Cisco Manager

Network Data and Voice Engineer

Mohammed Abdul

Network Engineer

**************@*****.***

Phone: 949-***-****

PROFESSIONALSUMMARY:

* ***** ** ********** ** designing, implementing and maintaining enterprise level VoIP network

Hands-on experience in providing network support, installation and analysis for a broad range of LAN / WAN/MAN communication systems.

Experience in Cisco: Physical cabling, IP addressing, Wide Area Network configurations (Frame-relay & MPLS).

Experience in working with Cisco Nexus Switches and Virtual Port Channel configuration.

Proficient in Cisco IOS for configuration & troubleshooting of routing protocols: MP-BGP, OSPF, LDP, EIGRP, RIP, BGP v4, MPLS, ISIS.

Experience in VoIP Telephony and expert knowledge of SIP - signaling protocol.

Implemented Cisco Unified communication Mobile and Remote Access (MRA) and jabber MRA integration with Voicemail.

Experienced with scripting/programming languages like Python and C.

Created SOP for the level 2 teams, SOP includes Jabber configuration and Installation guide admin and users.

Knowledge of PBX, media gateways and gateway controller.

Extensively worked on Cisco ICM, CVP, CUCM, CUIC, Finesse, Gateways and EIM/WIM (Email/Chat).

Active participation in UCCE installation.

Hands-on experience in providing network support, installation and analysis for a broad range of LAN / WAN/MAN communication systems and Implemented Quality of Service (QOS).

Experience in Cisco: Physical cabling, IP addressing, Wide Area Network configurations (Frame-relay & MPLS).

Experience in working with Cisco Nexus Switches and Virtual Port Channel configuration.

Proficient in Cisco IOS for configuration & troubleshooting of routing protocols: MP-BGP, OSPF, LDP, EIGRP, RIP, BGP v4, MPLS, ISIS.

Implemented QOS using FIFO, Weighted Fair Queuing, Priority Queuing, LLQ, RSVP, WRED, MPLS pipe/uniform mode and short-pipe mode.

Provided technical support to Polycom phone systems, including Microsoft Roundtable, Tandberg Videoconferencing Systems, Polycom RMX, Polycom DMA, Polycom RPAD, Polycom CSS, Polycom Resource Manager, Polycom HDX 4500, Polycom Real Presence group 500.

Extensive hands on experience on working with troubleshooting of VoIP networks using Cisco call manager, Third Party voice mail server, voice gateways, Avaya CM and Broadsoft Application server.

Working on Cisco UCCE (7.0, 8.0, 9.0, 10.5), CVP, Cisco Unified Communications Manager (6.X, 7.X, 8.X, 9.X & 10.X), CUSP, CISCO GATEWAYS and CISCO PGW.

Practical understanding of UCCE Deployment models.

Manage, maintain and deploy various hardware and software components (DMA, RRM, RMX, WebSuite, MediaSuite, RPD, RPM)

Troubleshooting VoIP protocols SIP, RTP, H.248, H.323, IAX, and MGCP.

Strong knowledge of relevant IETF RFCs, IEEE&ITU-T standards.

Experience with working on WIRESHARK, Abacus and Agilent network analyzer.

Wide system view, excellent analytical skills, ability to handle complex tasks, high learning like LAN/WAN, HTTP, and TCP/IP

Technical Skills:

CISCO Tools: Cisco Unified Communications Manager (6.X, 7.X, 8.X, 9.X, 10.X& 11.X), Cisco Unified Contact Center Express, Cisco Unified Presence; Cisco Unified Attendant Console Admin.

Router and Switches: Cisco 2600, 3600, 3800, 7200, 7600, 2900, 3900, 4300, ISR 4300, ASR 9001 Cisco 2960, 3750, 4500, 6500 and Nexus 2K/3K/5K/7K series

Voice Tools: SIP Proxy Server, Content Services Switch, Voice Gateways & VXML Gateways, Peripheral Gateways, Cisco CTI, Verint Impact 360;

Softphone deployment: Jabber, Cisco Ip communicator.

VMware: ESXi 5, 5.5, 6, 6.5, 6.7. Vcenter 6, 6.5.

Protocols: RIP, RIP V2, EIGRP, OSPF, BGP, IGRP, DNS, SMTP, FTP, TFTP, WLAN, SSH, TELNET, SNMP, LAN/WAN, 802.1Q, NAT, VOIP, 802.3(Ethernet) switching.

Cisco Hardware Blades: MCS and UCS Systems.

System Management: Microsoft Active Directory, Microsoft Exchange Manager

Networking: DNS, WINS, DHCP, TCP/IP, FTP, MOM, SCOM, SMTP, SOAP, POP, HTTP and HTTPS

Platforms: Windows Variants, Linux, UNIX.

