Manager Store
Resume:
Thomas Michael Lester
Virginia Beach, Virginia 23453
Seeking a career path change, in a retail management position utilizing Knowledge, Skills & Abilities in Recreation, Fitness and customer service professions, whereby experience, initiative, interpersonal and management skills are imperative. Bachelor of Arts in Recreational Leadership and Sports Management, Christopher Newport College, Newport News, Virginia, January 11, 1987 Field and Stream Retail Store
Department Lead-Fishing July 2016 – June 2019
* Verify store operation and customer service standards are understood and are under compliance.
* Supervise and oversee team members efficiencies, setting shift goals for sales & customer feedback.
* Supervise and oversee business operations, production, shift management, retail processes, shipping and receiving.
* Responsible for the enforcement, development and implementation of department and store policies and procedures.
* Provide manager support to associates, Serve as Manager on Duty and respond to inquiries, complaints and staff concerns, making decisions for the store manager.
* On-board new employees; Supervise, train, coach, counsel, evaluate and schedule full and part time employees/associates.
* Share manager responsibility to supervise frontend staff operations, cash office opening and closing, cash deposit verification, error reconciliation, point of sale, refunds, price adjustments and on-line purchase fulfillment.
* Proficient with use and review of Microsoft applications, management tools, revenue, inventory and styles reports, research, request and purchase of materials and merchandise/product.
* Receive, distribute product from stock to floor assuring MES(Loss/Prevention) and product purity compliance(pricing change, in-store specials and weekly tab signage).
* Maintain a daily communication log and open/close checklist for department staff assignments.
* Directly responsible to communicate best options and make recommendations for customer inquiries for fishing equipment, electronics and techniques.
* Receive delivery of product and store – to – store transfer to scan and activate into department inventory (SIM).
* Serve as team leader for in-store inventory scans and arbitration of inventory variances.
* Perform weekly audit of floor product assuring price purity and Merchandise Exposure compliance.
* Support Price/Signage Coordinator, verifying, distributing and displaying in store and company tab signage.
* Create and display batch signage for pricing, sales & clearance items.
*Responsible for accurate and timely signage and planogram build and compliance.
* Engage with customers demonstrating customer experience principals and philosophies, providing quality interpersonal customer service, demonstrating product knowledge and developing customer loyalty and retention.
* Share responsibility to schedule and assist associates and customers with Outdoors Recreation, Hunting, Camping &Paddle Sports, Hiking, Athletic Footwear, Hunting and Western wear and Work boots. Proficient with Stockroom footwear location and inventory; Gate Analysis.
*Back-up for store BOPIS and Ship From Store on-line purchase fulfillment.
* Listen to customer needs, offer products or alternate options, express and demonstrate product value and engage every guest throughout the store.
* Experienced with partnerships providing delivery and assembly, in store purchase and pick-up and on-line associate assist purchases for guests.
* Responsible for department purchases, known theft reporting and inventory adjustments.
* Perform nightly merchandise recovery, department and store cleaning. City of Virginia Beach Parks & Recreation
Recreation Specialist II – Programming and Operations July 2008 – June 2016 Seatack, Kempsville, Bow Creek & Bayside Community Recreation Centers
* Responsible for research, recommendation and procurement of equipment, operation infrastructure and materials to open a multi-dimensional recreation facility.(Bow Creek)
* Develop, direct, implement & supervise direct and indirect programs and events for elementary youth through Senior Adults for existing and newly built Recreation Centers
* Interview, hire, schedule, supervise and evaluate job performances for 7 full time and 14 part time employees. Lead for fulltime Interview panels.
* Co-developed Seatack Community Youth Day and Youth Empowerment Program events, programming, cooperative services and grant/sponsorship funding.
* Assist with the research, purchase (SWaM) and inventory of resources/supplies for fitness & athletic, camp and facility wide recreation services equipment for established and new Recreation Centers.
* Responsible for the enforcement, development and implementation of City, program and facility policies and procedures.
* Self trained to provide maintenance and repair of Fitness equipment, inventory of equipment and parts and recorded repair and replacement data.
