Manager Customer Service

CLIFFORD DE WITT

067-***-****-** Garlick Ave, Dunvegan ********.*******@*****.***

www.linkedin.com/in/Clifford-de-witt-6a0039185/

PROFESSIONAL PROFILE

I possess 13+ years of experience independently running the Finance in the Travel office of Liberty Life. With meticulous attention to detail I ensured all debtors, creditors, budgeting and reporting was completed in compliance with industry standards. I was responsible for training all staff on the Travel Self Booking Software as well as offering technical support. I took on the responsibility of the Travel Manager during the periods the travel office was without a travel manager. I also took on the responsibility of creating purchase orders, matching invoices and submitting for payment which covered domestic and international travel as well as the management of all Foreign Exchange. As part of the project team implementing a new self-booking travel tool, I assisted in the implementation & integration from a third-party system into SAP.

I have also enjoyed a period of owning my own franchise – this experience was hugely beneficial in terms of learning more about strategic business planning, staff management and business operations, including all areas of financial management, health and safety, procurement, human resources, payroll and staff training. KEY TECHNICAL COMPETENCIES KEY PERSONAL COMPETENCIES

• Debtors & creditors

• Budget creation and management

• Invoice payment and allocation

• Financial reporting

• Corporate compliance monitoring

• Account reconciliation

• Staff training and development

• Leads, coaches and mentors

• Measures and monitors staff performance

• Small business management, Strategic planning

• Database management, audits & quality control

• Workplace health & safety compliance

• HR & Payroll processing

• Full Microsoft Office Suite: Excel, Word, PowerPoint

• SAP

• Procurement

• Stakeholder & Customer Relationship management

• Outstanding communication skills, verbal & written

• Team player – collaborative working style

• Solid organisation and time management skills

• Analytical

• High-level accuracy and attention to detail

• Time management

• Discretion & confidentiality

• Adaptable and flexible

• Resourceful & able to think clearly under pressure

• Self-directed – responsible and accountable

• Conflict management

• Displays emotional intelligence

• Professional, optimistic, strong sense of integrity

• Goal Oriented

WORK EXPERIENCE

CCDEWITT (Pty) LTD t/a CASH CONVERTERS, South Africa SMALL BUSINESS OWNER (franchisee) & MANAGER Jun 2017 – Nov 2018 https://www.cashconverters.co.za/

• June to August – Research and development and Cash Converter franchisee training

• Ongoing HR functions; advertising vacant positions, reference checks, interviewing, appointing staff and obtaining stock (store opened October 2017)

• Management and supervision of 5-8 personnel,

coaching, motivating and mentoring, setting clear goals and expectations, providing relevant feedback and

discipline as required, including 3rd party labour relations; leave management, on / off board processes, contract negotiation and processing

• Staff induction and training i.e. customer service, company policies, procedures, laws

• Finance management: account reconciliation, invoices, creditor payments, sales and purchase management

• Facilities management – liaising with landlord

• Procurement of stationery & consumables

• Planning and organising marketing strategies and events

• Devise and implement procedure manuals

• Processing payroll, PAYE tax e-filing & document management

• Business administration – staff records &

communications

• Facilitating daily staff meetings

• Testing and buying of second hand goods

• Inventory control and ordering including managing repairs to faulty stock

• Merchandising products

• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and

statutory regulations, governance processes and

compliance requirements

• Issuing of all cash floats and cashing up procedures

• Processing loan documentation, auditing, compiling loan statistics & reports

• Customer relationship management & complaints

resolution

NOTEWORTHY ACHIEVEMENTS

Starting up my own business, which included site management of new premises, was a steep learning curve. I am grateful for the knowledge and new skills I have gained from this experience, notably: marketing, business and human resources management, strategic planning, delegation and problem-solving. LIBERTY LIFE, SA (Life Insurance, Investment Group, Travel Office) SENIOR FINANCE OFFICER Sep 2003 – Jun 2017

http://www.atcsouthafrica.co.za/en/index.htm

• Tracking international and regional travelers for safety and insurance purposes

• Preparing and tracking annual budgets

• Producing various spend and variance reports

• Reconciling debtors, creditors and lodged accounts

• Matching invoices to purchase orders, as well as executing invoice allocations and payments

• Purchasing and tracking foreign exchange (forex)

• Managing travel office in the manager’s absence

• Training and assistance of staff on Travel Booking system NOTEWORTHY ACHIEVEMENTS

• I was an integral part of the team who implemented the automation of the previously manual paper driven Liberty Travel system.

• I was instrumental in the creation and integration of a third-party financial system into the Liberty system. The integration of the system ensured a quicker payment process as well as costs reflecting in our system immediately which improved cost control and budget tracking throughout the company. PREVIOUS EMPLOYMENT

LIBERTY LIFE – Finance Officer May 2000 – Aug 2003 LIBERTY LIFE – Management Expenses Support Jan 1996 – Apr 2000 LIBERTY LIFE – Recon Clerk Apr 1995 – Dec 1995

LIBERTY LIFE – Temp Oct 1994 – Mar 1995

EDEN GARDEN SERVICE – Foreman Jan 1992 – Aug 1994

SOUTH AFRICAN DEFENCE FORCE – National Service Jan 1990 – Dec 1991 REFEREES

• Kele Mohatle Travel Manager Liberty Life 073-***-**** ***********@*****.***

• Andre Nel Occupational Health and Safety Manager Liberty Life 060-***-**** ***********@*****.*** PROFESSIONAL CERTIFICATION/TRAINING

Gordon Institute of Business Science

FOUNDATIONAL MANAGEMENT PROGRAMME

Contact this candidate