Senior Patient Service Representative

Patricia Loughlin-Morales

**** ******* ****** ? Culver City, CA 90232 ? 310-***-**** ? *********@*******.***

PROFESSIONAL PROFILE

I am an extremely dedicated and loyal individual with a strong work ethic and over 15 years’ experience in Medical Scheduling. I am seeking the position of the Lead Patient Service Representative currently being offered at

Cedars-Sinai Kerlan Job as I continue to build my professional skills in this industry.

CORE COMPETENCIES

Knowledge of Medical Terminology (15+ Years Experience)

Fluent in English and Spanish (Verbal and Written)

Superior Customer Service skills

Excellent phone etiquette and verbal communication

Strong abilities in problem solving and conflict resolution

High level of professionalism

Effective organizational skills and attention to detail

Microsoft Office and EPIC Super User

PROFESSIONAL EXPERIENCE

Senior Patient Service Representative 2013-Present

Cedars-Sinai Kerlan-Jobe Orthopaedic Clinic Los Angeles,CA

Greet and process incoming patient via EPIC and patient paperwork.

Schedule patients through outboud calling based on incoming prescriptions to Kerlan Jobe.

Answer phone calls from the medical assistants to schedule patients with doctors at Kerlan Jobe.

Answer phone calls from patients calling to schedule a diagnostic study.

Experience performing huddles when supervisors are unavalable.

Mainting office infection prevention protocols resulting from the COVID19 outbreak.

Following EPIC checklist for errors.

Microsoft OfiiceTeams – Staff Shift Scheduling

Knowledge of obtaining and securing insurance authorizations

Medical Scheduler 2006- 2014

MedFocus Radiology Santa Monica, CA

Schedule MRI, CT, x-ray, ultrasound, bone density and mammography screenings for Workers Comp Insurance Claims

Thoroughly screen patients for specific exams and determine appropriate exam type accurately

Give patients any pertinent information regarding exam

Maintain database and scan patient histories

Authorized 1199 Group Insurance/New York procedures

Administrative and clerical office functions

Consistently earned Top 5 Scheduler Award year after year

Office Manager/Sales 2000-2006

Max Leather Los Angeles, CA

Maintained office services by organizing office operations and procedures

Prepared payroll for 35+ employees

Handled Accounts Payable and Accounts Receivables

Reviewed and approved supply requisitions and maintained inventory

Assigned and monitored clerical functions amongst other office personnel

Conducted sales for local clothing conventions

Reputation for putting clients at ease and maintaining composure during stressful situations.

EDUCATION

Nova Institute Los Angeles, CA

Medical Assisting and X-Ray License 1997-1999

Culver City High School

Culver City, CA

High School Diploma - General 1996

*EXCELLENT REFERENCES AVAILABLE UPON REQUEST*

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