Social Media Customer Service
Resume:
Amya Covington
***** **** ** *******,** *****
*************@*****.***
Professional Summary
Outgoing receptionist giving customer service and administrative excellence, including clerical support and public interaction. I have worked with many people and have kept a great positive attitude. I plan to continue my education so I can show my outgoing personality with the clients. I love interacting and making sure I keep the customer/client as satisfied as possible.
Skills
●Customer and client relations
●Social media marketing
●Technology and application skilled
●Telephone skills
●Multitasking strengths
●Scheduling
●Customer-service oriented
●Personable and outgoing
Work History
1.August, 2015 - March, 2017 in Kenosha, WI. Employer being Chris Tenuta at Tenutas Deli
2.March, 2017 - CURRENT in Kenosha, WI. Employer being Tropical Tan as a receptionist/ social media marketing
Work Details
Tenutas Deli
1.Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
2.Packaged, labeled, priced, and put out products in the store
3.Kept a clean and organized store during my shift to ensure customer satisfaction.
Tropical Tan
1.Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
2.Directed incoming calls to internal personnel and departments, routing to best-qualified department.
3.Cultivated customer loyalty, promoted repeat customers and improved sales.
4.Responded to customer requests for products, services and company information.
5.Maintained a clean and client friendly salon
6.Hourly post on social media apps
7.Make social media posts as far as a filter and wording and drawing to post
Education
●High school Diploma 06/2017
●Gateway tech college associates degree 2018 - Current
Accomplishments
●100 hours of community service
●Varsity sports
●Coach of graduation school for 1 full season
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