Employee Relations Manager
Resume:
MARCIA GARCIA
NEW YORK, NEW YORK, 10023
************@*****.***
Career Objective
A CHALLENGE IN THE REWARDING FIELD OF BUSINESS ADMINISTRATION AND CUSTOMER SERVICE ROLE WHERE I CAN UTILIZE MY SKILL AND EXPERIENCE WITHIN A GROWING ORGANIZATION
Qualifications Summary
8 YEARS OF DEDICATION AND EXPERIENCE AS A MANAGER * 10 YEARS OF EXCELLENT WORK AND PROFESSIONAL AS COSMETOLOGIST AND NAIL CARE
*PROFESSIONAL PROCEDURES AT ANALYZING SITUATIONS RESOLVING PROBLEMS
* RESPONSIBLE FOR FINANCIAL OPERATIONS IN AREA OF BUDGET/FORECASTING * EXCELLENT REPUTATION IN MANAGING PERSONNEL FUNCTION AND DEPARTMENT OPERATIONS *ENERGETIC, HARD WORKING AND CREATIVE WHO ENJOYS HER WORK
Work Experience
ELM'S DRUGS & WELLNESS, NEW YORK, NEW YORK
Front End Manager, Nov 2010 – Present
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Perform sales floor work, such as greeting or assisting customers, taking inventory. Resolve customer complaints regarding sales and service.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes and administering disciplinary procedures.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. HAIR STUDIO SALON, BROOKLYN, NEW YORK
Salon Manager, Jun 1995 – May 2005
Managed Salon and its Operations, Decision making, Customer Care, Hair and Nail care, receptionist, bookkeeping and register procedures
Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors. Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations. Doubled the Salon's annual earning over the first few years as a Manager, Increasing volume of customers, Public relationship and quality control. Giving customers a better selection of style. Developed a reputation for excellent customer service. Education
LOUIS D. BRANDEIS, NEW YORK, NEW YORK
High School Diploma, Jun 1992
LIBS, NEW YORK, NEW YORK
Cosmetology License NYC Dept of State, May 1995
Contact this candidate