Sales Customer

FIONA BYRNE

***********@*****.*** 805-***-**** **69 Ingalls Street, San Diego, CA 92103

Career Objective

Customer-oriented and strategic planning hospitality specialist with 14 years of experience in guest services, event planning, process improvements, sales, and growth initiatives. Detail-oriented and analytical customer relationship manager seeking to leverage background to fill hospitality role with respected organization.

Education and Training

Bachelor of Science: Hospitality and Event Management

2017

California Polytechnic University Pomona, CA

GPA: 3.3

Member Eta Sigma Delta International Hospitality Management Society and National Society of Leadership and Success

Dean's List Honoree Fall 2015

Associate of Science: Business Administration

2011

Santa Barbara Business College Ventura, CA

GPA: 4.0

Top Business Student voted by staff and faculty

Experience

Head of Guest Relations

10/2018 - Current

ChefMeal Kits San Diego, CA

Managed hiring, training, retention and performance of guest relations team. Helped to onboard restaurant clients, converting and managing recipe data. Managed the purchasing of all goods for fulfillment of customer orders. Directed the fulfillment of customer orders. Coordinated with vendors, fulfillment and sales to improve guest relations and business productivity. Developed procedures and policies for better handling of guest correspondence and complaints. Collaborated with sales and marketing team to maximize revenues and guest loyalty. Scheduled meetings to discuss and resolve guest service failures/concerns on time. Created guest incentive and retention programs with limited budget ensuring guest loyalty. Developed guest incentive and retention programs with limited budget ensuring guest loyalty.

Program Coordinator

02/2015 - 01/2019

Girl Scouts of California's Central Coast Ventura, CA

Worked with varying grant budgets of $10,000 to $50,000 per program cycle. Increased enrollment by 65% for central coast territory. Scheduled programs with Site Directors. Planned and facilitated Girl Scout leadership programs to adolescence girls in over 40 sites. Led groups of 15 or more adolescence K-7th graders in 2 hour program. Wrote and prepared reports for grants.

Conference Coordinator

02/2017 - 09/2017

UCLA Conferences And Catering Los Angeles, CA

Created and disseminate event orders for accounts. Point person for over 20 events totaling 20 million dollars in business. Wrote resumes for upcoming events to distribute to all departments. Ran event analysis based on past and present events, ensuring ROI. Prepared SWOT analysis for next year's point person. Managed and oversaw catering events for 20 to 1,000 guests.

Sale Consultant

09/2012 - 02/2014

Carmax Inc Oxnard, CA

Provided exceptional service maintaining 95% satisfaction rating. Consulted and guided customers to appropriate next step based on situations. Facilitated steps of sale, such as vehicle appraisal process, taking test drives, and submitted finance applications. Maintained working knowledge of CarMax products and appropriately recommended to clients. Sought self-development, participated in training, and welcomed performance feedback. Built and maintained strong relationships and demonstrating excellent teamwork.

Event Coordinator

01/2011 - 09/2012

VC Flip Books Ventura, CA

Managed 20 events per month totaling $70,000 in business. Deceased company expenses by 10% while maintaining top quality. Hired and trained employees, retaining 95%. Conducted market research, gathering information and negotiating contracts prior to closing deals. Organized facilities and manage all event details such as props, transportation, equipment etc. Proactively handled any arising issues and troubleshoot any emerging problems on event day. Conducted pre- and post - event evaluations and report on outcomes.

Skills Delphi Office 365 Google Suite Teamwork Salesforce Sharepoint

Certifications CPR/ First Aid Social Tables ServSafe

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