As a member of senior management team, maximize development, delivery, and technical support of multimillion-dollar business. Demonstrated experience in planning, developing and implementing cutting edge information technology solutions, to address business opportunities. Develop strategic plans for implementations and operations of client services, products support, quality assurance, and training. Initiate and enforce strict budget controls addressing company needs and promotions of growth. Adapt at crises management, trouble-shooting, problem-solving, and negotiating. Strong record of success in creating robust IT architectures and infrastructures both on-primes and on Cloud. Ability to bring benefits of IT to solve business issues. Building high performance teams, project management, implementing best practice methodologies and continuous improvement programs- CIP.
Cloud Computing (SaaS/IaaS/PaaS)
Business Process Automation
Contract and Budget Development and Management
Disaster Recovery and Business Continuity Planning
Omni-channel Retail Strategy
Infrastructure Design and Implementation
IT Governance & Policy Development
Team Building/Recruitment/Vendor Management
AREAS OF EXPERTISE
SAP & Oracle ERP
Sales Force Automation (SFA)
Service Desk & ITIL V3
Project Management (PMP)
Systems Integration & Automation
Path Planning using VANET
Al Qahtani Beverages - PEPSI.
FMCG – PEPSI Manufacturer and Bottler.
Apr, 2017 – Now
Abdulhadi Abdullah Al-Qahtani & Sons Beverage Industry Ltd. (AQS) is part of Abdulhadi A. Al Qahtani Sons Group Holding Known as “Al Qahtani Holding” which is one of the largest industrial conglomerates in Kingdom of Saudi Arabia. AQS was established in 1982 and soon it became the franchised bottler of Pepsi Cola Inc., USA, supplying soft drinks to more than 4 million people in the southern region of Saudi Arabia with market share above 80%. I am leading the building of state-of-the-art IT infrastructure that covers 1000+ employees, 8 geographical areas, 1 on-premise Datacenter, 36+ servers and successful migration of Oracle EBS Production Environments to OCI (Oracle IaaS/PaaS Cloud). Management, direction, and integration for Oracle EBS ERP and ITAC Sales Force Automation-SFA. Replicating the Datacenter servers to Microsoft Azure for Disaster Recovery using ASR (Azure Sire Recovery). Creating reverse-backup from the Cloud servers to on-premise Datacenter. Working with VMWare & Veeam for backup & disaster recovery. Authoring, publishing, putting-to-use and enforcing the IT policies & procedures. Automating business processes to achieve paperless desk experience. Working toward AQS online store to achieve e-commerce along with other Omni-channel sales. Currently migrating Oracle EBS ERP to SAP S/4HANA.
Managing all IT operations. Lead strategic IT investments & projects. Support the implementation of strategies set by upper management. Analyzing the business requirements of all departments to determine their technology needs. Manage procurement and vendors relationship; Inspect the use of technological equipment and software to ensure functionality and efficiency; Identify the need for upgrades, configurations or new systems and report to upper management; Control CapEx and OpEx budget and report on expenditure.
Communicates and coordinates with other Directors to ensure appropriate integration of processes and modules across the enterprise system. Oversees, defines and monitors critical path activities and resolves issues or escalates them to the appropriate Director as needed. Drive the design and implementation of new business processes with organizational structure and required ERP configuration.
Managing IT staff; assign priorities for /and coordinates the activities of IT staff. Hisham J. Siam
Director, Information Technology
Hands-on professional who enjoys rolling up his sleeves and working with the team to achieve goals. FMCG experience. Automation. Digital Transformation. Cloud computing. Omni-channel retail strategy. Responsible for the overall planning, organizing, execution and support of all IT functions. Development of new technical solutions. firstname.lastname@example.org +966-**-***-**** Khamis Mushait, KSA https://www.linkedin.com/in/hishamsiam hisham.siam Page 2 of 5
Japan Tobacco International – JTI.
FMCG – Tobacco Manufacturer.
