Customer Service Sales

Christina Ocampo

347-***-**** *********@*****.*** 340 East 63rd Street Apt. 2A, NY

Education

CUNY - John Jay College of Criminal Justice 2014 – 2017

Degree: Bachelor of the Arts, Criminology Minors: Computer Science, Psychology

Major GPA: 3.58

Dean’s List, Honor Society, Computer Science Society, Forensic Science Society

Experience

Alvita Home Care December 2017 – Present

Health Care Coordinator

Alvita Care supplies in-home care services to the elderly in the NYC Metro area. On the coordination team we ensure schedules are efficiently managed by minimizing over-time hours for care givers and relevant expenses, all while providing top tier customer service to our many high-net worth clients

Using Clear Care, I am responsible for creating and maintaining over 80 client’s schedules, totaling over 2700 hours a week of scheduled care, and entering caregiver payroll data

In the last 2 months billable hours have increased 22%, while overtime hours have dropped to 0 hours a week and transportation expenses have decreased by over 28%

Entered payroll data daily and reconciled the weekly reports for up to 88 accounts

Assisted with supervision of the coordination team, ensuring all accounts are covered, assigning new accounts, reviewing escalated issues, completing various ad hoc reports, and training 7 new hires

Actively monitored clock-ins throughout the day and evenings, ensuring all caregivers are on time or letting the client know of any delays, and analyzing weekly tardiness of home health aides

Created overview documents of each new client, entering all relevant data for sales, coordination, marketing, and the Department of Health

National Geographic Encounter October 2017 – November 2017

Retail Associate

In Times Square, NatGeo provides an escape from the New York City streets and created an immersive learning environment for children through deep-sea adventure simulations

Organized and maintained the sales floor and displays

Greeted clients as they entered the retail area and assisted with any questions or concerns

CUNY 311 Project August 2016 – November 2016

Call Associate

311 – New York City’s most used government call center, providing information across all City departments

Resolved up to 30 calls an hour in a professional and courteous manner by answering client inquiries, entering complaints, or forwarding calls to the appropriate department

Aided customers with sensitive information and how to enter requests (i.e. SNAP and Asylum from Domestic Violence)

Entered call data for statistical purposes into the city’s system management tool

Bergdorf Goodman October 2014 – December 2015

Online Sales Associate and Stock Associate

Processed online sales orders and retuned merchandise, and managed daily order/return logs

Contacted clients to review and clarify bespoke requests, and resolve billing issues

Cataloged merchandise into the internal database

Collaborated with management to efficiently organize the stock room for couture clothing

Skills

SPSS C++ and Python MS Office (Excel, Word, PowerPoint) Hometrak Clear Care

Volunteer Activities

Sean Casey Animal Rescue Museum of Chinese in America

Interests

Traveling Model United Nations Boxing Documentaries

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