Social Media Executive

Ms.M.Dhivya

Address : No **/*, C. Block Rd, Thotagamuwa, Malate, Sri Lanka

Mobile : +94-775****** – Sri Lanka

Email : *************@*****.***

PROFESSIONAL SUMMARY

Highly energetic Senior Tour Executive with 5 years of professional experience in the tour and travel industry. Seeking a role where preparing travel itineraries, making domestic air arrangements for groups and individuals, and resolving customers’ complaints as major job responsibilities.

AREAS OF EXPERTISE

•Excellent administrative and management skills

•Expertise in all three languages such as English, Sinhala and Tamil

•Self-motivated, ability to lead by example and an excellent team player

•Efficient handling of Inbound and Outbound Tours, Handling Walk-in Clients and Ticket reservations

•Handling Company’s Social media promotions

PRIMARY EDUCATIONAL QUALIFICATIONS AND AFFILIATIONS

GCE ORDINARY LEVEL 2011 - Pakkiyam National College Malate

English A – Distinction Pass

Religion A – Distinction Pass

Tamil Language A – Distinction Pass

Drama & Theatre A – Distinction Pass

Business Studies & Accounts B – Very Good Pass

Social Studies & History C - Credit Pass

Mathematics C – Credit Pass

Science C – Credit Pass

I.C.T C – Credit Pass

GCE ADVANCED LEVEL 2014 - Amina Girls National College Malate

General English C – Very Good Pass

Economics C – Credit Pass

Business studies C – Credit Pass

Accounts S – Ordinary Pass

CAREER ACHIEVEMENTS

Esna Holidays Pvt Ltd Colombo Sri Lanka

Esna Holidays is a leading Destination Management company that was established to promote the tropical paradise island of Sri Lanka and Beautiful Sunny Island of the Maldives. Esna Holidays Caters to Customers from around the world, whether they’re seeking budget experiences or Luxury bespoke holidays in sri Lanka and Maldives. A Collective experience of over 100 years in the Industry, we are driven by passion, Knowledge and care for Island-Life, which helps in delivering high quality of standards and pricing. With aspirations to venture into different segments within the leisure trade, Esna Holidays is rapidly growing with the vision to be a globally recognized travel partner for Srilanka and Maldives.

Senior Tour Executive – Europe and Asian Market

2019 November - Up to date (08 Months)

Key Achievements / Duties

•Recommending suitable holiday destinations, tours, travel routes, accommodation and local attractions to customers within their budget

•Organizing tours across major cities in Europe and Asia

•Making reservations using a variety of online booking systems

•Preparing reports, newsletters, adverts and articles for the Marketing department

•Developing marketing strategies and tourism business plans

•Providing excellent customer support all types of travel/holiday requirements

•Meeting with customers to finalize all the travel details for their trip

•Contacting new potential customers and offering our services

•Producing statistics on sales, travel destinations and customer satisfaction

•Performing market research on the latest trends and developments in the industry and making any recommendations (when necessary)

•Dealing with customer queries and issues on a regular basis

Apple Holidays Pvt Ltd Colombo Sri Lanka

Apple Holidays is a part of a group of companies that has businesses in Tourism, Education, Retail, Jewelry, import/export and Real Estate in India and Sri Lanka. The group was established in 1978 under the name of Sharmila Travels and Tours. It received its IATA status in 1990 and was one of the first few companies to receive IATA certification during that time. Today the company has expanded its business under a diverse set of brands to offer dedicated and exclusive services to its diverse set of customers. Inbound division of Sharmila Travels and Tours was rebranded as Apple Holidays in 2009 and currently handled inbound operations in Sri Lanka, Malaysia, Singapore and Maldives. The company now has 16 offices spread across Asia to deliver the services to its customers.

Team Leader (Quotation Team) – Malaysia, Singapore & Bali Market (Inbound + Outbound)

2015 September – 2019 November (04 years 02 Months)

In charge of the entire Malaysian + Indonesia Outbound quotations and bookings. Visited Malaysia for product training Purpose.

Key Achievements / Duties

•Achive the monthly targets.

•Handled daily inquiries and confirmed bookings.

•Negotiating rates with the hoteliers and suppliers.

•Attending Familiarisation tours with travel agents.

•Handling Company promotions

•Experienced in providing Customer Services over the phone

•Preparing weekly & Monthly reports on staff performance

Personal information

Full name Dhivya Marudhanayagam

Date of birth 27th October 1995

Schools attended Pakkiyam National College (O’L)

Amina Girls National College (A’L)

Certifications Excellent applications of Microsoft Office (Word, Excel and PowerPoint.)

Successfully completed the Extension course in English for professionals in the University of Peradeniya

Leadership Member of Commerce Union– 2010 to 2014

Member of Red Cross

Member of I.T Association from 2009-2011

Hobbies Travelling, Net Ball, Badminton

REFERENCES

Mrs. R.Thushanthini Mrs.T.Sasikala

Management Assistant Teacher

President’s Secretary Office Mt/Hindu National College

No. 560, 1/3, Aluthmawatha Rd, No.53/3,C.Block Road, Thotagamuwa

Colombo - 15, Sri Lanka Matale, Sri Lanka

Tele (Mob): 077-******* Tele (Mob): - 077*******

I hereby declare that the above mentioned information is true to the best of my knowledge and belief .

M.Dhivya

Contact this candidate