ingelheim
President’s Council (2016) – Gandy Ink
REFERENCES
Available Upon Request
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