IT Manager /IT Project Manager
May, 2013 – Apr, 2017
Japan Tobacco International (JTI) was formed in 1999 when the parent company JT Group acquired the non-US operations of R.J. Reynolds. Since then, the international workforce has driven two decades of growth. Today, JTI have more than 45,000 employees driving JTI success all over the world. JTI mission is to nurture the internationally recognized brand roster while leading the way in Reduced-Risk Products and new ways of doing business. JTI is committed to making the business not only the fastest growing of its kind, but also the most innovative and sustainably run. JTI has IT infrastructure that is distributed in 130 countries serving 45,000 employees. In Jordan, JTI has two legal entities in two geographical locations, one is Factory and the other is Management & Sales. With 450+ employees and two on-premise Datacenters. SAP Business One ERP, SAP ECC ERP and InVan Sales Force Automation-SFA. I was responsible for maintaining technology strategies by defining, delivering and supporting strategic plans; Following global initiatives by the company IT department, and perform all required exercises; Verifying results by conducting system audits; Designing and implementing IT disaster recovery plans then integrating with business continuity plan, back-up procedures and security controls of the company; Initiating, coordinating, and enforcing systems, policies, and procedures of the company; Implementing full SAP ERP modules integrated with cutting-edge Sales Force Automation solution (SFA). Accomplishing financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies and attending the annual IT conference of the region.
Managing IT staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees.
Diligent Computer Services – DCS.
Provider of IT solutions and services to the Jordanian Market. IT Manager /IT Project Manager
Apr, 2010 – May, 2013
(3 Years 2 Months)
Oversee all IT functions for projects, managing and leading technical teams, vendors and clients relationship (Tendering, RFQ, RFP, EOI, RFI, RFT, As-Is Analyses, Case Study, Business Case, Technical Instructions, Technical Procedures, Assessments Reports, Manage Escalations, etc.), financial control, budget preparation for projects, annual work plan preparation and monitoring, attending or leading committees, reports & presentations and disaster recovery planning. Datacenter & Infrastructure design:
Author and write proposals or term of reference (ToR) for clients to design and build Tier 1, 2 and 3 datacenters; Design AD DS physical topology and DC placement strategy; Manage all procurements for IT & telecommunication hardware equipment
(servers, switches, SAN & NAS, private automatic branch exchange - PBAX, etc.), software licensing, cabinets, leased line connectivity, Internet (ADSL, LLE, WiMAX, Fiber, Dedicated Internet Access (DIA - Microwave) etc.), electrical components, UPS, telecommunication systems, cooling systems, fire alarm systems, fire suppressing gas extinguishing systems, CCTV systems, temperature sensors systems and water leakage systems; Apply fault-tolerance N+1 for systems when possible.
Design and manage implementation of physical specifications of the datacenter room, such as drop-down ceiling, raised floor, network trays, wiring to network cabinet and cooling vents installation (from ground, walls or ceiling); Everything is done on behalf of the client to his benefit, by following all procedures and policies the client use for tendering, premises access, dressing code, security check and clearance, etc.
Personal ambition is to propose, design and build Tier 4 datacenter with full fault-tolerance and more than one delivery path. Systems Design, Implementation & Configuration:
Design, implement, configure and manage: 1Windows servers installations (AD DS, DNS, DHCP, FS,,IPAM, GPO Strategy); 2Database servers (SQL, MySQL, Oracle, DB2, Teradata); 3Webhosting solutions (IIS, Apache tomcat); 4System Center (SCOM, SCCM); 5Automatic deployment servers (ADS, SUS, WSUS, SMS); 6Internet gateway (ISA, TMG); 7Mail solutions (MS Exchange, IBM Domino); 8Document library solution (SharePoint); 9Virtualization (MS Hyper-V, VMware vSphere 5 ESXi).
