Customer Service Front Desk

LR

LAIZA RIVERA

***********@*****.*******.*** C: 520-***-**** Tucson, Arizona 85705

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Excellent customer service skills

Strong organization skills

Time Management

Fast learner

Quality

Scheduling

Parking and Transportation Services

Tucson, Arizona

Bike Valet

08/2018 - Current

Energetic work aĴitude.

Leadership skills.

Excellent customer service skills and a positive aĴitude. Strong organization skills.

Improved operations by working with team members and customers to find solutions.

College of Medicine

Front Desk Clerk

11/2019 - 05/2020

Maintained clean and presentable reception area to maintain professional business reputation.

Arranged special accommodations for guests to maintain optimal satisfaction.

Reviewed accounts information, processed payments, and issued bills. Warmly greeted incoming guests and providing information regarding policies and amenities.

Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Picked up mail and packages for doctors or staff members. Cactus Grill

Hotline

09/2017 - 06/2018

Serve customers food

Work closely with restaurant management to immediately address all customer concerns

Suggests appetizers and meals to customers based on the menu and specials

Ensure that food looks good, hot and ready to serve Provided high-quality service.

Supported other areas of the restaurant as necessary, such as set up, clean up, prep work and equipment maintenance.

Maintained a professional tone of voice and words at all times, including during peak rush hours.

Summary

Skills

Experience

Education and Training

University of Arizona Tucson, Arizona

Bachelor of Science in Psychological Sciences

2020

After graduation, I plan on applying to Physical Therapy School. Nogales High School Nogales, Arizona

High School Diploma

2017

English Conversational

Spanish Fluent

Languages

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