Customer Service Representative

NWAHAM UGOCHUKWU FAVOUR

*, ******* ******, ******* ***, LagosState, Epe, Nigeria 23401

234********** *********@*****.***

PROFESSIONAL SUMMARY

I am a determined, forward-thinking and painstaking professional, competent in management, planning, and delivery. I am passionate about contributing to the profitability, growth and reputation that will facilitate my organizational corporate goals through continuous search and application of relevant knowledge, and in return, improving on my skills and setting new targets to make my presence felt.

Accomplished Client Relations Manager with solid experience in fast-paced retail industry. An expert in persuasive negotiation, leading diverse teams, and winning customer satisfaction. Superb command of project management, client conflict resolution, and business management. Conscientious customer service representative with 3years of experience solving problems creatively, using tact and diplomacy for win-win outcomes. Great team player offering outstanding customer care in fast-paced retail environments.

WORK HISTORY

Supervisor, 2018 – 2019

A3 Hotel and Suites.- Ibadan, Oyo State, Nigeria.

Ensured guests had pleasant experience at the Hotel.

Painstalkingly listened to and resolved all complaint loged by guest.

Ensured that all the waiters under my supervision carried out their duties accordingly.

Ensured that the waiters has good customer relationship.

Informed customers of additional services, developing opportunities for sales revenue.

Collected and logged clients feedback, identifying areas for improvement to grow the Company.

Bar Man, 2016–2018

411 Lounge and Bar.– Bodija, Ibadan, Oyo State, Nigeria

Managed all activities in the bar section.

Ensured that all waiters got their demands accordingly..

Reconciled accounts on daily basis

Restocked and replenished bar inventory and supplies

Assistant Banking Officer, 2014–2016

Seedvest Microfinance Bank– Ibadan, Oyo State, Nigeria

Mobilized clients for different loan products.

Gave proper pre-loan training to clients before loan disbursement.

Ensured proper verification on clients and guarrantors before loan disburesment.

Ensured that all loan disbursed are repaid with 0.5% default rate.

Reconciled accounts on daily basis.

Ensured that all outstanding defaults are loan-drived accordingly.

Support Staff, 2011–2014

Asiea Microfinance Institution –Ibadan, Oyo State. Nigeria

Ensured that the office enviroment are clean and well arranged.

Ensured that every clients are attended to by their loan officer accordingly.

Helped in filling of loan forms for clients and gaurrantors.

Collected and logged clients feedback and report directly to the Branch Manager

Assited loan officers with their duties anytime they are not available.

SKILLS

Organizational skills Problem-solving

Team collaboration Time management

Group and individual instruction

Behavioral improvements Safety awareness

Receiving Support Cash handling

Outstanding customer service Basic computer knowledge

EDUCATION

Ordinary National Diploma: OND Public Administration, 2012

THE POLYTECHNIC, IBADAN-Nigeria

National Examination Council: 201O

SACRED HEART MIXED SECONDARY SCHOOL-Sapele, Delta State.

West Africa Secondary School Certificate Examination: 2008

IJOKODO SECONDARY SCHOOL- Ibadan, Oyo State.

INTEREST

Customer relationship

Knowledge dissemination

Traveling

Sports analysis

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