Manager Sales

Resume

Elie G. Georges

Tel: +961-**-****** LEB

Tel: +971-**-******* UAE

Email: *******.****@*****.***

LinkedIn URL: www.linkedin.com/in/elie-georges-10193a2a

Skype: Elie. George

CAREER OBJECTIVE

To educate, facilitate and transfer the knowledge, skills, and experience for more than 25 years of domestic and global experience taught me in the retail automotive business conceptualizing ideas, seizing opportunities, building operations, leading highly successful new business development initiatives with a proven record of successful projects.

CAREER SUMMARY

Results-oriented leader offering years of experience recognized for successful business tactics and strategies, demonstrating management expertise while implementing initiatives to meet company objectives and contributing to the bottom line. Expert in the design and delivery of cost-effective, high-performance information technology infrastructures and applications to address complex business problems. Exceptional leadership skills tested and proven in diverse environments; proven the ability to conceptualize solutions to a broad spectrum of management challenges.

• Project Management • Workflow Management

• Global Sales & Marketing • Revenue Enhancements

• Management & team building • High-Level Relationship Management

• Contract Reviews and Negotiations • Global Market Modeling

• Business Opportunity Assessments • Training & Development

• Strategic Planning and Development of • Business Improvement

Education

Central Field University 2016 till June 8, 2019

Bachelor of Science in Mechanical Engineering

Byblos Institute July till December 2020

Diploma in Automotive Electromechanical

EMPLOYMENT EXPERIENCE

Training & Development Associate June 2017 till current

Tiqani Management Consultancy FZE, UAE.

•To Deliver Training on the Job Coaching

•Strategic consultancy offered to Heads of Business, Sales Managers, Parts Managers and Aftersales managers in respect of business planning, forecasting, staff development, continuous improvement opportunities and staff development.

•To develop the business of technical e-learning in the middle east.

Body Shop Manager Consultant January 2017 till April 2017 Rymco (Lotus, Mc-Laren, Infiniti, Nissan, GMC & Lada), Beirut-Lebanon

•Establishes objectives for the department, jointly with his/her supervisor, and attains these objectives.

•Prepares and manages the annual operating budget of the body shop. Implements a dynamic marketing plan, to increase body shop sales.

•Maintains efficient communications within the department, as well as between departments.

•Endeavours to promote harmony and a team spirit with all the other departments.

•Builds and maintains good working relations with insurance adjusters.

•Negotiates with insurance company representatives.

•Completes insurance forms, indicating the estimated repair costs and making recommendations.

•Obtains the insurer’s approval and agreement to the estimates.

•Builds and maintains good relations with the customers, to encourage their loyalty and obtain their recommendations

•Provides a high-quality repair service and reduces returns to the shop.

•Handles customer complaints as soon as possible, according to the dealer’s instructions.

Managing Partner & Chief Operations Officer. July 2015 till July 2016

Hey VIP, Chauffeured Luxury Limousine, Dubai-UAE.

Senior Service Manager. (After Sales Manager) January 2010 till July 2015

Porsche (SAMACO), KSA

•Write the company's policy & procedure manuals and employee handbook; update, revise and overhaul where needed.

•Administer and direct all aspects of the firm's planning/development strategies; drive forward new business development through an in-depth analysis of clients' needs and requirements to promote growth and enhance revenue.

•Assume full responsibility for strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance.

•Work closely with management, staff and government entities to position the company for continued growth and market expansion.

•Work closely with external consultants as needed to implement the company's overall business strategy, identify and select third-party service providers and appropriate technology solutions for e-commerce and customer relationship management.

•Increase revenues and decrease expenses through streamlining procedures and implementing cost-cutting measures.

•Manage strategic alliances and marketing relationships with other companies to increase business.

•Plan, direct, coordinate, and lead activities of projects to ensure that goals, objectives and all elements of the organization are accomplished within the prescribed time frame and funding parameters.

•Propose new product lines based on changing market needs.

Regional Service Manager 2008 to 2009

KIA Motors, KSA

•Encouraged strong business relationships with financial managers and principals' financial personnel.

•Managed all marketing activities to achieve organizational goals.

•Followed with adherence to national development rules & regulations with precautionary steps.

•Created and executed a brand consolidation strategy, product portfolio gap analysis, capitation pricing strategy, cost management program, and a self-service kit for new account installations.