Plan and implement storage, file services, data backup, disaster recovery (ARCserv, Symantec backup Exec, Acronis, Hirens, ARD), network access services and network protection;
Author and write technical instructions, technical procedures and policies to serve as a reference for Systems Administrators or Technical Services Officers.
Follow Agile manifesto (SCRUM development model), and apply Project Management Institution (PMI) PMBOK guidelines, or Application Development Applied Methodology (ADAM) to plan, implement, test, document and maintain the develop applications; Operate as SCRUM master to deliver sprints for client; Development environment is built on MS Visual Studio Page 3 of 5
2010, and is controlled by Team Foundation server 2010; Enforce Microsoft 3-Tier and N-Tier architecture for coding standards, stored procedures, SSIS, SQL jobs and SQL replication. Travel One.
A leading multi-branched travel and tourism company in Jordan. IT Manager
Nov, 2008 – Apr, 2010
(1 Year 6 Months)
Travel One Group was built on a dream; to provide high quality, broad, and tailor-made services that connect clients to the rest of the world. Formed in Amman in 1998, and raised a small dedicated team, which rapidly grew in size and expertise as a trusted market leader in the market. From trekkers to luxury travelers, clients spread the word about their incredible journeys, and as travel stories started unfolding one after another. This distinctive touch soon became the renowned Travel One trademark, widely sought after by honeymooners, families, and business travelers alike. I was responsible for managing expansion of the IT infrastructure (the company’s board decided to open new branches in Jordan); Building new Tier-2 datacenter at headquarter and Tier-1 datacenters at branches; Manage cabling for IT, telecom and electric infrastructure; installation of CCTV surveillance, infrared security and hybrid (CO, Digital & IP) telephone exchange (Nortel PBAX); Managing hardware and software (license purchase and setup); Design, implement, configure, test and manage servers, switches, routers, VPN tunnels (to the branches); Manage IT local inventory, procurement and local vendors relationship with the IT department (RFQ, RFP, RFI).
Alleviated and soothed IT infrastructure, using top-of-the-line HP technologies which allowed for optimum availability for servers, systems, network and storage area network (SAN) (KPI for 2010 =99.75%); Backup system for all type of files and system states on all servers.
Detailed documentation for the IT department (new IT procedures, third-party helpdesk tickets, defined data and network security strategies, policies, password protection instructions, network traffic monitoring, recommended necessary upgrades, inventory of all equipment, accessories and licenses, etc.), this developed to become the IT department’s internal portal accessible by the employees of the company.
Connect all branches using VPN tunnels which allowed for unified IP schema, phone sets extension and file sharing, it was both site to site, and client to site; Manage contracts with telecom companies, create backup internet lines for redundancy.
Ensure availability of “industry specific services” such as tickets reservation systems (Galileo, Amadeus, etc.), taking into consideration sizing for hardware, network, bandwidth and security for each system.
Negotiate old support, maintenance and outsourcing agreements signed by the company for the telephone systems, photocopy machines, time attendance system, surveillance system and printers saving the company more than 30% of the value for the contracts; Manage vendor relationship with the company for ERP and Accounting software.
Plan, implement, test, document, maintain and develop in-house applications that are used by the staff using Microsoft .NET and SQL server technologies; Administer all databases used by the company, website and hosting; Build IT capacity internally by providing training to the staff.
ERfKE Support Project - ESP.
USAID funded project carried out by Academy for Educational Development - AED.
Sep, 2006 – Aug, 2008
Academy for Educational Development (AED) is a nonprofit organization that focused on education, health and economic development for the "least advantaged in the United States and developing countries throughout the world.", AED operated more than 250 programs in the United States and in 150 other countries around the world. I was responsible for the project IT infrastructure, support the project staff, vendors relationship management both in Jordan and USA; Design, implement, configure and manage Infrastructure for the segments of the project, installations of labs for schools, installations and upgrading of MoE datacenter during the project life cycle; Provide technical support for the project; Application development for the ministry of education (MoE); Financial control and budget preparation. Notable accomplishments:
Troubleshoot and maintain internet connectivity, email delivery, network bandwidth usage monitor, recommend upgrades as needed, defined data and network security strategies and policies, password protection as needed, manage local inventory for IT equipment, accessories and licenses, regularly update ESP website.
