Pharmacy Customer Care

Bibin Chungath Baby

**** ****** *****, ****** **** 04, 2020

HR Department

Dear sir/ ma’am:

I am a postgraduate in Clinical Pharmacy with post graduate diploma in Canadian Health System Management and Advance Communication for Professionals, having 3-year experience in Indian pharmacy sector as a pharmacist and 2 -year experience in Canadian pharmacy as a Pharmacy technical assistant. As this position required a good knowledge in health, law, Insurance and professional documentations, this position will be an accurate fit for me.

Canadian health system management course helped me to attain a good knowledge in the rules and regulations of Canadian Health Care services. As the pharmacy technical assistant, I must bill to different insurance companies and call them to behalf of clients to solve adjudication problems. Thereby, I came to know the working and policies of the health Insurances in Canada.

In my Advance communication for professionals’ course, I had learned the professional communication methods, documentation, and conflict management. And in addition, I have a good knowledge in MS Office software. Please find my resume for your review. Thank you for your time and consideration.

Sincerely,

Bibin Chungath Baby

Bibin Chungath Baby

Cell: 226-***-**** Email.id: ***********@*****.***

SUMMARY

A seasoned health care professional, who is looking for a fulltime permanent job in the health sector. Having a well knowledge about health information policies, law and customer handling. Always possess an incredible passion for providing world-class customer care and mentoring employees towards providing the same passionate service.

HIGHLIGHTS OF QUALIFICATIONS

Excellent time-management and organizational skills, with the ability to multi-task.

Handling external or internal communication or management systems, managing clerical or other administrative staff, Organizing, arranging, and coordinating meetings.

Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas

Convey information clearly and concisely to the customer so that they can resolve their issue without added confusion.

Ability to cultivate friendships that will help to build stronger customer relationships that benefit your company.

Know how to de-escalate the Conflict situation and resolve the matter of contention efficiently.

Capacity to take in the customer’s circumstances and reflect what they need.

Ability to adapt to new situations and was not afraid to pick up new expertise along the way.

A lot of patience to field all the queries without losing temper.

Maintains patient’s confidential information, documentation, and assigned records as required

Models compliance with company policies and procedures and supports company standards of ethics and integrity

Creating spreadsheets and other forms of documentation to accurately record and calculate analytical results.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans; possess knowledge of aseptic technique

Assists in the facilitation of communication between the patient and insurance companies, doctors, nurses, and labs

Coordinating with vendors, sales reps, and machine shops for aid in project completion.

Models, enforces, and provides direction and guidance to junior employees on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.

EDUCATION

Advance Communication for Professionals – Fanshawe College, London, ON 2018

Health System Management – Fanshawe College, London, ON 2017 B.Pharm – University of Calicut, India 2012

WORK EXPERIENCE

Pharmacist

P S G Multi-Speciality Hospital (internship) December 2014 - November 2015

Apollo Hospitals June 2016 – January 2017

Mother Care Pharmacy March 2015 – March 2016

Dispensed and oversaw the filling of prescriptions to ensure that each patient received the medication exactly as prescribed by the medical providers.

Ensured effective communication with providers, patients and associates to provide focus, accuracy, safety and security in all areas of service.

Provided technical, policy and regulatory guidance to Pharmacists, Pharmacy Technicians and other associates by showing strong team building skills, with the ability to influence and lead, teach, train, counsel and coach to accomplish organizational goals.

Insured all payments for prescription medications are accurately processed and recorded.

Monitored patient medication compliance and drug utilization review.

Took ownership of pharmacy operations and used critical thinking with a full understanding of the relevant impacts in your decision making.

Field supervisor (Aquarius home health care) September 2017-Septmber 2018

Setting goals for performance and deadlines in ways that comply with company's plans and vision.

Organizing workflow and ensuring that employees understand their duties or delegated tasks.

Monitoring employee productivity and providing constructive feedback and coaching

Carling Heights Pharmacy, London, On December 2018-March 2019 London Medical Pharmacy, London, On June 2019-Nov 2019

Dispenses prescription medication and other medical products to patients under direction of licensed pharmacist

Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed

Performs administrative duties, including answering phones, receiving, and inputting prescription orders, operating cash registers, and restocking inventory

Gathers, organises, and assesses patient information

Supplies patients with information and education on their prescriptions

Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies

Liaises with healthcare providers and patients to obtain correct prescription information

Answers patients' questions about their medications under the supervision of the pharmacist

Takes inventory of drugs on hand and records results

Places orders for additional drugs as directed by the pharmacist

Maintains electronic patient information

Prepares billing information for medications

Completes patients' sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products.

Participation Home as Support Worker June 2019

Provide personal care such as:

Bathing

Grooming, including oral care

Assist the client with clothing selection, dressing, and undressing

Assist the client with toileting activities

Assist in feeding the client, if necessary

Feed clients who are unable to feed themselves

Take, record and report vital signs (temperature, pulse, respirations, and blood pressure as

Medically prescribed)

Provide client with help walking and transferring

Observe client’s physical, mental, and emotional conditions

Assist client in the self-administration of medication (medication reminder)

Perform light housekeeping

Perform meal preparation and clean up

Rexall Health Solutions (long term care pharmacy), London, ON: Pharmacy Technical Assistant (Data entry March 2020

Maintaining patient profiles with respect to current and discontinued medications

Processing reports as needed for maintenance of profiles

Processing reports to aid in billing responsibilities

Communicating via the phone with facility nursing staffs or residents of the facility regarding the status of orders

Requesting clarification if necessary and following through until the order is completed

References: available upon request

Contact this candidate