Programming languages: C, C++, Python.

Polycom tools: Polycom RMX 2000, Polycom RMX, Polycom DMA, Polycom RPAD, Polycom CSS, Polycom Resource Manager, Polycom HDX 4500, Polycom Real Presence group 500, Microsoft Lync, Crestron and AMX PanelsSiemens HiPath 4000, Siemens 9751, Rolm 9006.

Servers: Windows Server 2000/2003/2008R2/2012R2, 2016.

Work EXPERIENCE:

ITT Corporation, Seneca Falls, NY August 2019- Present

Cisco Data and Voice Engineer

Responsibilities:

Deployed a Datacenter based on UCS platform with VMWare, ESXI and vSphere.

Voice infrastructure upgradation project unified communication severs version 10 to version 11.

Deployment of MRA Expressway, jabber MRA and voice mail integration

Facilitated discussions with internal clients to understand departmental telephony needs, recommended process improvements, and documented requirements.

Functioned as customer technical liaison.

Cisco Unity and Cisco Web View and Cisco Unified Intelligent Center (CUIC)

Cisco Outbound Dialer and Cisco Voice Gateway.

Cisco E-mail Interaction Manager and Cisco Web Interaction Manager (Cisco EIM / WIM)

Configuration of Informacast paging servers for emergency notifications

Coordinating with engineering teams on operational system expansion.

Worked on Cisco Routers like ISR/ISRG2/ISRG3 with CUBE and SRST.

Worked on CISCO Unity Connection, Cisco Unified Presence and Prime Collaboration.

configured Nexus 2000 Fabric Extender (FEX) which acts as a remote line card (module) for the Nexus 5000.

Configured complex voice routing on S4B using Dial plans, Normalization Rules, Voice Policy, Voice routes, PSTN Usages, Trunk Configuration, Masking, Enhanced 911 solution with West Safety Services.

Involve in Substantial Configuration & validation prior to implementation of Nexus7K, 5K& 2K connecting to blade servers.

Involve in CUCM 11.5 Upgrade.

Configuring mobility features such as mobile voice access, extension mobility, and remote destination profiles in CUCM.

Deploying new ICM environments, including the build of all components: Router, Logger, PGs, AW/HDS, and CUIC.

Troubleshoot various call routing issues within UCCE and CVP, using my knowledge of voice protocols and Cisco voice products.

Upgraded ICM from 8.5.1 to 8.5.4.

Implemented ICM 9.0 and CVP 9.0

Supported multi-site production CUCM 10.x and 11.X, UCCX (IPCCX) Express 11.X, Cisco Emergency

Responsible for converting 6500 to CiscoNexus in the Data Center environment.

Primary responsibility is to design and deploy various network security & High Availability products lick Cisco ASA other security products.

Working on Traffic Generators such as Ixia/Spirent, and working on scripting languages such as Python.

Developed large scale software solutions using Python language and testing Python modules and automate them using various python automation frameworks.

Creation of SOPs for the level 2 teams, SOP includes softphone deployment, UCCX agent configuration, CUACA configuration, Voice gateway integration with CUCM, and new voice project data collection and prerequisites.

Providing training to TAC team about jabber configuration on CUCM and other Telcom incidents and issues.

Responsible for implementation of Cisco Nexus 2148 Fabric Extender and Nexus 5000 series to provide a flexible Access Solution for Datacenter access architecture.

Worked on F5 LTM, GTM series like 4000, 5000 for the corporate applications.

Designing and implementing switch network with Cisco Layer 3 switches (3750, 4500 and 6500) in multi VLANs environment and inter-VLAN routing, HSRP, ISL trunk, ether channel.

Responsible for converting 6500 to Cisco Nexus in the Data Center environment.

Design, implementation and operational support of routing/switching protocols in complex environments including BGP, OSPF, EIGRP, Spanning Tree, 802.1q, etc.

Working on tickets received on AOTS tool, UD tickets (sev1, sev2 & sev3) related to network issue should be resolve and fixed.

Responsible for the Day-1 implementation, configuration and support of various CISCO Unified Communication products like Jabber and Cisco IP Communicator.

Deploying and decommissioning of Cisco Routers, Cisco switches and their respective software upgrades.

Catholic Health Initiatives, Omaha, NE Jan 2019-Augest 2019

Cisco Voice Engineer

Responsibilities:

Responsible for configuring, testing, and certifying Cisco, Adtran and Carrier Access routers for use in Qwest's VOIP network.

