Customer Service Representative

Carla Hassan

Lebanon, Aramoun– Mob.: 961-******** – ************@*****.***

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I’m a motivated and hard worker business administration graduate. I’m a sociable, responsible and creative. My objective is to join a reputable company where my innovation, creativity, education and experience can contribute to the company’s sustainable success.

Work Experience:

Teleperformance Lebanon Sal / Touch Project– Beirut, Downtown

Customer Service Representative August 2017 – Present

Obtain client information by answering phone calls through (111); interview customers; verify information; answer questions; explain procedures, provide information.

Maintain communication equipment by reporting problems to the needed department.

Kempinski Summerland Hotel & Resort – Beirut

Seasonal Operator August 2018 – Oct 2018

Receive and distributed messages for guests; provided information on guest services; answered enquiries about public hotel events; filled and sent reports to the General Security.

Private Tutoring-Beirut

Elementary and secondary school students October 2016-May 2018

-Improve student’s skills in reading, writing.

-Prepare lessons, and assign and correct homework.

-Evaluate students' progress and discuss the results with students and their parents.

-Identify students' individual learning needs.

Ghandy New Market / Food & Beverage Co. – Choueifat

Administration and Data Entry December 2016 – August 2017

Handled invoicing, data entry, stock, maximize sales.

Ordered products; arranged meetings with dealers/distributers; scheduled appointments; and organized attendance and payroll.

Apple Town – Khaldeh, Lebanon

Coordinator Summer 2016

Responsible for kids’ safety, birthdays planning, public relation, and cash.

Burger King – Hamra Bliss street, Beirut

Cashier March 2015 – October 2016

Handled cash, up selling and cross selling; promoted offers; public relations.

Education:

Modern University for Business and Science (MUBS) – Spears Campus

Bachelor degree in Business Administration September 2015- Aug 2019

Moderated by Cardiff Metropolitan University – Llandaff Campus, United Kingdom

Languages and Skills: English (Fluent), French (Business skills), Arabic (Native)

Problem Solving skills

Teamwork

Analyzing invoices

Administration skills

Excellent Knowledge of Microsoft Office

Emotional Intelligent and Intuitive

Working under pressure

Communication Skills

Customer Service

Professionalism in multi-tasking

Hobbies:

Reading (Business books); Traveling; Horse Riding; Pastry Cooking and Tutoring.

Contact this candidate