Food Service

BOSEDE ESTHER ADEDEJI

Mobile: +234**********

Email: ***************@*****.***

OBJECTIVE:To pursue a challenging and rewarding career where I can contribute my current leadership skills in achieving goals as a team player and being accurate in attending the customers’ needs and complaints while maintaining professionalism . PERSONAL PROFILE: A positive self-motivated, forward thinking, trustworthy, punctual and committed to produce high quality of work, confident and hard-working individual who enjoys working with others and strongly believe in team works. I am enthusiastic about learning new skills and gaining various experiences and I can work on my personal initiative and have effective problem-solving skills.

SUMMARY: Friendly and courteous person with hospitality background, Talented in creating a warm friendly and welcoming atmosphere for guests and co-workers. Bringing enthusiasm dedication and an exceptional services

SKILLS AND ABILITIES

Able to make food recommendations and answer questions regarding food and beverages.

Able to respond promptly and courteously to any requests. Competent at accepting credit card and cash payments. A good working knowledge on Microsoft and MICROs

Good interpersonal, Oral and communication skills. Ability to respond to new situations and cope with rapid change. Hard working employee who is committed to achieving excellence Ability to work for long hours for better results. WORK EXPERIENCE:

Address Dubai Marina Hotel, Dubai UAE

POSITION: HOSTESS December 2019- June 2020

RESPONSIBILITIES

Welcome guests to the venue/ Meeting

rooms Manage reservations

Escort guests to assigned meeting rooms

Coordinate with wait staff about available seating options Maintain a clean foyer area

Cater to guests who require extra attention

Effectively communicated with kitchen staff regarding quest allergies dietary needs and other special requests.

Answer questions about food options and make recommendations when requested. Regularly check on guests to ensure satisfaction with each food course and beverages Answer incoming calls and address customers’ queries Giving quests a fond farewell and thanking them for dining in our outlets Address Dubai Marina Hotel, Dubai UAE

POSITION: WAITRESS September 2018 – November 2019

RESPONSIBILITIES:

Setting tables with proper chinawares.

Ensure all guest equipment is assembled and arranged correctly. Preparing condiments, breads, etc, for each of the seating tables Folding napkins.

Making sure room/area is neat and orderly to standards. Setting up buffet lines.

Picking and serving food from kitchen

Field special food request and relay to kitchen

Deliver courses and refill drinks promptly.

Serve promptly and efficiently. Keep table free of items not used. Clearing table during each course and carry tray back to kitchen/ service area Promptly serve all food courses and alcoholic beverages to guests Consistently adhere to quality expectations and standards Routinely clean table linens table setting glassware windowsill carpets counters floor storage areas and service refrigerators.

Highly skilled in serving food and beverages to guests Adapt at maintaining inventory of beverages, plates and glass wares Ideal Nest Hotel

Osogbo, Osun State Nigeria

POSITION: RESTAURANT WAITRESS January 2016 – April 2018 RESPONSIBILITIES:

Receive food and drink orders

Serve customer requests to the standards required. Assisting clients in menu decisions service

Ensure timely delivery of all food & beverage items to customers. Understand menu content and keeping up to date with any menu changes. Answer guest queries in a polite and helpful manner. Full product knowledge of all menu items and hotel facilities and services Up selling techniques for wine and meals

Relaying, preparing and setting tables for the next guests Looking after guests with special needs i.e. dietary requirements Maintaining cleanliness in dining area. Participated in monthly staff meetings and training session Produced engaging fliers, postcards, and mail pieces to increase company awareness Provided friendly customer service to new and current customers TRAINING: Hygiene and Basic food Allergen

EDUCATION

National Diploma 2010 -2012

High School Certificate 2004 -2010

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