Medical Receptionist/Assistant May 2019 to Current BEAUMONT - Farmington Hills, MI
Answer phones and direct calls to proper department. Check patients in and out of oﬃce. E-scribe medication for patients. Process medical records for patients. Verify patient health insurance, collect copays and balances. Provide reminder calls for patient ap- pointments.
Medical Receptionist/Medical Assistant June 2017 to April 2019 ASCENSION HEALTH - Southﬁeld, MI
Handled telephone calls took accurate messages and routed them accordingly. Check patients in and out of oﬃce. Prepared and processed correspondence and emails. Performed medical receptionist duties as required Obtained, veriﬁed, and up- dated patient information. Scheduled in and out of oﬃce testing veriﬁed patient insurance and collected co-payments. Medical Oﬃce Assistant/Medical Receptionist March 2013 – May 2017 GENERAL SURGERY - Southﬁeld, MI
Welcomes patients and visitors by greeting in person or on the telephone; answering or referring inquiries. Maintains patient conﬁ- dence and protects operations by keeping patient care information conﬁdential. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments and follow ups in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Dispatched patient’s insurance information to veriﬁer for assessment. Responsible for maintaining and organizing the front oﬃce area. Schedules and follow-up on all diagnostic studies that are ordered including proper documentation and obtaining physi- cians signature on test result. Collect patient copays and balances. Responsible for chart prep for the following day from EMR sys- tem.
Private Duty Home Health Care June 2006 - March 2013 SELF EMPLOYED - Detroit, MI
Provided care for people conﬁned to their homes due to being disabled, cognitively impaired, or chronically ill. Maintained records of services performed, recorded clients' condition and progress, as well as reported changes to case manager. Administer prescribed oral medications under written direction of physician or as directed by home care nurse. Provided or assisted clients with activities of daily living including: bathing in bed, tub or shower; care of hair including shampoo, combing and brushing; care of teeth and mouth including denture care; nail care, ﬁling only; skin care including pericare and applying lotion; transfer of patient from bed to chair and to wheelchair. Transfer of patients on and oﬀ bedpan, commode and toilet. Assist client in preparing for bed. Position patient in bed as directed. Assists with ambulation including with cane, walker and crutches. Personal care dressing of client. Medical Oﬃce Assistant March 2004 - June 2006
WARRENDALE MEDICAL CENTER PROFESSIONAL GROUP - Livonia, MI Assisted the physician by performing duties in the areas of patient care, laboratory, check out and other duties as assigned. Manage front desk in areas of manual and computerized scheduling, billing, medical insurance, referrals, and records management. Process an average of 300+ patients on a weekly basis for fast paced general practice. Obtain medical transcriptions from physicians and collecting/processing patient’s co-payments. Responsible for CPT and ICD-9 coding for billing. File claims electronically and review outstanding insurance claims for reimbursement. Coordinate daily pharmaceutical related matters and expedite high volume of prescription orders, as well as monitor and organize medical supply closet. EDUCATION
HENRY FORD COMMUNITY COLLEGE Dearborn, MI
Associates Degree Science - May 2007
DETROIT BUSINESS INSTITUTE Detroit, MI
Medical Assistant Diploma