ANRICK M. PACIFICO
PROFESSIONAL GOAL
Pursuing Opportunity which allows me to grow professionally, while effectively utilizing my versatile skills set to help promote your corporate mission and exceed team goals.
EDUCATION
Fort Bonifacio Elementary School 2004-2010
Fort Bonifacio High School 2010-2014
Jose Rizal University
(Bachelor of Science in Tourism Management) 2014-2018
EXPERIENCE
VIA PHILIPPINES TRAVEL CORPORATION November 2017 to December 2017
(INTERNSHIP)
-Used to audit and check different kinds of travel bookings
JEJU AIR January 2018 to March 2018
(INTERNSHIP)
-Used to encode airline monthly sales thru 7c system
-Used to study the Jeju Air 7C system and basic SABRE system
SUTHERLAND GLOBAL SERVICES August 2018 to September 2019
-T-Mobile Technical Expert (International Telco Account)
-Used to provide Quality Customer Service thru calls for the following ;
Smartphone Troubleshooting
Billing Concerns
TELUS INTERNATIONAL PHILIPPINES November 2019 to September 2020
-In-house Technical Support (TELUS PUREFIBRE Support) of Canada
-Used to provide Quality Customer Service thru calls for the following ;
Home-phone line
Internet Speed
TV Troubleshooting
G-suites / Gmail accounts
PERSONAL SKILLS
-Highly organized and efficient
-Ability to work independently or as a part of a team
-Proven leadership skills and ability to motivate
-Excellent written and verbal communication skills
NOTABLE ACHIEVEMENTS
-Travel Services NCII Holder
-Mr. Jose Rizal University 2017 (2nd runner up)
ADDRESS
287 – D T. Alonzo Extension, Kalayaan Avenue West Rembo, Makati City
CONTACT NUMBER
E – MAIL
*******@*****.***
DATE OF BIRTH
September 3, 1997
NATIONALITY
Filipino
LANGUAGES
Tagalog
English
CIVIL STATUS
Single
HEIGHT
177cm
OTHER SKILLS
Microsoft Word
Microsoft Excel
Basic Computer Troubleshooting