Operations Manager

Operations Manager

Project Coordination Strategic Planning Technical Consultation Program Development

Programming Data Analysis and Visualization Enterprise Architecture

Qualifications Profile

Multifaceted, detail-oriented, and results-driven professional, offering broad-based experience in information technology and operations management.

Relevant Experience

Infinitylimit, LLC, Las Vegas, NV

Chief Operating Officer (COO) (Remote) Feb 2019–Present

Manage overall operations and business development of a startup media group

Create marketing funnels and target advertisement placement to generate revenue

Serve as advisor to artist planning end to end rollout of new media projects

Source and establish partnerships for new performance opportunities and publishing deals

Established partnership subsequently allowing five artists to come perform for Facebook employees as a part of formal observances of Black History Month 2019

Played integral role in boosting revenue by over 300% over the past two years through digital marketing selling merchandise and media

Facebook, Menlo Park, CA

Operations Program Manager Information Technology Program Manager (Contract) Jun 2018– Sep 2019

Offered consultation to the Connectivity Team to support the 5G backhaul global network deployment operations

Supervised commercial partners to scale market trials providing internet connectivity to communities with little to no internet access

Administered global logistics partners and original design manufacturer in coordinating 5G unit demand and allocation to complete 22 trials in South America, Europe, and East Asia

Functioned as deployments budget advisor, responsible for analyzing and reconciling a $10M budget utilization, as well as establishing a budget forecast automation tool using Microsoft Excel

Coordinated sourcing and deployment of internal test laboratory asset management software system to provide transparent inventory management to laboratory teams, thus increasing team efficiency and gaining five hours of time back weekly

United States Army, Various Locations

Company Executive Officer

442nd Signal Battalion, Fort Gordon, GA, USA Jun 2017– May 2018

Provided logistical, administrative, and fiscal management to a combat support Officer Training Signal Battalion

Developed and executed logistical support plan aimed to guarantee the operational readiness for wartime, contingency, and peacetime missions

Honed the skills of subordinate leaders through an active professional development program

Acted as property book officer for Alpha Company 442nd Signal Battalion comprised of 123 soldiers with assets totaling over $40M

Organized battalion-level safety stand-down and three bilateral events

Supported the company commander on all logistical matters while providing recommendations on efficient ways to manage hand receipts

Introduced a mentoring program to develop unit personnel which led to increased TRADOC school completion rate

Battalion Network Operations Support Center Officer-in-Charge Regional Network Operations Manager

78th Signal Battalion–US Army Network Enterprise Center (USANEC) Okinawa, Japan Feb 2016– Jun 2017

Spearheaded communications operations for the East Pacific US Army strategic communications for Okinawa, Mainland Japan, and Guam while coordinating operations and administrative programs for three geographically distributed military communication data centers

Provided advice to the executive leadership for an organization with over 250 employees

Planned and passed enterprise network validation inspection conducted by the Defense Information Systems Association syncing departments to standardize, adopt, and utilize DoD published policies

Earned promotion from 1LT to CPT in 2017

Improved area of responsibility from Okinawa operations to Japan, Guam, and Okinawa Operations, Defense Information Systems Administration

Saved $2M in annual network costs through a network extension spanning over 1,000 miles from Okinawa to Guam

Network Communications Company Operations Officer Company Executive Officer

349th Signal Company (78th Signal Battalion), Okinawa, Japan Jan 2015– Jan 2016

Supervised a diverse team of 5 Government Civilians, 5 Non-Commissioned Officers, 5 Japanese shift leads and 30 technicians to remediate enterprise service delivery

Administered all tracking systems for supply, arms, and equipment

Guided the Communications Team in installing, operating, and protecting strategic command and control systems to render responsive operational support of PACOM United States Army and Joint Forces

Effectively liaised counterpart in the Japanese Ground Self Defense force to maintain positive relationship with allied forces

Carried out complete network life cycle of core switches, 18 distribution nodes, and all layer 2 end user switches

Ensured functionality of company property and transferred legacy equipment for disposal taking the total valued property from $1.5M to $900K

Executed lifecycle program for backbone network infrastructure at 12 distribution locations, thereby improving military network on Okinawa by 230%

Boosted the unit property inspection rate from 91% to 97% to qualify for the Unit Supply Discipline Award, as well as unit maintenance inspection rate from 78% to 90% for the Unit Maintenance Discipline Award

Direct Service Support Team Officer in Charge Data Center Operations Manager

25th Signal Battalion (160th Signal Brigade), Bagram Airbase, Afghanistan Dec 2013– Dec 2014

Supervised the IT Team, accountable for the setup, operation, and security of enterprise communication through two data centers in the Central and Southwest Asia Military Theater of operations

Facilitated the training of 7 department managers, 10 direct reports, and 70 employees while supervising teams wiring 12 communications closets providing over 3,000 network access points for 3 separate network enclaves and migrating 1,000 new customers from the previous active directory to the Bagram active directory

Took charge of planning and executing complete network life cycle of core switches, 16 distribution nodes, and all layer 2 end user switches

Received promotion from 2LT to 1LT for demonstrating exceptional performance

Played integral role in the network service delivery that provided critical communication services to more than 47,000 customers running two largest military data centers in Afghanistan

Improved physical security against incoming mortar attacks reducing impacts from 15 per month to 1 per month by overseeing the integration of 11 Counter Rocket, Artillery, and Mortar systems to the IT communication infrastructure automated base defenses

Initiated the successful transition from operation enduring freedom to resolute support by implementing a WAN Hub-Spoke configuration, extending help desk and network support remotely to distributed combatants throughout northern eastern Afghanistan

Demonstrated excellent leadership skills, consequently resulting to battle field promotions of three soldiers and receipt of awards of multiple soldiers

Other Experience

United States Army, Okinawa, Japan

Human Resources Lead Executive Officer Jan 2014– Dec 2016

Education

Business Analytics Graduate Certificate: In Progress (Expected Completion Date: Mar 2021)

University of Maryland Global Campus, Adelphi, MD

Lean Six Sigma Black Belt, Operations Management and Supervision: April 2018

Georgia Institute of Technology, Atlanta, GA

Bachelor of Science in Mathematics Science: May 2013

United States Military Academy, West Point, NY

Professional Development

Signal Corps Basic Officer Leadership Course

United States Military Academy Cadet Basic Training

Awards and Honors

Army Achievement Medal (AAM)

Army Commendation Medal (ARCOM) (2)

Unit Awards for Supply Discipline, Maintenance Discipline, Improved Physical Fitness

Iron Leader Award

Basic Officer Leadership Course Distinguished Graduate

Activities

Coach, Kadena High School Girls Basketball

Coach, Kubasaki High School Track & Field

Lead, Intercessory Prayer Group Bagram Chapel

Program Coordinator, 2 Fish Project (Okinawa, Japan)

Mentor, Youth Challenge Academy

Lead, United Christian Center Teen Ministry

Teacher/Mentor, United Christian Center

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