Assistant Manager
Resume:
LAXMI NARAYANAN G
Accomplished and creative Assistant Manager with 9+ experience possesses multifaceted and proven ability to re-energize and restructure organizations develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients.
Skills:
Excellence Sphere
Tools Used
Project Management Timeline Management Team Management Resource Management Stakeholder Management PMO Management Vendor Management Client relationship management
CMS,Jira, Service Now
Organizational Experience:
Employer
TATA CONSULTANCYSERVICES PVT LTD, CHENNAI
Period
From Jan 2018 – Nov 2019
Designation
Assistant Manager
Responsibilities
Demonstrates knowledge of project management & Human resource management processes, metrics, and measures; and known about when to and can apply technical knowledge to processes, procedures, and tasks.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
Provide project leadership, assemble cross functional teams, define roles and work direction and provide regular feedback.
Mapping Client’s requirements and Coordinating, developing and implementing processes line with guidelines.
Generate and maintain all resource management reports and analytics including utilization and demand / supply gaps.
Analyzes competitive data, industry trends, and market conditions to communicate to and educate clients on market conditions.
Monitor progress of project – Statement of Work (SOW) tracking and Change Request (CR Tracking).
Preparing the Project metrics to find out the Defects & Actual variance from the Planned & Actual Estimated Hours & Resources. Preparing MIS Reports and Operational reports for the Management Review.
Keep good tracker of Vendor payment approval in vendor portal Work closely with Business PMO and Senior Management team to ensure vendor invoices are paid on time invoices are accounted on correct project code.
Review vendor contracts and ensure payments are made in compliance with contract Ensure vendor contract rates are correctly updated in CMS as per contract Support Business team in project creation and resolve invoicing issues in timely manner.
Reviewed documentation to identify necessary changes in simulation and support capabilities.
Generated weekly metrics and reports to asses variances and ensure continuous improvement of the recruitment, on boarding, and off boarding process.
Produce monthly Key Performance Indicators (KPIs) & Key Risk Indicators (KRIs) of operational teams, for the client & the local management.
Developed executive presentations and reports to facilitate project evaluation and process improvement.
Create knowledge repositories for future use after project closure.
Ensure Project deliverables meet agreed time, cost and quality measures. Accountable to deliver the defined service to SLA and according to business requirements. Collaborated with senior management and business line management to identify and prioritize new concepts for development.
Employer
TATA CONSULTANCYSERVICES PVT LTD, CHENNAI
Period
Jan 2015 to Dec 2017
Designation
Team Lead
Responsibilities
Responsible for SLA metrics, quality and productivity targets, problem-solving of a team of 20 associates to meet with the required service level components.
Plans and co-ordinates with the team's activities to manage and implement project and/or interrelated projects from contract/proposal initiation to final operational stage.
Design job roles by combined use of Skill Matrix and RACI matrix.
Partner with various stakeholders to ensure adherence to allocated HC and ensure timely hiring against vacancies.
Record and manage deviations, risks and issues related to the new or changed service and take necessary corrective action.
Worked on Revenue / Cost / Margin projection, operational parameters and Improvement plans as part of reporting to management team.
Review of POB / WON creation / Monthly billing (FP / T&M/ SLM) and Invoice submission to customer
Interaction with BFM and Ops team on daily basis in supporting their queries and tracking all operational parameters.
Provide project leadership, assemble cross functional teams, define roles and work direction and provide regular feedback.
Timesheet Approval, Export Billing Vitals, Billing Rate Tagging, Task Assignment, Allocation & de-allocation span of Control.
Tracking all mandatory training's and competency and ensure each associate have completed their relevant process training's.
Provided required reports at any point of point to support smooth management reviews.
Employer
TATA CONSULTANCYSERVICES PVT LTD, CHENNAI
Period
November 2011 to Dec 2014
Designation
Senior Analyst
Responsibilities
Developing initiatives for improved productivity, building capability and quality enhancement. Preparing MIS and Quality check Documents and share to the Client on a daily basis.
Perform call evaluations and provide coaching/Feedback on performance of team members. Proactively identifies and understands issues, problems, and opportunities and uses the information to draw conclusions.
Demonstrates the drive and commitment to achieve goals and business results with a sense of urgency.
Proactively Identifies potential issues, risks, and mitigating them as early. Effectively conduct performance reviews and arbitration.
Achievements:
Honour of receiving various awards &recognitions based on commendable performance.
Achieved the Best performer awards.
Got appreciated from client for the Creating Knowledge repository for the Process.
Education:
MBA Human Resource Management(2014)
Anna University -Chennai
Bachelors of Science : Chemistry(2009)
Sri Paramakalyani College- Alwarkurichi
Declaration:
I hereby solemnly affirm that all the details provided above are true to the best of my Knowledge.
Laxmi Narayanan G
Date :
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