Admin Manager
Resume:
Room No.*** Building *L, Shubhvastu Opposite Food Max Hotel, Off Mumbai Nashik Highway, Khativali Vasind West Tl- Shahapur
Thane - 421601
Mobile no: 735*******
Email:- **************@*****.***
“Customer Service / Admin Manager with over 5 years of experience with the brand service providers in Mumbai. Key role in telephone service, sales, tech support, night audits and customer grievance. Also familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company”.
PROFESSIONAL EXPERIENCE
VASHI ELECTRICALS PVT LTD Bhiwandi (HO), Thane
Admin Manager June 2017 - Present
Job Profile:
Heading a team of 30 members PAN India alongside handling Travel desk for CEO, Directors and Employees PAN India.
Handling Corporate Events inclusive but not limited to conferences, meet & greets as well as customer meets.
Second person to CEO’s EA.
Supervising front office Do’s and Don’ts and ensuring everything is in order to cater to absolute customer delight.
Building Maintenance and ensuring smooth operations.
Booking hotels for CEO, Directors & employees PAN India travelling for corporate work.
Reconciliation of vendor bills and payments.
Maintaining all related files.
Keeping check on Housekeeping staff for cooking, cleaning and guest service.
Looking after front office daily routine and presentation.
Helping HR in their daily recruitment, conducting online test and first HR round for the candidates coming for interview and taking notes of minutes of the meeting to ensure the CEO is well updated with the proceedings.
Greeting the guests that have arrived for meeting, ensuring that the digital welcome board has the required guest greetings and escorting them to the concerned department.
Ensuring that the 27,000 sq.ft area of the head office is spic and span for aesthetic and hygiene purposes.
HOTEL ITC FORTUNE SELECT EXOTICA Palm Beach Road, Vashi
GSA in Front office / Asst. Duty Manager (Training) March 2016 – May 2017
Job Profile:
Hotel reservation’s with expertise in System Check-In and Check-Out.
Greeting and assisting the guests as per their requirement.
Handing Calls for reservation and customer queries.
Handling e-mails and calls for booking rooms.
Handling petty cash and daily cash account.
Looking after night audit.
Handling ITC Loyalty programs and Banquets sale.
Also keeping check on cleanliness of the front office, lobby, restaurants and the rooms.
HOTEL ROYAL ORCHID CENTRAL GRAZIA Palm Beach Road, Vashi
Front office Exe. / Night Auditor Nov 2014 – Feb2016
Job Profile:
Hotel reservation’s with expertise in System Check-In and Check-Out.
Greeting and assisting the guests as per their requirement.
Handing Calls for reservation and customer queries.
Handling e-mails and calls for booking rooms.
Handling petty cash and daily cash account.
Looking after night audit.
Handling ITC Loyalty programs and Banquets sale.
Handling royal rewards.
Making daily reports and sending it to the management.
Also keeping check on cleanliness of the front office, lobby, restaurants and the rooms.
RESORT - DELLA ADVENTURE PARK Lonavala
Front office Exe. (Training) May 2014 – Nov 2014
Job Profile:
Hotel reservation’s with expertise in System Check-In and Check-Out.
Greeting and assisting the guests as per their requirement.
Handing Calls for reservation and customer queries.
Handling e-mails and calls for booking rooms.
Handling petty cash and daily cash account.
Looking after night audit.
Handling ITC Loyalty programs and Banquets sale.
Also keeping check on cleanliness of the front office, lobby, restaurants and the rooms.
HOTEL ITC FORTUNE SELECT EXOTICA Palm Beach Road, Vashi
GSA in Front office (Training) May 2013 – April2014
Job Profile:
Hotel reservations with expertise in System Check-In and Check-Out.
Greeting and assisting the guests as per their requirement.
Handing Calls for reservation and customer queries.
Handling e-mails and calls for booking rooms.
Handling petty cash and daily cash account.
Looking after night audit.
Handling ITC Loyalty programs and Banquets sale.
Also keeping check on cleanliness of the front office, lobby, restaurants and the rooms.
EDUCATION
Mumbai University Ulhasnagar, Thane
R K Talreja College March 2010
Higher Secondary Certificate
Jindal Vidya Mandir Wasind, Thane
CBSE March 2008
PROFESSIONAL CERTIFICATION
Diploma in Hospitality Travels and Customer Service Frankfinn Institute, Thane
-Well versed with the below software:
a.Fidelio (Hotel Reservation System).
b.Galileo (Flight Ticketing, E-Ticketing).
c.IDS (used for Check-In and Check-Out in hotel industry.
d.Online C Forms for foreigners.
SOCIAL CERTIFICATION / ACHIEVEMENTS
Employee of the year 2013-14 with ITC Fortune.
Appreciation from General Manager Six times in a month at Della Resort.
Employee of the month for 5 consecutive months at Royal Orchid Central Grazia.
Best Grooming for 3 consecutive months since joining at Royal Orchid Central Grazia.
Captain of the Football team for TDFA under 17 and 19 age group.
Participated for football with International Club “DODSAL”
Also participated for Central Railway Football Team.
STRENGTH AND HOBBIES
Time Management
Excellent Communication Skills
Value Addition and the Capability to achieve “First Time Right”
Smart Working skills and Tech Savvy
Adaptable to all circumstances.
Punctuality
Honesty and Loyalty towards the organization
Playing Football (State Level Player), singing, hosting events.
PERSONAL INFORMATION
Language Known : English / Hindi / Marathi
Date of Birth : 20th April, 1991
Marital Status : Married
Height : 157cm
Weight : 75Kg
Father Name : Ramkishor Singh (Retired)
Mother Name : Chinta Devi Singh (Housewife)
Sister Name : Nikki Thakur (Married – Housewife)
Wife : Studying
Date: - / /
Place: - Signature
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