Customer Service Care

Rajni Saini

RZ - *** Manas Kunj, Uttam Nagar, New Delhi - 110059

Contact no: +91-997**-***** E-Mail: **********@*****.***

Career Objective: Aiming for challenging managerial positions in the areas of Sales & Marketing, Distribution Management, Business Development, Operations and Customer Service.

PROFILE SUMMATION

A qualified professional with a corporate experience of 14 years.

Proven abilities in Customer Service, analysis, implementation and management with a result oriented approach.

Possess strong communication, relationship management, analytical and problem-solving skills.

Comfortable in interacting with people across hierarchical levels for smooth project execution.

Organized and disciplined team player & leader with the ability to excel in the challenging environment.

Skilled at developing and executing targeted business objectives and achieving bottom-line profits

Qualifications

High School from Kendriya Vidyalaya Vikas Puri, New Delhi.

B.Com (Correspondence) from Delhi University

CAREER GRAPH

Feb 2003 – Jun 2005 APG Auto Services CCE

APG Auto Services offers 24 Hours On Road Rescue and Repair Services for vehicles.

Customer Service

Handling inbound/ outbound calls.

Solving customer queries.

To have overall responsibility for all customer care within the organization.

To ensure that an effective process is in place to respond to, resolve and evaluate complaints to ensure that the organization learns from any expressed dissatisfaction.

Aug 2005 – September 2018 Trade India Assistant Manager

Customer Service

Handling customers across India & brands order-to-cash cycle.

Lending support and assistance to Regional Managers and Customer Services Manager covering Customer Management, Selling and Marketing functions. Provided the best practices, technical support and network solutions for the clients.

Prioritizing work, considering that all customers’ requirements have to be met on an urgent basis.

Ensuring smooth resolution of customer complaints that are measured through the satisfactory settlement of customer complaints that are tracked.

Providing support to the Sales Team in the execution of day to day business operations, pertaining to pricing support, stock enquiries, delivery issues, etc.

Achievement

Promoted to Sr. Associate in 2008 a role that was equitant to Project lead.

Promoted as Team Leader in 2010 Aug' handling a team of 12 members which gradually increased to 15 members.

Allocated responsibility to handle Hosting Team in Mar' 11. The team constituted of 5 members,

directly reporting to me.

Promoted as Assistant Manager in 2012 Aug’ handling a team of 40 members plus 3 Team Leader who directly reports to me.

Achieve

Operating Systems: Windows, Linux & Vista

MS Office: MS Excel MS Word

Personal Details

Husband Name: Ajay Saini

Nationality: Indian

DOB: Jul 27, 1985

Hobby: Listening to Music and Surfing Net

Language: English, Hindi, Punjabi

Marital Status: Married

Rajni Saini

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