North Providence RI 02911
University of Phoenix
Bachelor of Science in International Global Business Management
SUMMARY OF QUALIFICATIONS
Meticulous, Detail-oriented, efficient and organized professional with extensive experience in accounting systems. Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Excellent written and verbal communication skills. Highly trustworthy, discreet and ethical.
March 2019 – Present - Abacus Health Products, Woonsocket, RI
Accounts Receivable Specialist/Analyst
Responsible for recording daily sales transactions into the system
Record daily batch of credit card transactions
Reconcile credit card sales transactions with bank payment activity
Create daily/weekly and Quarterly sales flash reports
Sales tax reporting, month-end, annual and quarterly closing reconciliations.
Responsible for the proper invoicing within the standard policies reflective of the customers requirements.
Setup an A/R aging report in QuickBooks to track payment status of all accounts, which helped the collections team
identify billing issues earlier. Perform other related duties as assigned by management.
Followup consistently to monitor the expected customer payment dates and make allowances with
management approval and examination of customer payment plans, payment history,
credit line. Other duties as assigned by management team.
September 2018 – October 2018 - W.B. Mason, Brockton, MA
Cash Posting Specialist/Accounts Receivable
Responsible for high-volume data entry including setup of all new accounts in electric database Process and accurately apply all incoming payments for all customer accounts from various sources including credit cards.
Identified and communicate discrepancies in payments received with department credit analysts.
Calculated all contractual allowances to be posted in conjunction with the cash posting.
Responsible for month-end closing activity including report generation and distribution on automated accounting system.
Responsible for producing the daily customer cash receipts reports.
Maintained accurate coding to the general ledger for all cost components and market and department level assignments associated to vendor invoices.
Verified correct posting of payments to invoices and conduct required audits with vendor to ensure all payments and credits are applied timely and accurately.
Maintained organized and timely filing of all invoices and related transactions and communications for each assigned vendor account.
February 2012 - March 2019 - Ehlo Technology, Worcester, MA
Project Manager/Planner/Credit & Collections Analyst
Coordinate internal resources and third parties/vendors for the flawless execution of IT projects
Ensure that all IT projects are delivered on-time, within scope and within budget utilizing Microsoft Project
Ensure all resources availability and project allocation
Develop project scopes and objectives involving all technical feasibility
Develop detailed project plans to track project progress
Create and maintain comprehensive project documentation
July 2017 – February 2018 - Interplex Engineered Products, Rumford RI – Contract Assignment
Production Planner/Buyer/Customer Service
Review dispatch list daily, identify reschedules and alert master scheduler in a timely manner
Participate in daily production meeting. Follow up on action items resulting from daily production meeting.
Enter new requirements into Molding schedule. Material buying for non-customer supplied parts. Confirm MRP suggested raw material demand value is in line with actual needs. Enter PO’s for zero value toll plated items and outside processing. Work with suppliers to determine delivery dates. Generate OSP purchase orders, cleanup OSP PO’s monthly and update scrap report
Work closely with internal IEP teams to resolve conflicts regarding production line requirements. Oversee key customer accounts and provide communication on order status, net terms and conditions.
Provide daily and/or frequent customer communication and conduct contract review to include verification of net terms, pricing, lead times, PM Adders and part revisions, and then enter into PLEX ERP system.
Acknowledge customer orders and update advance ship notice (ASN) capability per purchase order. Generate and review customer open order report weekly and close out orders with short quantities. Work with Customers/Finance to clear invoice holds as required
Work with NPI team on new products and processes. Release customer orders daily for shipment. Participate in cross-functional teams to address customer service issues. Work closely with Shipping/Receiving to ensure materials are received and shipped in a timely manner. Work with Sales Engineering to better understand Customer requirements and expectations going forward. Track customer orders, plan, forecast, provide updates to Sr Management.
November 2016 – January 2017 - FM Global, Johnston, RI – Contract Assignment
Credit & Collections Analyst
Review/analyze premium billings and corporate accounts receivable information (including underlying transactional policy detail)
to ensure that premium receivables are collected in a timely manner.
Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies
and short payments. Responsible for monitoring and maintaining assigned accounts- Customer emails, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Maintain accurate records about the customer payment status
Regular communication with corporate partners, insurance brokers, and customers.
December 2015 - January 2016 - Samsonite International S.A., Mansfield, MA – Contract Assignment
Credit & Collections Analyst
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Identify issues attributing to account delinquency and discuss them with management.
Review and monitor assigned accounts and all applicable collection reports.
Provide timely follow-up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Faxes documents to accounts and follow up.
June 2015 – December 2015 - Swarovski, North America, Cranston, RI - Contract Assignment
Operations Coordinator/Data Analyst
Support department during leave of absence. Filter email requests from field to deploy to internal departments, updated CoCo (Contact & Connect) user profiles, assortment updates in SAP, support new store opening process with checklist updates and internal support in organizing the process and paperwork.
July 2013 – March 2014 - Rhodes Technologies, Coventry, RI – Contract Assignment
SAP Master Data - Contract Assignment
Responsible for the creation, maintenance, and integrity of basic and complex Preventive Maintenance/Plant Maintenance master data such as: classification, drilling / mining for equipment specifics from technical documentation, Internet search for missing documentation.