* Unit Marketing lead, responsible to request and approve programming and development, creation, editing and proofing of seasonal Recreation publication, promotional banners, fliers and press releases.
* Develop, maintain, interpret and update daily and monthly attendance & expense spreadsheets reports, program and monthly/annual budget projection and expense reports.
* Complete and submit reports for facility operations and management.
* Perform facility sets. Room and program set-up/break-down and associated cleaning.
* Budget reconciliation; projections and review
* Facility Use Booking Coordinator; internal, intra-departmental and outside usage.
* Representative for CLASS Registration system.
* Graduate of the Mid-Manager Development Training Program
* Facility Supervisor.
* Department Intern Supervisor (Seasonal)
* Assist with HS Grad party coordination and implementation
* Past Mentor for the Leadership Development Program
* City Vehicle Fleet Manager & City Vehicle Use & Policy Team Member
* Center Training Coordinator
* Supervisor of Procurement Card Managers
* Center Wellness Ambassador
* Representative for Center’s Emergency Operation Plan Committee
* Lead for Forever Young Center Work Group (Senior Citizen Social Group)
* Past Member of center’s Strategic Planning Team with responsibility to plan, budget, market and implement center and citywide Special Events, sponsorships and partnerships, to increase community and customer awareness of programs. City of Virginia Beach Parks & Recreation
Recreation Specialist II – CRS/Youth Activities May 2003 – July 2008 Citywide Programs Office
* Develop, direct, implement and supervise Inclusive Before and After School, Year- Round and Youth Summer programs.
* Directly responsible to maintain CDC Licensing standards and training requirements for employees and operations in 15 Before School and 22 After School Programs. Assisted with implementation of Licensing Public Forum.
* Schedule, supervise, train, evaluate, hire and counsel Full and Part time employees.
* Develop, maintain, update and submit unit and committee reports, verify employee Payroll, participant payment, employee training records and verifications.
* Develop, edit, proof and submit seasonal Guide publication information. Department Web Page, Vignette Web Author.
* Co-Chair “Best All-Around” Sponsorship and Marketing Committee.
* Assisted to develop, coordinate and implement a collaborative After School program for at-risk youth with Va. Beach City Public Schools.
* Co-Chair “Registration Process & Finance Team”, coordinating and implementing Before School, After School, Intersession and Summer Program registration and collection procedures and quarterly implementation.
* Chair Programming Team, creating and implementing programming models and formats for daily operation, special event and field trip planning for 56 After School Programs, with emphasis on recreation and vigorous physical activity.
* Team member for Summer Programming, Marketing and Policy Task Forces and Strategic Plan Sub-Committee.
* Acting Recreation Supervisor, responsible to maintain Licensing and Programming Standards, approve Leave Requests for Full Time staff and represented the unit during Licensing Audit of staff files, trainings and center inspection reports and corrections.
* Created the programming standard under which the current Before & After School, Summer and “All Day Camps” operate. This format seeks to assist the battle with childhood obesity, by getting and keeping participants active from the time they enter a program or camp. City of Virginia Beach Parks & Recreation
Recreation Specialist I - CRS/ Youth ActivitiesAugust 2001 – May 2003 Citywide Programs Office
* Develop, direct, implement and supervise inclusive Before and After School, Year- Round Intersession and Summer programs.
* Directly responsible to schedule employees, create a program plan and verify participant accounts for Intersession (Year Round School Breaks) Programs.
* Schedule, supervise, train and counsel part time employees.
* Chair “Best All-Around” Sponsorship and Marketing Committee. City of Virginia Beach Parks & Recreation
Recreation Specialist I - Athletics December 1993-August 2001 Bayside Recreation Center
* Developed, directed, implemented & supervised athletic programs, tournaments and events for elementary youth through Senior Adults.
* Interviewed, hired, scheduled, trained, supervised and evaluated job performances of part time employees.
* Assisted with the research, purchase, inventory and maintenance of resources/supplies/fitness
& athletic equipment, complying with SWaM principles.
