Engineer Service

Pawan Kumar Dubey

Tel : 753-***-****

e-mail : ******.*******@*****.***

Objective

Seeking a stable and challenging position as a field service engineer in a reputed organization to the best of my capability that I have in order to achieve organization’s goals and create mutual benefits. Professional profile

Executive- Customer Support (Field Service engineer) with 1 year 2 months of experience in Transmission Electron Microscopy (TEM) & Atomic Force Microscopy (AFM). Better troubleshooting steps & provide excellent customer service.

Service Engineer with 11 months of experience for Molecular diagnostic product (GeneXpert) & Medical imaging product (Ultrasound). Main strength includes provide outstanding technical support & effective customer service. Excellent troubleshooting skills that promote a quick resolution to technical problems. Independent, responsible, proactive & compete person. Production engineer with 1.5 years of experience flawless tuned high frequency different types of RF filter on different frequency band. The role consists of R.F component & module level alignment, utilizing standard laboratory equipment in production environment, following procedures & specifications in accordance with the appropriate guidelines. Skills

Field service & Application of Research instrument, Molecular diagnostic product & medical imaging equipment.

Computer troubleshooting /repair.

Flexible to travel anywhere.

Network installation & maintenance.

Customer management & service.

Application, Software maintenance, training & installation. Strong experience of working in production unit.

Excellent communication, interpersonal & facilitation skills. Excellent technical knowledge of product.

Remarkable time management & teamwork skills.

Skilled about problem solving in electronics gadgets. Work History

Executive- Customer Support (Field Service Engineer) 12/2018 – February 2020

Icon Analytical Equipment Pvt Ltd- Delhi

Responsible for the day-to-day planning, management and control of multiple projects of Transmission Electron Microscope (TEM), Thermofisher & Atomic Force Microscope (AFM), Park Inc. in North Region. This level of support including System Maintenance, Application support attending Breakdown Call & installation. Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.

Generate, maintain, and present comprehensive reports to customers detailing data and observations; and recommend appropriate courses of action.

Service Engineer (Field)

01/2018 – 12/2018

Labindia Healthcare Pvt Ltd- Lucknow

Provide on-site & online technical Support/Service for GenepXert Machine, Cepheid & Ultrasound Machine, Mindray.

Application Support, Training, System installation & Network setup/connectivity. Assist the regional service manager with various metrics compliance support or other Business-related administration tasks.

Improved territory technical support with courtesy visits to customers, and supplied sales leads for maintenance and engineering services. Participate in Sales, Demo & Trades show.

Provide FSE back-up support for various regional territories, when was needed. Production Engineer (R.F Aligner)

10/2016 – 01/2018

Radio Design (I) Pvt Ltd- Gurgaon

Tuning high frequency RF Filter using small handed tools & equipment. Experienced with electronics components such as Capacitor, RF Transformer, Resonator & other components.

Familiar With the use of common laboratory Gadgets including ENA (Electric N/W Analyser) & PIM (Passive Intermodulation) Setup.

Ability to done RF testing.

Ability to read & interpret work instruction, schematic & work procedures to determine operations & proper alignment, troubleshoot & rework is desirable. Areas of expertise

-Customer relationship and ensuring customer satisfaction

-Excellent troubleshooting skill and problem-solving capability

-Very good understanding of ultra-high vacuum systems

-Quick learning capability & Positive attitude.

Technical Proficiency

Electronics: Good knowledge of principles of electronics, microcontroller, digital electronics, electronics circuit & controls. Computer: C/C++ & JAVA Programming, LAN/WLAN/WWAN, MS Office. Better knowledge in VHDL Coding.

Qualifications

SVISH High School

UP Board

June

2010

Passed matriculation examination with 70% marks.

Govt. Polytechnic, Gonda (U.P)

BTEUP Board

June

2013

Passed Diploma examination with 75% marks.

H.R Institute of Technology, Ghaziabad.

UPTU University

July

2016

Graduate in electronics and communication with 68%. Personal information

Date of birth : 20/08/1995

Father’s name: Mr. Ram Narayan Dubey

Marital status : Married

Address : Vill :Tulsi rattan, Post :Murdeva Bazar, Dist :Gorakhpur(UP) Pin :273211.

Place : Gorakhpur Date: 20/06/2020

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