Front Office Contact Details

Curriculum Vitae

Andile Bogosi Khumalo

Curriculum Vitae of

Andile Bogosi Khumalo

Personal details

Title : Mr.

Surname : Khumalo

Full Names : Andile Bogosi

Date of Birth : 04-07-1994

I.D Number : 940**********

Nationality : South African

Residential Address: 2-6 Orckerse Street,

41 Churchill flats

Hillbrow

Postal Code: 2001

Cell phone Number : 083-***-****

E-mail address : ************@*****.***

Home Language : IsiZulu

Other languages : English, Southern Sotho, Afrikaans Health : Excellent

Curriculum Vitae of

Andile Bogosi Khumalo

Academic details

Secondary School Education

Name of school : Bethlehem Voortrekker High School Duration : 2009-2013

Qualification type : Matriculated

Achievements : Played High School Rugby at Provincial Level (Grant Khomo) Tertiary Education

Name of institution : Vaal University of Technology Duration : 2018-2019

Qualification type : B Tech Tourism Management

Status of qualification : Awaiting graduation

Name of institution : Vaal University of Technology Duration : 2014-2017

Qualification type : National Diploma Tourism Management Status of qualification : Completed

Curriculum Vitae of

Andile Bogosi Khumalo

Employment

Hotel: Genesis All Suite Hotel

Division: Front Office Receptionist

Duration of Position: January 2019 to Present day

Duties

Register guest and assigns rooms. Accommodates special requests whenever possible

Assists in pre registrations and blocking of rooms for reservations

Thoroughly understand and adheres to proper credit check - cashing and cash handling policies and procedures

Understands room status and room status tracking

Knows room locations, types of rooms available and room rates

Must be sales- minded. Presents options and alternatives to guests and offers assistances in making choices

Uses suggestive selling techniques to sell rooms and to promotes other services of the hotel

Knows the location and types of available rooms as well as the activities and services of the property

Coordinates rooms status updates with the housekeeping departments by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests and day use rooms

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures

Knows how to use front office equipment

Process guest check-outs

Performing cashier related functions like posting charges to guest accounts, raising paid outs etc.

Follows procedures for issuing and closing safe deposits boxes used by guests

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenances and repair work

Uses proper telephone etiquette

Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid outs, etc.

Uses proper mail, package and message handling procedures and record details in the courier mail register

Advises guest of any messages, mail, faxes etc. received for them

Inform guest of the room safe and mini-bar and room key procedures

Issue parking passes if required

Communicate services and amenities of the hotel to guests

Obtains proper guest identification and attach the form to registration cards

Direct porters to escort guest and transport their luggage to the room

Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking places in the hotel

Attends department meetings

Reports any unusual occurrences or requests to the managers or assistant manager

Knows all safety and emergency procedures, is aware of accidents prevention polices

Maintains the cleanliness and neatness of the front desk areas

Understand that business demands sometimes makes it necessary to move employees from their accustomed shift to other shifts

Advise guest of any messages, mails faxes, etc. received for them Hotel: Devonshire Hotel (WIL training)

Division: Night Receptionist & Night Auditor

Duration of Position: June 2017 to December 2017

Duties

Answer phone calls according to the telephone etiquette and transfer them to the correct department via switch board.

Check in and check out of guest.

Respond to guest reservations and request about the facilities.

Create reservations telephonically and directly for walk Ins.

Confirm bookings and take payment.

Provide correct information to guest about premises.

Post additional costs to their room bill on request.

Update guest information on Protel.

Cut guest room keys using Saflok system.

Do pit check and record all discrepancies and rectify where possible.

Check rates and rectify before EOD.

Verify all cashiers and receptionist have closed their cash registers and do manual audit of the cashiers to ensure they balance.

Close restaurant Easipos 499 to balance Z readings (3 Departments: Restaurant and 2 bars).

Ensure they are no arrivals and departures.

Run night button (EOD).

Do the night pack and ensure all required reports are available.

Send reports to relevant persona. (Revenue Report, Hotel Status, Daily Tracker and Posting Report) etc.

Print all registration cards for next day arrivals, do all function boards in the hotel and print shift reports and distribute for relevant departments e.g. Restaurant list and housekeeping list.

Ensure wake up calls are done outstanding ones handed over to early shift.

Do a verbal and written hand over to reception (Early shift) Responsibilities

Ensure excellent service is offered to guest.

Carrying out responsibilities as manager on duty(8-10 staff members)

Deal with complaints, queries, cash ups (banking) and bookings.

Be attentive to detail.

Ensure night operations run smoothly and discrepancies are dealt with in the day.

Create invoice for guest checking out.

Other Interest and Activities

I am a self-proclaimed “travel freak,” sport fanatic and overall technology enthusiast. I spend my time researching and learning about new technologies and companies or individuals that are inventing and developing ideas that break boundaries especially in terms of providing quality products and services to consumers in the Travel and Tourism Industry. I am intrigued by the rapid Development of Travel and Tourism in world but especially in Africa, am quite interested in the idea of developing the African continent through the Tourism Industry. I spend my spare time taking photographs and creating video content of destinations in South Africa.

Reference

Name: Jeffrey Mlotshwa

Contact details:

+27 (0-72-782-****

+27 (0-11-339-****

**@***************.**.**

Position: Hotel General Manager

Name: Vimbayi Sangweni

Contact details:

+27 (0-11-274-****

**@************.**.**

Position: Front Office Manager

Contact this candidate