* Responsible for the development, enforcement, operation, policies and procedures for fitness rooms.
* Served as Acting Facility Supervisor in Coordinator’s absence.
* City trained Facilitator – Lead for Customer Inquiry Process Management Team City of Virginia Beach Parks & Recreation
Recreation Specialist II - (Cross-Training) September 2000 - December 2000 CRS Unit/Youth Activities
* Studied the operation of and assisted with supervising the District 6 (Bayside) Before/Afterschool programs.
* Interviewed, hired, scheduled, trained, counseled and supervised part time staff.
* Responsible for maintaining State Licensing and training requirements for staff and program.
* Learned CLASS Registration program application and operation.
* Represented the unit as “Staff on Duty” (Acting Manager) before and after standard operating hours.
City of Virginia Beach Parks & Recreation
Recreation Specialist I - Youth & Adult Services Nov.1991- Dec. 1993 Bayside Recreation Center
* Responsible for research, recommendation and procurement of equipment, operation infrastructure and materials to open a multi-dimensional recreation facility.(Bayside)
* Developed, directed, implemented and supervised programs and events for all ages, assisted with departmental Guide publication and development/enforcement of City, department and facility policies and procedures.
* Designed and developed facility’s initial Guide cover and assisted with the creation and application for wall murals, banners and other promotional material, and purchased/maintained equipment.
* Served as Acting Facility Supervisor in Coordinator’s absence. Boys and Girls Club of South Hampton Roads
Unit Director-Virginia Beach Unit Sept. 1990-November 1991
* Managed the direction, operation and supervision of youth Athletic, Education and Social Recreation programs and Unit’s Parent Council.
* Managed all income and expenditure procedures and reporting, accounts payable & receivable, payroll and fund-raising.
* Interviewed, hired, trained, scheduled and supervised full and part time staff with the responsibility of personnel retention and staff development.
* Evaluated, established, implemented and enforced unit policy and procedure.
* Directed program & event promotion, development, implementation, member and participant recruitment.
* Assured and performed nightly recovery and clean-up. Boys and Girls Club of South Hampton Roads
Social Recreation Director-Virginia Beach UnitApril 1990-Sept. 1990
* Planned, directed, implemented and supervised youth programs (age 5-17), special events and field trips in educational, community, social and outdoor environments.
* Assisted with the promotion of special events and programs.
* Planned and supervised Junior Staff Employment and Summer Teen Programs. Boys and Girls Club of South Hampton Roads
Athletic Director-Virginia Beach Unit February 1987-April 1990
* Planned, implemented, directed and supervised youth (age 5-17) sport leagues, special events, tournaments, clinics and daily programming.
* Received requests for and scheduled practice gym use and outside rental space.
*Coached club sectional tournament basketball, soccer, volleyball and floor hockey teams.
*Performed member, participant and volunteer recruitment (coaches and officials).
*Performed maintenance, inventory and team alignment, practice & game scheduling. Family Counselor October 1990-December
1990
Family Centered Services, Virginia Beach
* Mentored at-risk youth (pre k – age 17) & networked with the courts and social services assuring healthy, safe and suitable placement for youth.
* Directed and initiated incentive and initiative programs. Related Experiences
* Coached Youth Basketball in Newport News Parks and Recreation for 3 years
* Volunteer Junior Varsity Basketball Coach at Denbigh High School w/ Coach Max Anderson for 2 years
* Coached Youth & Teen Girls Volleyball in Virginia Beach Parks and Recreation for 4 years
* Coached Youth & Teen Club Level Volleyball in the Virginia Beach Fieldhouse for 4 years
* Officiated Youth/Adult Recreation/Scholastic Basketball for VHSL Board 94 for 20 years
* Officiated Women’s College Basketball, Division I, II & III for 15 years
* Fitness Equipment repair
* AMF Bowling lane maintenance and equipment repair
* Movie Projector Operations
* First Aid/CPR trained (expired)
* Food Services Manager certification (expired)
* Boater Safety Certified
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