Customer service, collection 1st & 3rd party US Mortgage

Sanjay Shukla .

Lotus Parkk Apt G-***

Dadri Road, Surajpur

Greater Noida UP-201306

Phone No:999-***-****

*************@**********.***

Strength: Experience Helps in handling out of the book situation.

Excellent Communication skills English Hindi & Bengoli.

Aim: To contribute my services to the growth of the company, and proudly be associated with one for rest of my professional career.

Truedata 360

From 12th Nov 2018 upto 24th February 2020.

Senior Collection Executive 3rd party medical billing US

IDC TECHNOLOGIES

From 2nd April 2018 till 7th September 2018

Senior Collection Agent 3rd party US Collections

ABS CONSULTING

From March 15th 2017 till 31st March 2018

UK (3rd party ) Pay day loan Collections

Assimilate Solutions Pvt Ltd (Mortgage servicing).

From: May 13th 2013 till November 9th 2016

Requesting, verifying and getting documents corrected such as Final Title Policy, Deed of Trust & HUD 1, through e-mails and calls (Client-American Financial Network) and (Client - Nova Home Loans).

Preparing and replicating Rent Comparison section in Adobe in Design, from excel and PDF formats, which was sent by and based on BOV (Brokers opinion value), related to commercial underwriting, for a couple of months as this was a new trial base process. f (Client – Colliers)

Verified the 1003 (Uniform Residential Loan Application).

Was in an Indexing queue, updating and stacking documents under their respective categories.

Responsible for preparing the Allocation report, managing the team tracker, sending the EOD report, maintain the updates and SOP.

ORACLE (OFSS) BPO Services Ltd. (Earlier was Equinox then Iflex Solutions).

From: October 20th 2008 up to April 30th 2013.

Was dialling out bound, then inbound for US Mortgage collections, collecting Check by Phone, current as well as Post Dated, even offering Re-payment plans (RPP), Home affordable modification programmes (HAMP), after updating their financials (income & expenditures ), in MSP. (Client-AHMSI), till November/ December 2009.

Worked for ZC tax and Insurance ( US accounts, related to mortgage), different queues from January 2010 to April 30th 2013,

Igate Global Solutions (Noida).

From: February 2006 up to September 2008.

Was receiving inbound call’s (US Mortgage), providing customer assistance, and was into collection’s offering Payment plans, to home owners who had defaulted on their payments. ( Client - Option One).

Non BPO Experience:

Tourist Guide, (International) in Mumbai (Maharashtra), with MTDC (Maharashtra Tourism Development Corporation), from 1995 upto 2005 .

Academic Qualification:

Completed Graduation (BA) in the year 1995.

Personal Details:

Marital Status: Married.

Date of Birth: December 31st 1971.

Interests : News’s hour & Republic TV Debates, Sports (Outdoor).

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