Manager Sales

TOTAL EXPERIENCE: - **Years

RAVIKANT KUMAR Residential Address:

Contact No- +971*********, Oman house 704

E-mail: ***********@*****.*** Al Qusais

Dubai, UAE

Carrier Objective:

Seeking a position where I can utilise my knowledge, abilities, personal skills while being resourceful, innovative and flexible that offers professional growth along with the organization and to have a growth oriented and challenging career and enhance my experience through continuous learning and Teamwork. Professional Qualification:

B.Sc in Catering and Hotel Administration from Merit Swiss Asian School of Hotel Management, Ooty. INDIA, Alagappa University Karaikudi, Tamil Nadu, INDIA. [Year 2006-2009]

Diploma in Hotel Administration & Catering Technology from Merit Swiss Asian School of Hotel Management, Ooty [Year 2006-2009]

Education Qualification:

10th passed from B.S.E.B. Patna, India in 2003.

12th passed from B.I.E.C. Patna, India in 2005.

Other Activities:

Responsible for maximizing sales and profitability throughout cafes in a specific area and for ensuring all customers receive exceptional service at all times.

Financial awareness & understanding of P&L.

Confident and able to cope with pressure in times of change, ambiguity and adversity.

Providing inspirational leadership to drive team performance.

Proven experience of managing people across multiple outlets.

Willing to take ownership and responsibility for any issues. Experiences & Training:

Outlet Manager

FILLI CAFÉ, DUBAI, UAE [Aug 2018 to Till Aug2020] 02 years Key Accountabilities:-

Process Indicators

To manage smooth & efficient operations of the cluster of outlets within Brand guidelines to ensure maximum customer satisfaction & profitability.

Implements all store processes & Scores satisfactorily in compliance checks & Audits.

Complies with Safety and Security norms and meets local legal requirements.

Prepare weekly reports and provide relevant feedback and suggestions to Area /Operations Manager to maximize operational efficiency

Assuring the Timely & Accurate indent is placed for the Café. Financials

Proactively works with the store teams to achieve and exceed the Store Sales targets.

Analyses Business Reports to drive key actions for self and the store teams..

Aims to maximize the Average Transaction Value, Unit per Transaction and conversion.

Manage Wastage and Variance as per agreed target.

Assist in Cash handling activities and develop expense and revenue reports

Manages Controllable costs / expenses effectively. People

Responsible for managing performance for store staff by setting KPIs and tracking it periodically.

Coaches and gives development feedback to store teams, provides training support.

Delivers Company Code of Conduct and People Processes.

Organize regular meetings to discuss about issues and updates.

Creates a second line who is prepared to take up succession roles.

Schedule orientations and Job trainings to outlet associates Customer orientation

Lead by example and makes sure he and the store teams deliver excellent Customer service.

Attends to customer queries and complaints and prioritizes escalations keeping in mind – Customer Comes First.

Efficiently manages the manpower resources to ensure maximum operational and customer service coverage.

Organize special events and entertainments to attract more customers. Senior Cafe Manager

CAFÉ COFFEE DAY, New Delhi. INDIA [June 2013 to July 2018] 05 year + Functional Responsibilities:

Maximize Café sales performance and drive profits.

Sales forecasting and apportioning targets across teams.

Wastage control measures.

Ensuring the compliance of the SOPs on cash & all the tenders.

Motivating the team to ensure the sales target in met.

Grievance handling & solving issues.

Ensuring all the documentation related to the Cafe is done on time (Sales Reports/ Café Registers).

Ensuring the Quality Audits done on day to day basis.

Integrity cost controllable Management.

Analysis of Customer database complaints & drive the footfall in the cafes.

Recruit team members

Assistant Restaurant Manager

Bagels Café, New Delhi. INDIA

[Nov 2010 to May 2013] More than 02& Half Years

Functional Responsibilities

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedback;

Responding to customer complaints

Ensuring that all employees adhere to the company’s uniform standards

Recruiting, training and motivating staff;

Organizing and supervising the shifts of kitchen, Service and cleaning staff

Preparing cash drawers and providing petty cash as required

Checking stock levels and ordering supplies;

Preparing reports at the end of the shift/week, including staff control, food control, MIS and sales; As Industrial trainee in RADISSON HOTEL, New Delhi. INDIA.

[October 2007 to March 2008] 06 Month

Computer skills:

Professional knowledge of Microsoft office.

Operating system & internet skills

Personal Profile:

Date of Birth : 10th May 1988

Sex : Male

Marital Status : Married'

Nationality : Indian

Passport No : U5487616

Languages : English & Hindi.

Declaration:

I solemnly declare that the above information is true and correct to the best of my knowledge. Place: Dubai, UAE (Ravikant Kumar)

Contact this candidate