Upgraded and migrated the UC cluster from 8.6 version to 11.5 version.

Configured Routing protocols such as RIP, OSPF, EIGRP, static routing, and policy-based routing.

Team member of Configuration of Cisco 7206 router with VPN and Configuration of Catalyst switches. Configuration 7500, 7200 with OSPF and catalyst 6505, 4500, 3550 switches with various VLAN. Create and test Cisco router and switching operations using OSPF routing protocol, ASA 5500 Firewalls, and MPLS switching for stable VPNs.

Implemented QOS using FIFO, Weighted Fair Queuing, Priority Queuing, LLQ, RSVP, WRED, MPLS pipe/uniform mode and short-pipe mode.

Worked on Cisco's Application Centric Infrastructure (ACI) implementation (Nexus 9K, APIC).

Troubleshooting the Network Routing protocols (BGP, EIGRP, and RIP) during the Migrations and new client connections.

Manage, maintain and deploy various hardware and software components (DMA, RRM, RMX, WebSuite, Media Suite, RPD, RPM).

Up grading Voice Gateway ISR router 4300 series and performing MGCP configuration.

Involved in call flow analysis using Wireshark.

Troubleshoot various call routing issues within UCCE and CVP, using my knowledge of voice protocols and Cisco's voice products.

Deployed new ICM environments, including the build of all components, Router, Logger, PG's AW/HDS, and CUIC.

Conduct test defect analysis of SIP, DOCSIS, PCMM Protocols through SSH, Wire Shark and Agilent test tools.

Troubleshooting Cisco and Polycom MGCP, SIP, and SIP-B endpoints for customer deployments.

Develop strategies for replacement and upgrades of Cisco core networking elements.

Developed technical support policies and procedures.

Administered and configured Unity Connection, Cisco Emergency Responder, and Cisco UCCX.

End to end call flow testing

Configured VLANs with 802.1q tagging. Configured Trunk groups, ether channels, and Spanning tree for creating Access/distribution and core layer switching architecture. Configuration and troubleshooting of Cisco 7500, 7200vxr, 3800, 3600, 2900, 2800, 2600,1800,1700 routers. Worked with Cisco Nexus, Catalyst devices.

Tested SIP trunking algorithms, Feature access codes, Broadworks announcements, call detail records.

Prepare test plans and test cases using Quality center.

FEDEX, TENNESSEE, USA June 2018-Dec 2018

Cisco Voice Engineer

Responsibilities:

Responsible for the configuration, installation, upgrading and testing of Cisco Unified Communications products including: CUCM (up to and including CUCM Version 11.5), CUCXN, CUCCX, and CER.

Design voice architecture, administer, troubleshoot and Project management on Avaya Media Servers and Series Media Gateways, Avaya Modular Messaging, IPC Alliance MX Turrets, Polycom RMX 2000 MCU Audio Video Conference Bridge, Cisco Video conferencing VCS and MCU supporting both H.323 and SIP, LifeSize and Clear One Video conferencing, Cybertech NICE voice recording, Cisco 6500 Switches, Cisco ASA 5505, Liebert Emerson and APC UPS systems.

Creating VLANs and Trunking on the Cisco Switches and configuring HSRP and VRRP on Vlans.

Worked on IPT project to replace existing Avaya phone systems to deploy all of Cisco Unified Communication technologies.

Wrote technical documentation on configuring UC features/functions and provisioning guides for CUCM, CUC, Calabrio, and UCCX.

Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters.

Worked on porting PRI connection over to SIP.

Completed project to roll out Extension Mobility for Call Center agents.

Completed project to configure Calabrio Call Recording with CUCM and UCCX.

Provide troubleshooting to Gateways, CUBEs, and Cisco VoIP end products.

Implemented 100 agent IPCC Express call center.

Configured dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.

Experience with MS Skype configuration/implementation

Providing technical assistance to third-party and client operational staff.

Configuring reporting server and CUIC server along with vendors and assisted in contact center reporting issue.

Installing, configuring, and troubleshooting of Cisco 7600, 7200, 3850, 3600, 2800, 2600, 2500 and 1800 series Routers, Cisco Catalyst 6500, 4500, 3750, 2950 and 3500XL series switches Co-ordinating with vendors, technical teams and users for Phone related issues and dispatch hardware’s to Clients.

Worked on CISCO Unity Connection, Cisco Unified Presence and Prime Collaboration.

Supporting for CAD/Finesse.

Responding to IPT engineering problems by detailed procedure of troubleshooting and diagnosis of IPT domain.

IVR Design and Implementation Domestic and International for Client.

Resolving networking issues in IPT engineering applications by diagnosis and troubleshooting at Level 3.