•Developed expertise in obtaining government contracts to provide a wide variety of products and services.

•Developed a successful sales and marketing plan within budget constraints.

•Created integrated sales and marketing strategies and coordinated national and regional sales program implementation.

•Created and sustained an office environment that challenged and motivated everyone to deliver world-class customer service.

•Promoted to regional responsibilities for business expansion and re-engineering.

Managing and Marketing Manager 2007 to 2009

Silver Sands Beach, KSA

•Analyzed operational reports for substantial gains and methods to more efficiently utilize resources.

•Consulted widely with key industry groups, employers, and regional offices to facilitate meaningful direction.

•Established strategic vision, elevated the organization’s profile throughout the business community, and corrected inefficient practices.

•Managed all sales, purchasing, and operational activities.

•Instituted growth strategy comprising penetration of existing client accounts through cross-selling of additional services, favourably impacting the bottom line and gross margins.

•Instrumental in determining the future direction, vision, and mission of the firm.

•Continually maintained checks and balances and internal quality control program.

•Analyzed economic conditions, business trends, industry trends, and potential markets.

Acting Service Manager and Technical Support Manager 2006 to 2008

Mohamed Yousuf Naghi Motors (BMW), KSA

•Reviewed ordered, production schedules, and shipping/receiving notices to determine work sequence and material shipping dates, type, volume, and destinations.

•Planned and established transportation routes, work schedules, and assignments and allocated equipment to meet transportation, operations, and production goals.

•Requisitioned needed personnel, supplies, equipment, parts, and repair services.

•Resolved worker problems and assisted workers in solving problems.

•Inspected and tested materials, stock, vehicles, equipment, and facilities to locate defects, meet maintenance and production specifications, and verify safety standards.

•Directed worldwide sales and marketing activities, including long-range planning, market research, budgeting, pricing, and forecasting.

•Personally, met with management to assess needs and goals, and design appropriate training.

•Designed sales and marketing materials for in-house and sales representatives.

•Assumed complete autonomy to define profitability objectives, drive marketing initiatives, and then formulate winning sales strategies to meet goals.

ADDITIONAL EXPERIENCE

•Workshop Controller, (Range Rover, Honda, Aston Martin), Tewtel Group, Lebanon, 2005 to 2006

•Foreman Electrician Promoted to Workshop Manager, (BMW Group, Renault, Alfa Romeo Dealer),

Bassoul Heneine, Lebanon, 1996 to 2005

•Electro-Mechanic, Bosch Service, Lebanon, 1993 to 1996

TRAINING

•Workshop Management Training Modules 1,2,3 & 4 at Porsche Middle East office.

•Introduction of 918 Spider Hybrid

•New Boxter 918 introduction and complete vehicle

•New 991 Carrera at PME Abu Dhabi on January 2012

•Service Advisor Basic 1 & 2 at PME Dubai on March and April 2011

•Brand Behavior Training at BMW AGMC Training Center in Dubai in May 2007

•New Technology systems training at Mohamed Yousuf Naghi Training centre

•“Service Advisors Training on strengthening the relationship with the customers to create greater loyalty” with Renault Training Team at Bassoul Heneine Dealer Training Center in Beirut, Lebanon in 2005.

•Several Technical and Service Training Seminars on BMW cars (models E87, E60/61, E63/64, E65/66, E90, X3, X5 and Z4) during the years 2003, 2004 and 2005 in Beirut, Lebanon at Bassoul Heneine Training Center

•Training on the usage of SDL (Safety Diagnosis Line) from Bosch at Bosch Training Center in Roumieh, Lebanon in July 2004

•Service Advisors Training Stage 2 at Renault Training Center in France 2003

•Third Technician Meeting Training at BMW AGMC, Dubai in 2002

•Dealer Standards Program Training at BMW AGMC, Dubai in 2002

•Training on BMW E65 Special Features at AGMC, Dubai in November 2001

•Workshop Manager Training Stage 2 at AGMC, Dubai in July 2000

•BMW Diagnose Bordelektronik Training E38/E39 at AGMC, Dubai from 27 October till 30 October 1997

•BMW Service Advisors Training at AGMC, Dubai in February and March 1997

Other SKILLS

AS400

Kerridge

MS Office, Windows

LANGUAGES

English (Fluent),

Arabic (Native)

French (Beginner)

REFERENCES

Available upon request.

Contact this candidate