Employee Relations Manager

KALAISELVAN

+91-755******* (E) *********@*****.***

Summary

Skilled Manager with a winning attitude and desired to deliver a exceptional

experience.

Focused on setting high expectations and raising service standards,seeking to advance

professional career industry.

Now looking for a new and challenging managerial position,one which will make best

use of my existing skills and experience.

Highlights

●Scheduling

●Customer satisfaction

●Inventory management

●Employee relations

●Financial administration

●Detail-oriented

●Business development

●Analytical and critical thinker

●Staff training

●Motivational leader

Experience

Sep 2016 to Present MATRIX CELLULAR (International services Ltd)

Multi Unit Manager -Sales Airport

●Achieving growth and hitting sales target by successfully managing the sales team.

●Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.

●Seeking out new clients and sales opportunities for driving revenue.

●Build long term relationships with key contacts at target customers.

●Analyze sales trends, market dynamics and reports to determine business growth potential.

●Handling of high profile clients.

●Sensibly and trustingly handle complaints and client issues.

March 2013 to Sep 2016 CAVINKARE ( Trends in Vogue)

Store Manager

●Hiring new team members On boarding, orientation and training of team members.

●Source high-quality and trending hair care products of salon.

●Recruit exceptional professionals to maintain salon standards.

●Motivate and coach employees to improve performance.

●Keep salon operating profitably according to budgetary guidelines.

●Increase business by developing innovative marketing programs.

●Creatively advertise company with businesses for cross-promotion.

Feb 2010 to March 2013 CAFÉ COFFEE DAY

Café Manager

●Manage day- to -day operations of the café

●Maintaining Quality Service and Cleanliness (QSC)

●Orientation and training to team members

●Analyze food and beverage statistics through point of sale system .

●Handling P&L of the store.

●Training employees on drinks preparation and proper use of coffee equipment.

Accomplishments

●Have been recognized for handling maximum customers.

●Was awarded as BEST EMLOYEE OF THE MONTH

●Was awarded as BEST MANAGER OF THE MONTH.

●Have achieved the Best Internal Audit score.

Academic Qualifications

●CHANAKYA EDUCATIONAL AND CHARITABLE TRUST

3 Year’s In Diploma in Hotel Operations and Catering, 2010

Class: 1st Class

●SMALL INDUSTRIES SERVICE INSTITUTE (Apollo College)

2 Year’s In Diploma in Hotel Management 2007

Grade: B

Personal Details

MARITAL STATUS

: Married

DATE OF BIRTH

: 27th December, 1987

NATIONALITY

: INDIAN

Languages English,Tamil,Hindi,Kannada

Hobbies Playing Cricket

DECLARATION

I here by declare that the above information is correct to the best of my knowledge and belief.

Yours Faithfully

KALAISELVAN.V

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