Receive shipments of IT devices from the US and update local inventory, physically have the shipments moved to ESP store for further processing; Building IT capacity internally by providing training to the staff.
Work with MoE, Jordan Telecom (JT) and Microsoft to create and deploy servers to the project using SMS/AD in order to connect all project-targeted schools using one intranet; Manage, distribute and install donations of IT equipment; Assist in the development of MIS school capacity (hardware, software, applications); Install and configure any IT devices bought by AED/ESP for external sites.
Manage procurement and vendors relationship with the IT department (RFQ, RFP, RFI, PO, Memos of justification, Technical- Financial Evaluation); Sign contracts and annual maintenance agreements. Excellence through Quality - EtQ.
US outsourcing company with a branch in Jordan.
Feb, 2006 – Sep, 2006
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A leading multi-branched travel and tourism company in Jordan. Head of IT and Product Development Department
Apr, 2005 – Feb, 2006
Al Majd TV Broadcasting.
A multinational satellite television with branch in Jordan Media City - JMC. IT Consultant
Jul, 2003 – Apr, 2005
(1 Year 11 Months)
EDUCATION & TRAINING
Master of Science, major: Computers Science, in 2017, from PHILADELPHIA UNIVERSITY, Amman – Jordan.
Bachelor of Science, major: Computers and Information Systems, in 2003, from PHILADELPHIA UNIVERSITY, Amman – Jordan.
Finance for Non-Finance.
Management and Leading – Life Orientation (LIFO).
How to Manage Projects Efficiently, Using JTI PMF 2.0.
Countdown – Project Management Business Simulation.
Information Technology Infrastructure Library (ITIL) version 3 from AXELOS.
Project Management Professional (PMP), from PROJECT MANAGEMENT INSTITUTE.
Microsoft System Center Configuration Manager 2012, 2016 (SCCM), from MICROSOFT.
Microsoft System Center Operation Manager 2012, 2016 (SCOM), from MICROSOFT.
Microsoft Certified Professional (MCP), in 2005, from MICROSOFT.
Microsoft Hyper-V 2012 server (Hyper-V), from MICROSOFT.
Microsoft Office SharePoint Server (MOSS), from MICROSOFT. o Microsoft Office SharePoint Server 2007, Configuration. o Windows SharePoint Services 3.0, Configuration.
Microsoft Certified System Engineer (MCSE), from MICROSOFT. o Configuring Microsoft Windows Vista Client.
o Configuring, Managing and Maintaining Windows Server 2008 Servers. o Implementing and Managing Microsoft Exchange Server 2007. o Implementing Microsoft Internet Security and Acceleration (ISA) Server 2006. o Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. o Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure. o Installing, Configuring, and Administering Microsoft Windows XP Professional. o Installing, Configuring, and Administering Microsoft Internet Security and Acceleration (ISA) Server 2000 / 2004. o Implementing and Managing Microsoft Exchange Server 2003. o SQL Server 2000, 2005 and 2008 Database Implementation, Administration and Maintenance. o Implementing and Managing Microsoft Windows Server Update Service (WSUS). o Implementing Microsoft Internet Information Server (IIS).
MS.NET Studio (MSVS), from MICROSOFT.
o Microsoft Active Server Pages .NET 2003 Framework (ASP.NET). o Microsoft Mobile.NET with VB.NET (Pocket PC & Windows CE). o Microsoft Active X Date Object.NET with VB.NET, Adapter and Command (ADO.NET). o Microsoft Visual Basic .NET 2003 Framework (VB.NET).
VMware Virtualization Technology (VMware ESX and ESXi server), from Training center at Amman – Jordan.
