Front Desk Sales Representative

**, ******* ******,******-****,LAGOS.

Sex: Female, State of Origin: Akwa-Ibom, Religion: Christian

PHONE NO: 070********, E-mail:*********@*****.***,

. MARITAL STATUS: Single

UDOH MERCY IMAFON

OBEJECTIVE

To pursue a rewarding career in the Human relations and Psychological world where my varied

andpersonal skills can be profitably utilized to achieve the organizations corporate objectives.

EDUCATION

APRIL 2010-APRIL 2014 LAGOS STATE UNIVERSITY

BSc. Psychology OJO, LAGOS STATE

(Second Class degree)

FEBRUARY 2005 ROSAN VENTURES COMPUTERS

Diploma

MAY/JUNE 2005 VICTORY HIGH SCHOOL

WASSC O/L

OTHER CERTIFICATE AND TRAINING ATTENDED

•Exceptional Customer Service

2019

•Management &Interpersonal Skill

2019

•Communication

2019

•Effective Planning & Scheduling

2019

PROFESSIONAL CERTICATE

Nigerian Institute of Management (NIM) Associate Member ( Inview)

SKILLS &HOBBIES

Hard ware skills : Words, Excel & Power-Point

Soft skills: Communication,Customer Focus,Efficiency,Priortizing, Interpersonal relation &Professionalism

Hobbies: Reading, Meeting people of interest and Cooking

WORK EXPERIENCE

AYOOLA FOODS LTD

Plot 7-10, Ayoola Street, Gemade Estate, Ipaja, Lagos

(Customer Relation Officer)

(2018-2019)

Interact firsthand with both satisfied and dissatisfied customers

Document customer complaints and how they are resolved for future reference

Organized customer feedback to create a working solution to recurring problems

Organized and send mails regarding information on new products and services to existing customers and potential ones

Telemarketing

Built long term customer relationship

Investigate and resolve customer inquiries in a timely and empathetic manner

Follow-up on customers order ensure it's delivery

Assign sales representative and a driver for supply

learned,referenced and applied product information

INSTITUTE OF CREDIT ADMINISTRATION

213, Igbosere Street, Lagos Island.

(Front Desk Officer/Admin)

( 2016- 2018 January)

Duties

Managing services such as cleaning, waste disposal, catering and parking

Procurement distribution of office stationaries to various departments

Receive and attend to all departmental complaints

Administering general logistics function such as vehicles,repairs,fuel consumption,itinerary.

General maintenance of all company facilities

Assist the HR in recruitment exercise

Rising of cash requisition for all company expenditures

Negotiating best deals with vendors, contractors and suppliers

Prepare materials needed for conference

Recorded and encoded all incoming and out going information

Responded to the inquiries and other needs of clients

Filling of documents

Making of photocopies, scanning etc

General maintenance and administrative issues of the company

Credit analyst - e.g send report, send letters to companies in respect of Company Credit Report before evaluation

Telemarketing

Friendly and efficient front desk officer

Skilled in both verbal and written communication

LIFE SIMPLIFIED LTD

Plot 21A,EmekaEmeoba,6th Roundabout Idado,Igbo-Efun, Lekki, Lagos.

Personal Assistant/Secretary

(2014-2016)

Duties:

Negotiated with hotel management regarding schedule and discounts on reservations

Supporting with event planning for annual conference catering and entertainment

Maintaining dairies and inbox management

Arranging Appointments

Taking messages

Filling of documents

TOBA OLOFINJANA CHAMBER

72B, Adeniyi Jones, Ikeja.

Secretary

(2009)

Duties:

Receiving and welcoming of clients and visitors

Typing and filling of documents

Receiving and signing of documents

Taking messages

Answering telephone calls

Maintaining diaries

GRAFIL MEDICAL LIMITED

33, Abeokuta Street, Anifowoshe,Ikeja.

Front Desk Officer

(2006-2008)

Duties

Friendly and efficient front desk personnel skilled in both verbal and written communication

Experience in customer services as well as the composition of correspondence

Fluency in English language

Handled successfully phone calls daily with no complaints

Achieved great customer satisfaction score based on feed back forms

Achieved accuracy regarding redesign of office scheduling system

Successfully managed information using attention to detail as a guide

CYBER PLANET VILLA

4, Adegbepa Street, First Bank B/Stop,

Allen Avenue,Ikeja.

Front Desk /Customer Care Officer

(2004-2006)

Duties

•Friendly and efficient front desk personnel skilled in both verbal and written communication

•Experience in customer services as well as the composition of correspondence

•Fluency in English language

•Handled successfully phone calls daily with no complaints

•Achieved great customer satisfaction score based on feed back forms

•Achieved accuracy regarding redesign of office scheduling system

• Successfully managed information using attention to detail as a guide

REFEREES

_On Request

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