Human Resources Professional

AM ALISSA MAY

************@*****.***/ C: 214-***-****

Cedar Hill, TX 75104

SUMMARY

High performing leader and project manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability. SKILLS

Staff development and leadership

Team leadership, training and development

Leading projects

Assignment and project coordination

Project plan understanding

Advanced in Microsoft Office

Project Reports

HR Understanding

CERTIFICATIONS

Certified Employee Benefits Specialist (CEBS, 2008)

Knowledge of legal standards

Project organization

Direct patient advocacy

File and records maintenance

Building trust and rapport

Standard operation procedures

Banking Standards

EXPERIENCE

Project Manager and Governance Lead / Willis Towers Watson – Dallas, TX 7/2018 – 6/2020

Checking project compliance and materials.

Inspired team members by fostering positive environment and boosting employee confidence.

Strengthened employees’ performance ratings and trained staff of system efficiencies while supervising eight team members, delivering optimal productivity.

Defined and initiated projects, schedule and project performance while supervising tasks from initiation through completion.

Identified issues and implemented appropriate solutions to deliver quick and effective remediation.

Employed extension knowledge of internal pension systems to make clones, snapshots, templates, monitor system and resources.

Maintained project compliance with minimal discrepancies.

Reduced process lags by effectively managing and scheduling employees to optimize productivity while training on best practices and protocols.

Eliminated project lags by inspecting work in progress to ensure compliance and top quality control.

Audited six work plans per year and offered recommendations for improvements.

Updated project plans based on changing objectives, specifications and staff availability.

Increased process improvement initiatives and performed troubleshooting to boost functionality and workflow.

Recruited and hired top talent for various job positions.

Produced status reports for customers and senior management/project directors.

Prepared and submitted monthly/quarterly work site reports and invoices

Assisted project directors in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.

• Executed on time, under budget project management on complex issues for senior leadership

• Maintained thorough and current personnel handbooks and records.

• Maintained updated pension administration knowledge through team Wikis and databases. Pension Analyst / Willis Towers Watson – Dallas, TX 9/2000 – 7/2018

Offered subject matter expertise of pension administration procedures to optimize internal structure.

Earned reputation for good attendance, hard work, great customer service skills and team player.

Created agendas and communication materials for team meetings.

Handled all delegated tasks, including monthly billing and client interactions via phone, email and/or in person meetings.

Learned and participated in various projects such as AFN, RMD and others to support team needs.

Worked closely with team members and directors to deliver project deliverables, develop solutions and meet deadlines.

Provided excellent service and attention to customers when face to face or through phone conversations.

Performed site evaluations, customer surveys and team audits.

Improved customer satisfaction by finding creative solutions to problems.

Prepare/Review various calculations/kits

Review returned kits/paperwork for completion

Process payments by directly inputting into trustee system or internal system then sent via extract

Prepare/Review Indicative data updates for personal information for retirees/beneficiaries/alternate payees/active employees

EDUCATION AND TRAINING

Colorado Christian University – Denver, CO (Currently Enrolled) Southern New Hampshire University – Hooksett, NH (No Degree) Kaufman High School – Kaufman, TX (High School Diploma)

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