Store Manager Customer

Ashish Thakur

A-*,***, Simla Complex, Station Road, Mira Road East, Thane - 401107

Mobile: +91-828*******

E-mail: ************@*******.***

Career Objective

To add value to the Organization and self, by being a complete professional with an in-depth knowledge and more importantly provide the competitive edge by focusing on a thorough understanding of the business process, supported by technology.

Professional Experience

Organization: Vodafone (Off Role)

Designation: Relationship Manager

Tenure: From: June 2014 Till July 2016

JOB DESCRIPTION:

TO do regular visit and meet Auth sing for service issue if any.

Managing customer complaints/grievances effectively to ensure positive customer feedback and delight.

Hands on working with cross functional teams in the company to ensure smooth functioning

Highlighting issue of various Department & demanding resolution for issue

Organization: Aircel Cellular Ltd

Designation: Sr. Customer Service Executive

Tenure: From March 2009 till Dec 2013

JOB DESCRIPTION:

Responsible to initiate and execute initiatives for target achievement, lead generation and handling team for sales and revenues

Responsible for end to end training of new staff for sales, operations and service.

Responsible for motivating team on regular basis for completing their individual targets, also ensuring all the colleagues are been rewarded and recognized on their performance

Responsible for maintaining proper store hygiene and store décor as per company standers and norms.

Responsible for stock and store audits, ensuring highest audit standard is maintained across circle.

Responsible for successful operation like revenue, business growth, sales, customer experience and quality

Responsibility to ensure monthly targets are achieved, keeping operations and customer quality parameters in mind.

Managing customer complaints/grievances effectively to ensure positive customer feedback and delight

Organization: The Mobile Store, Essar Group

Designation: Store Manager

Tenure: From May 2008 to Feb 2009

JOB DESCRIPTION:

Handling Store and Staff And Doing Sale And Getting The Best Sale Figure at EOD

Ensuring Sale Targets for Agents on the floor

Serving Customer needs as solving their queries with patient and dedication after the sale

Co-ordination with all Internal Departments for The Requirement Of The Store

Ensuring Product & Process for New Agents {OGT CSR}

Organization: Bharti Airtel

Designation: Customer Relation Officer (CRO)

Tenure: From Nov 2007 to May 2008

JOB DESCRIPTION:

Retaining Customer’s & Solving Complaint & queries

Co-ordination with all Internal Departments for solving Customer Query, Complaints & Request

Ensuring Quality Targets for Agents on the Floor

Analyzing Data and reporting

Trying to delight the customer by making sure that their queries are resolved

Resolving in roamer & out roamer customer query

Highlighting issue of various Department & demanding resolution for issue

Organization: Bharti Airtel

Designation: Customer Relation Representative

Tenure: From Apr 2006 to Oct 2007

JOB DESCRIPTION:

Serving Customer needs as solving their queries with patient and dedication.

Achievements and Recognition

Awarded as Best Quality Manager for the Month of August/September 2010

Awarded as Best ICE (Customer Feedback) on Floor For the Month of July /August 2006

Awarded as Best CSR on Floor For the Month of March 2007

Academic Profile

QUALIFICATION

UNIVERSITY/COLLEGE

PERIOD

TY.B.COM

Mumbai University

S.N College Commerce

March -2008

H.S.C.

Mumbai University

S.N College

March – 2004

S.S.C.

Mumbai University

HOLY FAMILY DAY School

March – 2002

Personal Details

Date of Birth : 11th jan 1984

Marital Status: Married

Languages Known: English, Hindi, Marathi

Location: Mumbai

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