Business Training Manager

ADDRESS: **** ******* **. ***. ***,MANILA ****

PHONE: (02)3539462

MOBILE: +63-906*******

E-MAIL: ***********@*****.***

JARDIN ROSS J. VILLOGA

PERSONAL PROFILE

Birth Date: 22nd May 1991

Place of Birth: Manila

Sex: Male

Religion: Roman Catholic

Height: 5’ 8’’

Weight: 144 lbs.

Father: Rogelio G. Villoga

Mother: Ma. Jacqueline J. Villoga

EDUCATION

College Education

Secondary Education

Primary Education

Concordia College – Paco, Manila

2007-2011

Bachelor of Science in Nursing

St. Anthony School – Singalong, Manila

2003-2007

St. Anthony School – Singalong, Manila

1997-2003

Student Nursing in

Dr. Jose Fabella Memorial Hospital

Jose Reyes Memorial and Medical Hospital

Jose B. Lingad Memorial Hospital

Our Lady of Lourdes Hospital

San Juan de Dios Hospital

Cardinal Santos Memorial and Medical Center

Community experience: Infanta, Quezon (Brgy. Pinaglapatan)

Responsible for the care of children and adults

Perform standard assessments and take vital signs accurately

Administered medication

Maintained the cleanliness of the area

Performed routine care for the patients

Communicate with the physicians and staff nurses

SKILLS

Has in depth knowledge in all MS Office computer applications

Equipped with interpersonal relationship skills

Can withstand pressure

Proficient in oral and written communication skills

Able to work with minimal supervision

Goal-driven and focused on the assigned tasks

Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas

TRAINING

The Philippine National Red Cross First Aid Training

PNRC-MANILA CHAPTER

November 9-12, 2009

The Philippine National Red Cross Basic Life Support CPR training for Healthcare providers

PNRC-MANILA CHAPTER

November 13-14, 2009

Basic Life Support for Healthcare Provider

CHEERS Corporation ITC, Quezon City

July 1-3, 2012

IV Training

University of Sto. Tomas Hospital, Manila

Ms. Hazel Adeva

JOB TRAINING AND JOB EXPERIENCE

Lead – Valuations Administration Services

CBRE GWS Business Support Services Philippines, Inc.

M1 Tower

141 HV Dela Costa Street, Makati City

(Dec 11, 2017 – Present)

Resources managed to ensure SLA’s are achieved for team.

100% personal compliance with Operational Guidelines.

Implement structure within team to manage workflow, and have clear accountability for tasks.

Monitor performance of team members using standardised performance report, with objective measurement. Provide feedback to employee, and put in place management plan to enhance/improve performance. Notify HR and stakeholders of any performance under acceptable

Leave management – manage leave to ensure all staff remain within local policy annual leave requirements by end of year. Ensure coverage for public holidays to deliver SLA requirements.

Create and provide regular reporting on team performance, capacity and workload to key stakeholders and staff.

Deliver at the minute communication to team and key stakeholders on changes to workload, capacity and updates on SLA management.

Trainer – Lazada BPO Content

E-Konflux Solutions Inc.

3rd Flr Salustiana D. Ty Tower

104 Paseo De Roxas, Legaspi Village, Makati City

(March 03, 2016 – June 26, 2017)

Liaise with all stake holders to determine the right training needs and programs.

Design effective training programs for countries.

Prepare educational material such as module summaries, videos.

Conduct evaluations to identify areas of improvement.

Monitor country trainers performance and response to training

Technical Trainer

Sykes Asia, Inc.

Glorietta BPO Office Tower 1

Palm Drive, Ayala Center, Makati City Philippines 1224

(Feb 22, 2014 – January 6, 2016)

Provides timely training class reports.

Effectively manages e-mail notices and pertinent messages to ensure center is appraised of immediate, need to know information in a timely manner, such as alerts & updates etc.

Updates training documents as necessary.

Effectively tracks all training completed.

Uses surveys to collect specific information to help improve business processes and overall performance.

Effectively uses Adult Learner Principles to maximize effectiveness in classroom training.

Maintains a high level of product and system/tools knowledge.

Uses Effective Classroom Management and Time Management Techniques.

Uses floor support assessments, line manager feedback forms, trainer scan, and national training observation form to assess performance.

Provides timely and specific information and ensures the feedback is directed at behaviors and situations over which the individual has control.

Prepares reports and liaise with operations and support groups such as the quality team regarding improvements to the support team’s performance.

Ensures adherence to customer standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems.

Updates personnel on changes regarding information, policies, guidelines, specifications etc. through Specs/Info awareness/campaign.

Customer Service Representative

Powerconnex Inc.

22nd Floor, Trafalgar Plaza

105 H.V. Dela Costa St. Salcedo Village Makati City Philippines 1225

(November 15, 2012 – December 8, 2013)

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

*(Other reference, documents, and information willl be furnished upon request)

Contact this candidate