Project Engineer

Suwarna Nainala

Mobile:1-214-***-**** Email: *******.*********@*****.***

Summary

• 6 years of Professional Pega experience

• Experience in using PRPC V 7.2/7.1.8/6.3/6.2

• Experience in creating Flows, Flow Actions, UI rules.

• Worked on PRPC Integration Connectors to Connect with external systems using SOAP.

• Good understanding of crating Customer User Interface screens using Portals, Sections, UI rules like Grids, Tree Grids, Skins and other rules of PRPC UI.

• Involved in creating Custom rules which uses rule resolution, class hierarchy based on customer requirements

• Involved in creating Custom reports used by Managers, Business Analysts and other users

• Good Knowledge on Creating report rules using Report Definitions, List views, Summary Views

• Strong Knowledge on PRPC Security rules like PRPC Roles, Privileges and Access When.

• Developed Process Flows, Activities, HTML rules, Workbaskets, Rulesets and Custom Portals.

• Extensive knowledge on PRPC Case Management

• Expert in creating PRPC Reporting rules, User Interface rules.

• Extensively used Performance tools like PAL, Profiler, DB Tracer to measure the performance of PRPC applications.

• Good understanding of analyzing tools like System Management Application (SMA), Performance Analyzer (PAL), Remote tracing, Log Files. Education

• Bachelor of Engineering (Compute Science & Engineering) JNTU Kakinada, India Certifications

• Certified Senior System Architect

• Certified UI Specialist

• Customer Service System Architect

• Certified System Architect

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Professional Experience

Feb 2019 – Nov 2019

Associate Technology Cognizant Technology Services Hyderabad, India Apr 2016 – July 2017

Associate Technology Cognizant Technology Services Hyderabad, India Dec 2012 – Apr 2016

Senior Engineer Technology Virtusa Consulting Services Hyderabad, India Awards & Acknowledgements

• “PAT on back” for key contribution in project

• “Star of Month” for resolving high priority issues

• “Associate of Quarter” for continuous contribution Project Details

Project Name – AIG Synergy

Client – American International Group - AIG

Duration – Feb 2019 to Nov 2019

Description -

One Claim project is aimed at developing an application for ‘AIG’ which will be one single application across the globe customizable for different countries to process the claims for AIG. It is aimed at processing the claims for Commercial and Auto business. LOB specific and country specific code will be built on top of the project is beneficiary for AIG in terms of revenue and maintenance aspect. AIG will be saving approximately 3 billion once the project is implemented.

AIG Synergy is aimed to provide support for One Claim applications for which one claim has been rolled out in production in Europe, North America and Asia Pacific regions. Currently we support for North America region. One Claim project is aimed at providing an application for ‘AIG’ which will be one single application across the globe customizable for different countries to process the claims for AIG. LOB specific and country specific code will be built on top of Framework.

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Key responsibilities -

• Resolving high priority production issues and maintaining SLA’s.

• Providing RCA (Root Cause Analysis) for complex non reproduceable issues

• Bug Fixing and Issue Tracking for issues in production environment for NAM region.

• Engaging in calls for high priority (S1) production issues and identifying the cause and resolving them.

• Aligned with multiple teams involved across the application.

• Sending daily report on production health check to Client and Project managers.

• Log analysis and resolving the exceptions found. Project Name – OSO Currency Upgrade

Client – Toronto-Dominion Bank

Duration – July 2016 to July 2017

Description -

This is a PRPC Pega upgrade project in which we upgraded the OSO application from PRPC 5.5 to PRPC 7.1. OSO

(Online Sales Onboarding), is the online application to apply for different products like credit cards / Checking or savings accounts / simply save offered by TD bank. This application is also responsible to take care of all backend processing like account number generation, funding techniques for all accounts. Key responsibilities -

• Build new User interface rules for Back Office application for TD Bank

• Coordinating with Onsite for the execution of the Project deliverables.

• Involved in production release and live validation with business teams during go-live and Postproduction support.

• Analysing potential Risks and devising a mitigation plan

• Involved in Identifying/Updating Deprecated Controls as the project upgraded from PRPC 5.5 to 7.1

• Fixing all UI issues occurred part of P7 Upgrade

• Fixing all Service-related issues like ‘Peer not authenticated’ which occurred as part of upgrade.

• Worked on all firewall issues as part of Upgrade. 4

Project Name – RBC CRS Upgrade

Client – Royal Bank of Canada - RBC

Duration – Apr 2016 to July 2016

Description -

Collection of information by financial institutions (FIs) in Participating Jurisdictions, with respect to account holders who are residents (for the purpose of Taxation) in Reportable Jurisdictions and Reporting of that information to the FI’s local jurisdiction tax authority. CRS in and extension of other FATCA (U.S. Foreign Account Tax Compliance Act) regulatory requirements.

Key responsibility -

• Involved in Identifying/Updating Deprecated Controls

• Fixing all UI issues occurred part of P7 Upgrade.

• Identify flow difference from Pega version 6 to version 7

• Working with Pega team on SR created to support version 7

• Redesigning Dynamic select controls

Project Name – AIG One Claim France

Client – American International Group - AIG

Duration – Sep 2014 to Apr 2016

Description -

One Claim France core project is aimed at developing an application for ‘AIG’ for France Country and is aimed at processing the claims for Insurance Business.

Key responsibility -

• Understanding the overall process.

• Involved in business call to suggest some OOTB features.

• Analyzing the End to End architecture integration with in different sub systems.

• Understanding the requirements (Use Cases) to be implemented.

• Analysis and Design of Class hierarchy.

• Designed and implemented user interfaces using Sections, Harness and HTML stream rules

• Designed and implemented services for Content management system and correspondence services.

• Bug Fixing and Issue Tracking.

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Project Name – AIG One Claim EMEA M&S

Client – American International Group - AIG

Duration – Dec 2012 to Sep 2014

Description -

AIG M&S is aimed to provide support for One Claim applications for which one claim has been rolled out in production in EMEA. Currently we supported for 12 countries applications (UK, IE, IT, BE, NL, ES, PT, ZAF, DE, CH, AT, FR). One Claim project is aimed at providing an application for ‘AIG’ which will be one single application across the globe customizable for different countries to process the claims for AIG. LOB specific and country specific code will be built on top of Framework.

Key responsibility -

• Supporting across 12 country applications – UK, IE, IT, BE, NL, ES, PT, ZAF, DE, CH, AT, FR.

• Involved in updating and deploying different Rule set Versions when required.

• Engaging in calls for high priority (S1) production issues and identifying the cause and resolving them.

• Aligned with multiple teams involved across the application.

• Log analysis and resolving the exceptions found. 6

Certification verification

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