Sales Customer Service

Uzma Gulzar Khichi

832-***-**** *****.*@*******.***

EDUCATION

DA Degree College

Bachelor’s in arts, May 2012

Hounslow Manor College

Graduate in Business Commerce

Behavioral Finance Data Analysis Statistics Principles of Accounting

Commercial Property Corporate Finance Investment Management Econometrics

EXPERIENCE

Paralegal January 2020 – Present

Mantra Law Firm, Houston, Texas

Assist current and new cases of immigration

Assist clients with filing cases of citizenship, visas and additional USCIS paperwork

Advised clients with their cases assisted lawyers assigned to their case, kept all clients up to date with their case status.

Paralegal April 2017 – December 2018

Kamran I. Makhdoom PLLC (Immigration Law Firm), Houston, Texas

Assist with all new clients with immigration matters

Assist customers with paperwork, file cases, citizenship and visas for them

Advise them with options available to them in their case

Personal Banker October 2016 – October 2017

International Bank of Commerce, Houston, Texas

Managed and handled monetary transactions for customers

Deposited checks, withdrew money for customers

Cross-sell bank products and services to increase sales and revenues.

Performed daily sales to new and existing clients including cross-selling additional banking products.

Responsible for building partnership and referring sales opportunities to other lines of business within the Bank.

Assistant April 2016 – October 2016

Better Image Photography, Houston, Texas

Managed paper work and form for immigration purposes

Dealt with multiple clients

Handled cash, made money orders and multiple sales

Sales Manager January 2011 – December 2013

Call Center

Trained new employees on procedures and sales techniques

Achieved sales goal and customer satisfaction goals each quarter.

Conducted sales meeting each day.

Assisted in signing new clients ranging from law firms to multinationals to unions.

SKILLS

Microsoft Excel, Access, Word, PowerPoint, Outlook,

Strong organizational skills, Active listening skills, Courteous demeanor, Sharp problem solver, Energetic work attitude, Customer service expert

REFERNCES

Available upon request.

ACADEMIC PROJECTS

Commercial Property Insurance Proposal Project (FINA 4358) 2012

Collaborated with a team of 6 to prepare an in-depth property insurance proposal for an energy company

Conducted research on policies of property damage, business income loss coverage required by the company

Behavioral Finance Financial Investors Project (FINA 4310) 2012

Presented findings to the instructor and received one of the highest grades for the project

Contact this candidate