Responsible for monitoring interfaces to other systems, i.e. Logistics, Purchasing, Information Systems
Set-up and maintain Plant Maintenance Category Hierarchy, Site Hierarchy, and Characteristic/Value structure
Maintain equipment manuals
Monitor and close out open work orders
Analyze master data and prescribe corrective actions as required
Manage Data Cleanup/Archiving
Other Technical Data Acquisition and Entry – into systems such as SAP, SPC programs, MS Excel spreadsheets, etc.
Follow SOPs(Standard Operating Procedures) and cGMPs (current Good Manufacturing Practices)
Execute and coordinate special projects as directed by Department Lead Engineer
April 2011 – June 2013 GTECH Corporation, Providence, RI
IT Helpdesk/Call Center Customer Service Representative
Manage a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by managers and supervisors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Interact with customer and Field Service Tech's. Diagnose and troubleshoot via telephone with retailers regarding equipment problems and take appropriate course of action. Schedule technical visits for an FST to repair equipment. Answer calls from retailers to provide prompt, accurate service including downloads, supply request, dispatch requests, trouble shooting and problem escalation
March 2008 – December 2018 - Hasbro Inc, Pawtucket, RI
Data Governance Coordinator - Contract Assignment
Efficiently managed high-volume data entry task within deadlines
Prepare weekly and monthly reports as necessary
Responsible for Computer Access Request Forms for new and existing employees
Compose, prepare and ensure timely responses to a variety of written requests via email
Verified supplied statistics and saved data
Merged data from different structures to bring together and create spreadsheets
Overall support to Data Governance Team
Assist with data entry into new HDM system
July 2006 – August 2007 - Caremark Woonsocket, RI
Corporate Events Coordinator/Planner/Merchandiser - Contract Assignment
Planned & executed assigned meeting and events ranging from 100 to 500 attendees
Responsible for primary annual CVS Charity Golf Classic with over 1500 attendees
Managed meeting vendors for delivery of services to include food and beverage, production,
Entertainment, transportation, hotel accommodations and security. Research sites and select appropriate vendors for future meetings and events. Maintain calendar for Director and Public Relations Manager.
Screen and direct all media and press inquiries, using sound judgment. Prepare and compile data for weekly budget reporting
Compile weekly press packets and reports for distribution to Senior Management. Processed and approved travel and miscellaneous expense reports. Interacted and established relationships with high-level executives. Managed the Merchandising bulletin print/mail schedule. Maintenance of SKU analysis, fixture tracking report, weekly seasonal sales reports. Seasonal classification analysis. Developed reports to help Category Designers make merchandising decisions on alternative versions that will maximize category sales. Acquisition Store Supplies Coordinator
Retrieved all inbound calls from store support hotline queue
Responsible for customer service for pre-conversion stores, problem solving and providing detailed information on pre-conversion store and pharmacy supplies
Plan procurement, production and inventory control, managed logistics and distribution
Prepare weekly reporting on all inbound calls. Resolve problems and took corrective action
Worked with customers on returns and provided necessary credit on returned goods
Maintained spreadsheets on goods sold and returned
Processed credit for freight claims
Created return forms and processed requisition forms for merchandise warehouse supplies and goods
Both internally and externally.
Prepared and compiled data for weekly and monthly reporting
November 1998 - May 2004 - Garelick Farms Franklin, RI
Purchasing and Logistics Coordinator
Managed vendor relationships and cultivated, strengthened relationships with existing vendors,
often obtaining more favorable pricing and improved shipping rates
Expedited all purchase orders on a daily basis, and resolved any
other problems such as returns and critical path requisitions
Interface with all departments to facilitate effective communication
Manage invoice reconciliation; interact with accounts payable
Communicate status of order from approval through delivery
Played a leadership role during the annual physical inventory and
December 1995 – November 1998 - Valley Cab Transportation, Woonsocket, RI
Office Manager/ Health Benefits Coordinator
Handled weekly balancing of employee master file and verified information before entering data into system
Verified that all changes to coverage were reflected on monthly medical/disability/life reports; initiated premium payments due to carrier. Executed employee payroll deductions for health/optional coverages chosen at time of hire or any changes throughout the fiscal year; verified/corrected inaccuracies between HRIS and payroll systems.
Maintained vendor relationships as they pertained to resolving employee questions, disputes, and invoice accuracy
Ensured all benefits vendor/representatives were provided with employee participation information in a timely manner. Verified that all changes to coverages were reflected on monthly medical/disability/life reports; initiate premium payments due to carrier
Acted as liaison between employees/service providers and assisted in problem resolution
February 1990 – November 1995 - N.R.I. Private Industry Council, Woonsocket, RI
Career Counselor/Program Manager
Provided career development and job search counseling to displaced workers and students in state funded programs
Conducted regular outreach efforts including workshops (i.e., resume writing and interviewing skills),
and presentations to drop-out prevention students, organizations and displaced workers
Developed and maintained an advertising strategy specifically designed to attract students with high-risk of dropout
Provided career assessment and interpretation to displaced workers
Screened and assessed over 2,000 displaced workers (Almac’s Supermarkets) to enter re-employment
Language: Bilingual Spanish
ORGANIZATIONS: Licensed Foster Parent – DCYF/Kinship/Foster Forward – 10/13 – Present
Adoptive Parent – 03/2016
Child Advocacy Board Member – The Village
Foster Forward Volunteer
Bank of America - Advisory Survey Panel Board – 01/11 - Present
Rhode Island Urban Debate League – Volunteer and Chaperone – 09/02-05/09
Volunteer WIC Application Coordinator through N.R.I. Private Industry Council - 5/91-7/96
Rhode Island Board of Realtors – Completed Real Estate Course 2015