Customer Care Service
Resume:
Alphonder Baxter
Clinton, Maryland 20735
Email: ***************@*****.***
Work Experience:
U.S. Army Corps of Engineers
Washington, DC 20314 1000 United States
11/2003 – 11/2016
Salary: 40,500.00 USD Per Year
Hours per week: 40
Mail room Supervisor
Duties, Accomplishments and Related Skills:
I supervise a staff of eight employees and am responsible for the efficient daily operation of a mail room that directly supports over 3,000 U.S. Army Corps of Engineers employees and indirectly supports over 37,000 employees. I plan and implement the daily work activities of the staff and am the interface between the U.S. Army Corps of Engineers management and workforce on all issues related to the mail. I advise the workforce and management on the most efficient means of posting for time sensitive documents to locations world wide. I ensure that all mail is delivered timely and all outgoing mail is metered. I seek direct feedback from customers on ways to improve service and immediately implement any necessary changes to improve processes and mail delivery incoming and outbound. Customer inquiries received by email are responded to prior to the end of business day. I work with the mail room staff to see that the incoming mail is appropriately sorted for delivery to the intended recipient. The mail handled by my staff on daily basis is air mail, express mail,FEDEX,UPS, postal and inter office mail. I am responsible for assigning clerks for floor deliveries and pickups at all mail stops throughout over 20 offices spread throughout their a floor that is the size of an entire city block. I keep track of the clerks throughout their deliveries and make any necessary changes to workflow as workload requires. My staff is comprised of individuals with significant physical and intellectual disabilities who require my complete interest and attention. The excellent level of service my staff and I provide to the U.S. Army Corps of Engineers has been recognized by the Senior Leadership on many occasions. Scanning documents for review and process confidential and time sensitive documents. Ensure the highest level of customer care check scanned document prepared by other employees. Provided copier maintenance and/or customer site equipment, perform QO and final check for print jobs. Supervisor: Michael Merriweather (202-***-****)
Okay to contact this Supervisor: Yes
Internal Revenue Service
1111 Constitution Ave, NW
Washington DC, DC 20005 United States
10/2001 11/2003
Hours per week: 40
Pay Plan: GS Grade: 06
Librarian Technician (This is a federal job)
Duties, Accomplishments and Related Skills:
I was responsible for checking in serials and mail using the Millennium software program. On a daily basis I used the following software programs to complete my assignments: MS Word, MS Excel, MS Access and Voyager Integrated Library System. I handled periodicals, books and legal documents in the law library. I provided physical maintenance for the library, including filing and shelving materials, weeding and transferring materials to storage, and shifting, expanding and combing both the collection and department files as necessary. I checked library materials in and out to staff using an inter grated library system. I provided backup for processing cataloged material for circulation and shelving. I organized and maintained journal and reference collections providing bibliographic and monographic service. I received and routed periodicals and serials. I used the Online Computer Library Center (OCLC) automated system to locate libraries that carried particular books, journals, and newspapers. I responded to all document delivery/interlibrary loan requests submitted via OCLC. I used the commercial document delivery management system to record checked in and checked out materials and to post receipt of journals and article requests for the staff. I provided library runner service to other libraries for document delivery requests. I retrieved and delivered literature throughout the law library using the web based desktop electronic journal collection. I prepared purchase orders and renewals. I processed invoices and vouchers. I resolved and coordinated payment issues with the accounts department. I performed other duties including sorting and delivering library materials, and maintaining supply inventories. I ordered specialized library supplies for the department and I assisted research staff in literature searches, legal research and reference validation. Applying metadata to electronic resources and library special collections and Library of Congress Classification Schedule.
Supervisor: Terri Marshall (202-***-****)
Okay to contact this Supervisor: Yes
Dept. of Energy
1000 Independence Ave, SW
Washington, DC 20003 United States
06/2000 10/2001
Salary: 25,302.00 USD Per Year
Hours per week: 40
Library Technician
Duties, Accomplishments and Related Skills:
I was responsible for checking in serials and mail using the Millennium software program. On a daily basis I used the following software programs to complete my assignments: MS Word, MS Excel, MS Access and MS Power Point. I handled periodicals, books and legal documents in the law library. I routinely weeded and recycled outdated materials in the law library. I provided reference and circulation service to patrons and updated the circulation database. I performed interlibrary loan service for DOE and Non DOE personnel; assisting with legal and legislative matters for attorneys. I instructed patrons on how to use the on line cataloging system and I edited information in the circulation database. I handled the cataloging for new books and serials. I prepared purchase requisition for books, articles and journal subscriptions and processed new orders and renewals. I performed variety of clerical duties including sorting and delivery of mail to the library staff, copying materials as needed and answering the telephone and library help line. I assisted with preparation of the library newsletter.
Supervisor: Michael Timpani (202-***-****)
Okay to contact this Supervisor: Yes
Federal Deposit Insurance Corporation
550 17th St, NW
Washington DC, DC 20006 United States
03/1992 12/1999
Salary: 29,000.00 USD Per Year
Hours per week: 40
Mail room Supervisor
Duties, Accomplishments and Related Skills:
I supervised a staff of eight employees and oversaw the operation of the mailrooms. I was responsible for planning and implementing daily work activities and interacting with management. I performed mail and administrative functions required to complete delivery of mail. I metered outgoing mail. I trained new staff members on the use of the mail metering equipment. I solicited feedback from customers and used this information to improve the mail service in the department. I answered feedback reports from customers using email and kept up to date on all inquiries and requests for information. My knowledge of the USPS mailing standards, procedures and regulations allowed for the efficient daily operation of the mailrooms. I used FEDEX, UPS, DHL package delivery services for shipping packages and letters. I have experience using Pitney Bowes/Ascom Hasler mail equipment. I provided weekly, monthly and annual mail reports and participated in audits of the department. I handled requisition forms and supply inventory. I have experience with the domestic mail manual and stayed in contact with USPS for changes in the manual. I utilized MS Word, MS Excel, MS Power Point in the daily performance of my job. Supervisor: Darrine Pelzer 703-***-****)
Okay to contact this Supervisor: Yes
Manpower Temporary
1150 Connecticut Ave, NW
Washington DC, DC 20006 United States
03/1983 03/1992
Hours per week: 40
Library Assistant
Duties, Accomplishments and Related Skills:
I handled library services at various sites, including loose leaf service, shelving books, weeding, and recycling outdated material in the library. I provided acquisition, procurement control and technical service at various library sites. I provided inter library loan service to patrons. Supervisor: Do not Remember 202-***-****)
Okay to contact this Supervisor: Yes
Education:
University of DC Washington, DC United States
Bachelor's Degree 05/1982
GPA: 3.0 of a maximum 3.0
Credits Earned: 120 Semester hours
Major: Business Administration Minor: Library Science Relevant Coursework, Licenses and Certifications:
None
Job Related Training:
I have worked as a supervisor under contract for the Federal Government several years and training from USDA school for Business and Management (1984 1986). References:
Name Employer Title Phone Email
Stephen Langley Washington Times Copy Editor 202-***-**** Donald Walker Dept. Of Justice Attorney 202-***-**** Dorothy Hamid Department of Energy Librarian 202-***-**** Indicates professional reference
Additional Information:
I have very excellent computer skills in using MS Word, Excel, Access and Millennium and typing speed of 40 words per minutes.
Contact this candidate