Contact Details Manager

Curriculum Vitae Of

Ayanda Nqobile Chonco

Personal Details:

Surname: Chonco

Name: Ayanda Nqobile

Date of Birth: 09 November 1992

Na?onality: South African

Gender: Female

Marital Status: Single

Language(s): English and IsiZulu

Driver’s License: N/A

Home Address: 240 White Road

Westgate/Grange

Pietermaritzburg

3201

Contact Details: 061-***-****

EDUCATIONAL PROFILE:

• Grade 12 (Matric)

Year: 2010

High school: Howick High School

Subjects:-

English First Language

IsiZulu

Life Sciences

History

Geography

Maths Literacy

• Bachelor of Social Sciences (Incomplete Degree)

Year: 2011-2012

Ter?ary: University of KwaZulu-Natal, Howard College Campus WORK HISTORY:

• Manchi Innova?ons

Posi?on: Consultant at Transnet

Dura?on: Month

Reason for leaving: Part-?me job, Worked un?l the survey period was over Du?es: To gather informa?on from the employees regarding their du?es, find out what were they not sa?sfied about in their work environment, what changes they would like to see happening within the company and get a concise details about the working environment

• Call Centre Interna?onal (CCI)

Posi?on: Call centre agent

Dura?on: 1 year 8 months

Du?es: As an inbound call center, assist customers to upgrade their packages/contracts, retain customers when they state they wish to cancel contracts that they may have with the company and in retaining a customer I find out the reason for leaving, offer a becer deal or new contract, transfer calls to other departments that deal with technical issues if customer needs assist, escalate complaints to relevant departments which will be customer service manager who deal with general customer complaints or the fault management who deal with technical issues. Also within my employment period got a promo?on of being an SME(Subject Macer Expert), I was than assis?ng new agents, helping them understand the product, show them how to compile a complaint, explain the necessary policies in order for them to perform their necessary du?es. I was also my managers Second In Command therefore when my manager was not around to perform his du?es I’d assist where necessary meaning I’d take over the team’s morning mee?ng, do the daily adherence report( logging the exact ?mes taken for ones break and lunch ?me for each team mate/colleague)

SKILLS AND PERSONAL ATTRIBUTES:

Computer Skills:-

• Ms. Word

• Ms. PowerPoint

• Ms. Excel

Attributes:-

• Good communica?on skills (wricen and verbal)

• Ability to work under pressure; willingness and ability to work as part of a team

• Ability to work independently; self-discipline; pa?ence; ability to meet deadlines

• Good telephone e?quece

REFERENCES:

• Name: Mr. DC Moyo

Position: Operations Shift Manager (Transnet)

Contact Details: 083-***-****

• Name: Mr. Jaryd Govandin

Position: Team Manager (CCI)

Contact Details: 083-***-****

• Name: Miss Liesel Chendriah

Position: Report Editor (Whistleblowers-Justicia Investigations) Contact Details: 072-***-****

Motivational Letter:

I believe that my experience and qualifica?ons will make me a valuable asset to your organiza?on. Below are the reasons why I believe I am the best candidate for this posi?on: I have the required values or quali?es of being a leader, I can work well under pressure, I’m a good listener and very passionate. With that I’m also acen?ve, punctual, and hard working. I’m not afraid of challenging myself in a working environment and learning new things to improve my knowledge and work abili?es. I work very well under no or less supervision. I believe that I have the relevant skills, qualifica?ons and I am able and capable of learning quickly and I will also contribute in making the organiza?on more successful.

I can be contacted via mobile at 061-***-****. I would appreciate if you alert me via my contact details, if my applica?on is received. I am available for interviews during working hours from Monday- Friday Looking forward to hearing from you.

Yours sincerely

Ayanda Chonco

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