Cisco Certified Network Associate (CCNA), from CISCO. o Networking Basics.
o Routers and Routing Basics.
o Switching Basics and Intermediate Routing.
o WAN Technologies
Test of English as a Foreign Language (TOEFL), in 1995, from UNIVERSITY OF JORDAN, Amman- Jordan.
International English Language Testing System (IELTS), in 2010, from BRITISH COUNCIL, Amman – Jordan.
French Language Training (FRENCH Language Level A1), from Arab Community College.
Flash training (Adobe Flash CS6), from ADOBE.
Team Building Skills Workshop, from SCOPI ACADEMY. ADDITIONAL
• Microsoft Servers: Windows Server 2000, 2003, 2008, 2012 and 2019 (AD, DHCP, DNS, IIS, Terminal Services, RDP). Windows Server Update Service (WSUS). Internet Security and Acceleration (ISA) 2000, 2004 and Page 5 of 5
2006. Forefront Threat Management Gateway (TMG) 2010. Share Point Server 2007. Exchange Server 2003 and 2007. SQL Server 2000, 2005, 2008 and 2012. System Center 2007, 2010 and 2016 (SCCM, SCOM). System Management Server 2003 and 2008 (SMS). Automated Deployment Services 2008 (ADS).
• Windows Clients: Windows 3.1, 95, 98, ME, 2000, XP, Vista, 7, 8 and 10.
• Microsoft Office: Office 1997, 2000, XP, 2003, 2007, 2010, 2013, 2019 and Office 365.
• Visual studio 2003, 2005, 2008, 2010 and 2015; Team Foundation Server (TFS) 2010; SourceSafe 2005; Active Server Pages.NET, Mobile.NET, Active X Data Object.NET, Visual Basic.NET, HTML, GIF. SQL Server business Intelligence Studio (SSIS) and crystal reports. MOBILE OS:
• IOS, Android, Maemo, Symbian and Windows Mobile 7, 8 & 10. ERP /CRM:
• Oracle EBS R12, SAP ECC, SAP Business One Sage, ACCPAC ERP, Sage CRM, Microsoft Dynamics CRM, Microsoft Great Plains and X-CRM.
• Web Content Management Systems (CMS), Document Management System (DMS), BMC Remedy (ITSM Software), MAC OS, Adobe Suit (Photoshop, Illustrator, etc.), MySQL, DB2, Oracle, GALILEO, SABER, Amadeus, 3DMAX, VMware vSphere 5 ESXi and Workstation (8, 9); Solar Wind APM, ARCserv, Macromedia Flash CS6, Symantec (Backup Exec, Endpoints, Ghost, etc.), Acronis (True Home Image, Backup & Recovery Server, etc.), Hirens, ARD, GFI (Endpoints, Event Manager, Mail Essentials, Web Monitor, etc.), InVan Sales Force Automation solution (SFA), ITAC SFA, Veeam.
HARDWARE: IBM X Series, DELL PE Series, FUJITSU, HP ProLiant Series (ML, DL & BL), FortiGate, Forti Analyzer, RAID, Backup tape device, SAN, NAS, EqualLogic, MSA, UPS, PDU, Printers, Multifunction, Cisco Routers, Switches, PIX, Firewall, Access Points, Access Controls, Surveillance Systems, Cameras, DVR, PBX, Modems, Bridges, Honeywell handhelds, Cabinets, Intermec handhelds, Sky Control monitoring. NETWORK: Routing, Switching and WAN Technologies, LAN, Wireless (Wi-Fi, WiMAX, GPRS, 3G, 4G, VSAT and MPLS Microwave), VPN, DSL, TCP/IP, VLAN, FortiGate.
LANGUAGES: Fluent Arabic and English, and basic French. AWARDS:
Appreciation Award in 2004 from Al Majd TV – Jordan. Leadership Award in 2007 from AED (Academy for Educational Development) – USA. UN Ethics e-learning course in 2013 from UNRWA – Jordan.