Working and coordinated with different team during the design phase of the IVR project.

Monitoring and update Cisco IP phones and extensions as needed.

Helping internal contact center managers with issues related to Verint recording and Singlewire InformaCast paging gateway.

EXPRESS SCRIPTS, NJ, USA Feb 2016 - June 2018

Network Voice Consultant

Responsibilities:

Supported multi-site production Cisco Call Enterprise Manager 4.X, UCCX (IPCCX) Express 4.X, Cisco Emergency

Used reporting tools as CUIS/CUIC for reporting

Implemented international call restrictions to reduce toll fraud.

Maintains video teleconferencing equipment to include the POLYCOM Multi-Conferencing Unit RMX 2000, AND Cisco Codian MCU 4501

Build and troubleshoot VC meetings via TMS, RMX, and WebEx

Integration with E911 system for our corporate buildings.

Implementation of Witness voice recording software.

Configured and Monitored Cisco Routers and Switches and replacement of outdated Cisco Switches & Routers in existing data centers and installation of new Cisco Switches & Routers

Support VMware/vSphere infrastructure, installing and configuring ESX hosts and all guest’s systems administering over 300 ESX hosts

Scheduled meetings using Cisco TMS/TMSXE.

Performed VOIP UC & UCCE sector configuration and service administration

Worked on Incident, Problem, and Change Management.

Troubleshooted& provided L1, L2 supports for all UC and IPT issues.

Configuration of IP Phones, Extension Mobility profiles, End user profiles, Voice mail profiles.

Troubleshooted Incidents (Tickets) to ensure day to day business issues are resolved in a timely fashion.

Worked on CISCO VCS.

Implemented change requests for UC applications and work along with vendors/ client wherever change coordination are required.

Implemented Cisco solutions such as Cisco CUCM, Unity Connect, Jabber and Cisco IP Communicator

Resolved networking issues in IPT engineering applications by diagnosis and troubleshooting at Level 3.

Cisco Unified Contact Center ICM Scripting including Custom scripting to solve complex business problems and

Cisco Unified Contact Center Express Scripting.

Performed ongoing research of new products in increased functionality, usability, and reliability of the Cisco VoIP system.

Reliance’s Jio info comm. PVT. LTD Jan 2013 - Dec 15

CISCO Network Engineer

Responsibilities:

Development of routing and admin scripts as per login.

Configured the Cisco router. Maintained redundancy on Cisco 2800, 3600 and 3800 routers with HSRP.

Configured and Implemented protocols like RIP v1, RIPv2, OSPF, EIGRP, and BGP and provided administrative support for EIGRP, OSPF routing protocol.

Responsible for the installation of Video Conferencing equipment at customer locations including Polycom RMX, DMA, RPD and AVAYA SCOPIA

Responsible for the Day-1 implementation, configuration and support of various CISCO Unified Communication products like Jabber and Cisco IP Communicator

Deployment, management, upgrading and troubleshooting of CUCM 8.0, UCCX and CUC

Configuration of variables, Call types and Dial Numbers.

Handled and co-ordinate in roll outs for different regions and businesses

Working on PoC of Call routing simulator project for simulation of routing logic scenarios for large call flows

Cisco IPT Design, Implementation, Support, Administration for Unified Communications Manager

Configured and Supported a large VMware virtual infrastructure and provided support

Configuration and implementation of various protocols on 2800 series Router for efficient performance of network

Configuration and maintenance of Cisco 2600 series Router with OSPF protocols.

Cisco IOS Telephony Router Configuration and Implementation

Performing systems upgrades as IPT Engineer

Design validation of call flows and reviewing Cisco ICM call flows

Cut over testing with end to end team before going live

Creating design collateral and leading team for UC/UCC projects

Performing VOIP Cut over to convert old local site-based routing to new centralized SIP Trunking.

Configuring Route Patterns, Route partition, Calling Search Space, Translation patterns, SIP Trunks, CUCM Group, Device pool, AAR configurations changes, and SNR setting changes.

Converting MGCP based VG224 to SIP based VG224. Removing old configs and adding new SIP based configurations both in CUCM side as well VG224 IOS side.

VOIP Gateway configuration – T1 link, Trunk, dial-peer configuration changes.

Provide Technical Support for IP Telephony Solutions for Existing UCCE Expansion Projects

Responsible for integration to WFM and call recording platform

Troubleshooting & fixing if any issues on SIP site cut-over.

Taking requirements for different line of business and implementing in Variant for recording

CERTIFICATIONS:

(CCNA) – Cisco Certified Network Associate

(CCNP) – Cisco Certified Network Professional

VMware

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