Branch Manager Assistant

Katie Vaux

St. Petersburg, FL ******@*****.*** 317-***-****

Education

Bachelor of Arts with Honors, Eckerd College – St. Petersburg, FL Graduated May 2019

Majors: Management and Communication Minor: Leadership Studies GPA 3.78

Trustee Scholarship: 4-year merit award

Internship Experience

Management Trainee Internship – Enterprise Holdings – St. Petersburg May 2018 – May 2019

•Sold auto protection policies to individuals by using up-selling techniques

•Resolved guest complaints promptly and professionally

•Recognized by management for excellent progress in sales and customer service

Peer Mentor Internship, Lead Peer Mentor Internship, Eckerd College – St. Petersburg August 2016 – May 2018

•Trained second-year students leadership styles and oral presentation skills

•Taught first-year students time management, registration, and college success strategies

Work Experience

Tier 3 Assistant Branch Manager, Enterprise Holdings – Tampa, FL February 2020 –August 2020

•Assisted with training new assistant managers

•Helped manage the largest fleet of vehicles in the Tampa Bay Area

•Attended multiple trainings on entrepreneurship and managing employees

Tier 1 Assistant Branch Manager, Enterprise Holdings – St. Petersburg, FL November 2019 – February 2020

•Assisted with training new employees

•Marketed to local body shop and dealerships to build business relationships

•Excelled in customer service satisfaction and sales growth through constant employee development and engagement

Management Assistant, Enterprise Holdings – St. Petersburg, FL June 2019 – November 2019

•Assisted with managing a fleet of cars and customer profiles

•Effectively communicated with others to help problem solve

Management Trainee, Enterprise Holdings – St. Petersburg, FL May 2019 – June 2019

•Analyzed and audited rental agreements based on terms and conditions

•Worked in high volume branch with minimum 48-hour work weeks

Rahall Consultant, Eckerd College Communication Center – St. Petersburg, FL January 2017 – May 2019

•Assisted students with oral presentations by offering critical feedback on communication concepts

•Contributed to training and scheduling strategies for the Center

Telecounseling Supervisor, Eckerd College Admission – St. Petersburg, FL September 2016 – May 2019

•Supported with training of new hires

•Assisted with ongoing recruitment efforts through nightly calling campaigns

•Recorded attendance, call campaigns, and problems that occur during shift

Student Interviewer & Saturday Morning Manager, Eckerd College Admission – St. Petersburg, FL September 2017 – May 2018

•Conducted interviews and information sessions with prospective students and families

• Managed tours and addressed technical and logistical concerns

Volunteer Experience

Member, Board of Directors, Family Promise of Pinellas County – St. Petersburg, FL October 2017 – October 2019

•Organization that helps homeless and low-income families achieve sustainable independence through a community-based response

•Designed business materials for events and fundraising

•Marketing Committee Member, Fund Development Committee Member

•Acted as a liaison between nonprofit and college to connect students with volunteer opportunities

Skills

•Multimedia/Web: InDesign, NetTerm

•Google Drive: Docs, Sheets, Slides, Forms

•Microsoft Office: Word, PowerPoint, Excel, Publisher, Outlook

References

•Andrew Berecz, Enterprise Holdings, Branch Manager. 912-***-****

•Alex Zielinski, Eckerd College, Admissions Counselor. 727-***-****

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